Less Paper vs Service Proz Comparison

Our department has been able to save time, money, and resources by using Less Paper. Our employees are much more efficient by allowing the software to take care of the tedious work we used to have to do on our own. The software is very customizable which was a key factor in our decision since each service works differently.

It took a little while to learn how to use but customer service was always available and more than willing to help with every need.

-customer service -unbeatable customization -lighting fast response times -the team there listens and also participates in the design of the system you need. -just a all around fantastic team

i really haven't found any cons they have been able to bring any ideas i have to life.

Completely customizable and catered to our service order business. The program created by Less Paper Co. has more than satisfied our not-so-computer-savvy customer service staff, who need a system that's very accessible and logical. The platform allows users to enter service items from multiple screens and searches, with very few clicks. They created an excellent dashboard for us that's truly functional, and also made a scaled down version for our vendors with just what they need to access. Most of all, we love that the program easily supported our need for emails and reminders to our customers. And the support has been amazing both in turn-around time, as well as understanding our needs.

Perhaps I'd like to see more real estate on the screen and have a way to more easily maintain multiple tabs open simultaneously. We really haven't found any issues or glitches with the program so far.

Customization, pricing, support, continued development. Nothing else out there offered full customization at these prices. [sensitive content hidden] understands the service and repair industry and had a solution for everything we needed.

Nothing to list at this point. We were initially concerned about long term stability with Less Paper being a smaller company than many of the large box options out there, but after contacting several referrals we were comfortable moving forward.

They built my company a scheduling and dispatching software that I am in love with especially with how customizable and flexible they were! Their customer service is phenomenal and made everything seamlessly smooth!

I did not have a bad expierence with anything involving them this far!

Thank you for your kind review, Brittany! 

I wish our business converted from paper work orders to Less Paper - it has saved hours of manual typing and improved efficiency within our business where our customers are getting their bills quickly and accurately.

At this time, there is nothing that I can say is our least since whatever we bring the team, it is addressed and very timely. Could not think of a better company to partner with. Very satisfied with their work ethic, customer service and quality of product. Extremely satisfied.

Answer all your questions Everything is upfront Great Tech Support The software build was custom to my business

None; the software is custom so they can do anything your business needs.

The software is completely customized to our operation. Less Paper has worked with us to improve our work flow and digitalize all aspect of our work order process.

That I didn't get it sooner, mostly. It is web based, so a good internet connection is a must, sometimes that's an issue in my area.

To say this is a perfect system is not hyperbole. [sensitive content hidden] and his team do a great job tailoring this system to you specific needs. We went from system to system for years trying to find something that worked like we wanted while having to mold operations to fit within each systems capabilities. After finding nothing that worked the way we wanted we finally found Less Paper. A system that tailors itself to your individual business operation. Setup was very quick and easy and service has been nothing short of excellent every step of the way.

Literally nothing. [sensitive content hidden] and his team were able to make this system do anything we wanted to there is nothing not to like.

that is very accessible, and timely.

Not much. There's some things I would like to make better that would fit our way of business more but the software is great.

Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!

it is totally customizable....I have been able to ask for several things and these guys write it into the program just like we need it to work. very specific for your needs

I LOVE the software but HATE QuickBooks! I have had more issues trying to make QB work how I need it to for my billing.....so maybe the link between the two is a little quirky sometimes.

ServiceProz has completely revolutionized our business. We now have oversight at any moment on all of our locations, we can pull up a job and its history instantly, and it allows us to see our technicians and installers work in real time. There is a single source of truth for each job - all the information, communication and logistics are in ServiceProz and I can't emphasize enough how this communication...

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...continued from Pros: As for operations, since the jobs are in real time and we are able to see the schedule on each desk, we have answers immediately for our customers for availability or where our technicians are at a given point in time. Our installers and field supervisors upload photos to the work orders so that the scheduling department and sales team can see what is going on and that is priceless. The main obstacle is with our field people and that is with getting cell service. We are moving cell companies to try and offset this challenge.