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Loc8 vs ServiceTrade Comparison

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Overview

Loc8 will help you manage your service business. Easy to get started with free and paid editions. Loc8 will help you manage...

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

27

52

33

9

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

5

4

3

2

1

181

71

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Sound public API, brilliant support and ability to build custom dedicated interface are the key points of the success.
We were looking for a way to help our field technician stay organized and let us know which calls were outstanding without having to go through all his paperwork.
I have been using loc8 for almost a year and its been very reliable and workable, i have recommended to all my friends.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

The Description gets lost a lot. I make sure I copy the description every time, because if I don't, that'll be the time that it gets lost.
Regular problems with syncing and engineers losing data (e.g. field service reports).
There are frequent drop outs and it can be annoying having to individually add locations when you can't select multiple items at one time.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features148
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Budget Control
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Depreciation Management
  • Desktop Notifications
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • Forms Management
  • Frequency-Based Tasks
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Time Clock
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Pro Forma Invoices
  • Problem Management
  • Project Management
  • Purchase Order Management
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transaction History
  • Vendor Management
  • Visitor Management
  • Web Forms
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features80
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Budget Control
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Depreciation Management
  • Desktop Notifications
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • File Management
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • Forms Management
  • Frequency-Based Tasks
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Time Clock
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Pro Forma Invoices
  • Problem Management
  • Project Management
  • Purchase Order Management
  • Push Notifications
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transaction History
  • Vendor Management
  • Visitor Management
  • Web Forms
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier