Lucy Reviews - Pros & Cons, Ratings & more

Cin7 Core

TrueContext

Odoo 

Conexiom

Lucy is a web-based order processing software designed to help businesses automatically handle orders in PDF format sent by customers via email. It lets wholesalers capture sales related data such as purchase formats and stock codes in the existing ERP systems.

Lucy

Web-based

Customer Service Manager

They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us.

Inside sales

It had been very good and tech support is great.

Internal sales consultant

Appreciate the ability of the software to process data from a  PDF file.

C/S Rep

Inability sometimes to handle large load of emails at once.

Inside sales rep

It was a very long process to integrate our company models with Lucy but I feel it was worth it. We can take large orders and essentially automatically load them into our system with minimum effort.

Order Management Specialist

It doesnt read the same po's accurately. PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small.

Sales

Sometimes the software has trouble recognizing part numbers or certain data figures.

Supply Chain Officer

Not all features are possible, such as ignoring lines containing delivery fees. These still have to be manually deleted.

KOFAX RPA

Good Program

Processing order reviews

Using Lucy has been overall great with very little issue. 

Learning Advantage

Big Time Saver

I worked with [SENSITIVE CONTENT] initially, then [SENSITIVE CONTENT] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us. 

Excellent solution for a great price!

Lucy is great for processing our purchase orders.

Lucy review

C/S Order Entry-Lucy

Overall Lucy has been a great benefit to order processing here. She is quick and accurate. Support is helpful and timely. This software is very user friendly.

 Greatly approved efficiency in order processing.

Lucy Auto Order Entry

Lucy AI - Order Processing and Memory Retention

Great solution to help scale order processing and easy implementation

We used to spend countless hours manually entering sales orders into our web based ERP system (which was laggy to begin with). Lucy has taken over 90%+ of this, freeing up our staff to operate more efficiently. 

Sales Order Entry Made Easy

My Friend Lucy

Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities.

Easy Processing of B2B Orders in PDF Format 

There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments. 

Lucy review 

Overall experience has been great, its a product we now fund fundamental in our day to day operations.
Customer service was always very helpful if we ever encounter any issues, always sorted out quickly. 

Lucy Review

We are utilising Lucy for approximately 40-50% of our order entry which has allowed our team to be available for more important tasks.

Jasol Customer Service 

Easy to implement, super fast return for effort

Lucy has saved so much time on entering large cumbersome orders.  It has also helped with making order entry errors on product codes so much more efficient.

Anna McMullens review

I am happy overall with Lucy. I am sure the kinks will be worked out in time

Sales data usage

The virtual team member you didn't know you needed

Overall I have had a good experience with Lucy

Easy to use 

Customers who produce formatted PDF purchase orders are easily able to send through orders, which magically appear in our ERP!

Lucy - Good value

The customer service team are very helpful, addressing issues quickly and providing ideas for future development.

Helpful, timesaving for large orders

We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy.
Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.

Lucy Reviews

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32 reviews