Logiwa WMS Reviews - Page 2

Working with their representatives was a true pleasure. They held our hands from start through finish. Towards the end they could have easily passed us off to the Support team, but they instead stay in-touch with us to make sure that everything was taken care of properly.

The billing module has taken months to get straightened out. Again, the representatives worked with us on EVERY issue until it was fixed properly. I want to preface this "Con" that the billing component is something that must be customized for every new Logiwa customer, so we anticipated that there would be challenges to go from zero to 100. Thank goodness for the representatives, otherwise we would have had a real tough go at it.

What I liked most about the software was how well the folks at Logiwa worked with us to help us with our particular needs. Not every customer is the same but they really tried, and succeeded in getting things done for us.

Nothing. We have not found a single problem anywhere in our dealing with Logiwa.

The underlying data architecture is well thought out

The UI is not as intuitive as it should be for a modern software platform. General Nav is clunky and not streamlined at all There are little bugs here and there that drive me crazy. Should be simple fixes but just lost of little error messages and the software isn't very forgiving. All customers share a single database in a multi-tenant architecture.

Thank you for your review Greg! We're so glad you had a positive experience with our hardworking support team. We have definitely taken your feedback into consideration and are already in the process of making updates and redesigning our platform. Expect more news in the coming months :)

One of the features the I like about LOGIWA is having the opportunity of mass processing a large amount of identical items at once, this has saved us a lot of time and the efficiency has been improved. The product is user friendly.

Not having the ability to use the same username on multiple devices has been a challenge.

ease of use, price and customization of the program.

on-boarding and technical support are a little rough.

This is the best WMS system in the market. We are a rapidly growing fulfillment company and was looking for a system that can help us with the exponential jumps we are seeing in our volumes. It is no surprise to me why they are disrupting the entire market and growing at such a rapid rate. The support team and engineers work closely to ensure a smooth transition. We tried a lot of different WMS systems in the market and choose Logiwa for its forward approach, deep understanding of the business, and being able to handle large volumes.

Everything that we use and see currently has only helped us with our operations.

Easy to use. Once we make a process it just works. Built-in integrations are easy to set up. They're continually making the software better. Lots of functionality at a great price.

New custom integrations took a little longer than expected. Occasionally new software updates require minor process changes.

Customization to suit your needs, fast and powerful. Great training sessions and very knowledgeable employees, fast customer service. Top notch software.

Not as straight forward, a bit complicated at times to remember where and when to use features

Ease of navigation between different screens. Use of the software is straight-forward and simple.

Not very many customization options available. If client's require some different processes or customized options there are some limitations in doing so when there are requirements outside the standard.

Ease of use and the constant support help to continue to help us grow.

Sometimes the reports lack detailed data but after requesting changes, they have put it in the works for future development so it will be coming.

Customer support and flexibility are top notch. The implementation team spent countless hours working on our requests and helped us through all of our worries. [SENSITIVE CONTENT] our personal representative went above and beyond to take care of us.

- Slow label processing with rate shop. - User interface could use a face lift - loading and processing screens

used to be support but not anymore-

the customer support the last few months has been poor

The onboarding has been incredible. Team led by [SENSITIVE CONTENT HIDDEN] (Masters degree in Supply Chain) gives us confidence that we will be successful

Ux/ui needs work Not obvious what the flow should be Needs a design makeover

Very user friendly, easy to see platform. Very customizable to be tailored to your specific needs. Everything is so neat and organized.

That we waited so long! Also that you cant input storage charges from before getting the program, so doing manually 1st month was a pain, but smooth sailing for future.

This software is super easy to learn, and the technique support always online, reply your every single Email within 10 minutes, and provide solutions right away.

Clean website, and easy to set up your business.

Thank you for your review Siran! We're so happy that you're enjoying Logiwa. We look forward to continuing to serve you in the future.

The Software support almost any process you like

Mobile App Operation need to be Upgrade soon

Logiwa is very easy to integrate with carriers and the major shopping carts. The automations makes it easy to process orders and the rate shopping is simple to implement and works well.

While the reports contain the information I need they could use a bit more formatting to make them easier to use. Also the pay as you go method for adding automations, client users and users is a hassle.

Order Processing & Operations are most important. When compared to other WMS Software's it is easy to use. Integration was really simple.

There's room for improvement in inventory management and order processing options.

No limitations, program to your needs, easy to navigate and friendly user. iCloud based and 24 hours working, no downtime since I've been with Logiwa.

Having difficulty of syncing qty in all platforms. We have some hiccups on some other platforms that we can not sync qty until now.

The ease of getting everything set up! We have been working with [SENSITIVE CONTENT HIDDEN] and she has been absolutely great! We've run into some minor issues while getting up and running and she is always willing to get on a quick call with us to help solve the problem. Her response time and willingness to help has really made this an easy process!

Not sure yet, just started using! I'm sure there might be some minor kinks but it seems like Logiwa team is always willing to jump in and adjust whatever is needed by the client.

The Customer support and the ease of use for this system make it a plus.

Some steps seem like they could be more streamlined.

designed for B2C omnichannel, offered on cloud, no need for capex, superb customer support, easy to configure, user friendly. We manage our inventory and fulfill orders for multiple channels using LA WMS. We managed to implement it with almost no internal IT involvement.

demand planning would be nice to have in the software

It ease of use and setup. We were running in less than a week of testing.

Cant really think of one. It does it all and well.