Loc8 Features List

Loc8 Reviews

Loc8

Full spectrum field service for asset maintenance and job management

3.65/5 (94 reviews)
809

Loc8 Feature Summary

  • Quoting
  • Work orders
  • Work order tasks
  • Work calendar and schedule
  • Real-time activity stream
  • Charge templates
  • Preventative work orders
  • Dashboards & custom views
  • Asset management
  • Custom asset classes
  • Custom fields
  • Custom notifications
  • Regions
  • Trades
  • Automation
  • Loc8 to Loc8 work orders
  • Custom integration API
  • Customer portals
  • Knowledgebase
  • Ticketed support
  • Phone support
  • Account manager

Loc8 Features In Depth

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.

Loc8 Mobile

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (368 other apps)
Activity Dashboard (235 other apps)
Activity Tracking (149 other apps)
Auditing (206 other apps)
Automatic Notifications (254 other apps)
Billing & Invoicing (133 other apps)
Compliance Management (158 other apps)
Custom Fields (143 other apps)
Customizable Reporting (199 other apps)
Data Import/Export (197 other apps)
Document Storage (142 other apps)
Inventory Management (173 other apps)
Inventory Tracking (163 other apps)
Invoice Management (154 other apps)
Monitoring (158 other apps)
Real Time Data (164 other apps)
Real Time Reporting (135 other apps)
Reporting & Statistics (152 other apps)
Third Party Integration (170 other apps)
Workflow Management (164 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Android App


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Loc8 Feature Reviews

25 reviewers had the following to say about Loc8's features:

Brendan Turgiev

Absolutely brilliant!

2014-01-12

Absolutely brilliant! Hi-end software to suit any challenging environment you can possibly imagine. Provides transparency to multidisciplinary teams at multiple locations, enables efficient collaboration. Implementation is swift and professionally guided by Loc8 Project managers. Highly recommended

Pros

- Cloud hosted - 99,9% configurable - Powerful filtering engine - Powerful reporting engine - Illustrative dashboards - Smartphone apps - Bulk editing of data - Efficient import and export of data - Full telephone and email support

Cons

- Inventory management module can be developed to achieve flexibility and efficiency

Source: GetApp
Helpful?   Yes   No

Response from Loc8


Thank you for the kind review Brendan. It has been a pleasure to work with Care Flight and we look forward to a great relationship going forward. We are actively improving some of the inventory aspects of Loc8, particluary on the smartphone app, so watch out for the next release this quarter.

Read more
Jana Com

ACES National Air Conditioning Service

2010-08-31

Highly recommend it for critical job and asset management.

Pros

Almost unlimited fields for asset data collection.

Cons

FSR design and content, RA reporting options and tasks/activities settings are somewhat limited.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ian Curl

ARA Group - Premier Building Services Company

2010-08-13

I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8.

Pros

Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing.

Cons

Reporting is easy to use and functional but can't produce comprehensive custom reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 51-200 employees)

Easier to use than V3. Had a few problems with iPad app. A bit glitchy at times

2018-04-06

Pros

It is easy to create a work order either as an administrator or a mobile user.

Cons

The system is designed for field based tech's and is a bit clunky for site based staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you have transitioned from V3 to the new platform and that you are in overall satisfied with it. We are still working on improving the product and we are about the release a whole bunch of exciting new features.

Customer satisfaction is highly important to us so, in the meantime, please don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you!

Best regards,
The Loc8 Team

Read more
Fabian Bellino

Simplicity

2011-11-17

Definitely recommend this to anyone looking at recording all of their assets in the one place. Whether that be physical hardware, software or phone numbers

Pros

We can now export data, bulk import and run queries on users with a few clicks.

Cons

Can be a little tricky with importing data

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Fabian,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Binh Phan

LOC8 Review

2010-09-23

We would like to recommend this product to other businesses who manage assets; audit assets and report on outcome in a user friendly; economical way.

Pros

Asset Management Tool for all purposes.

Cons

System is dependant on Adobe updates and PC housekeep.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Charity Wanjiru

Straight forward and easy to use software

2018-05-31

Management of field staff

Pros

It can integrate with other accounting software.

Cons

It would also be good if the word technician is customizable to make it usable across the field service industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that in overall, you are satisfied with our product! We take note of your feedback regarding the word technician and we will make sure that this information gets passed onto our Product Team.

In the meantime, please don't hesitate to get in touch with us if you need assistance with your Loc8 system.

Best regards,
The Loc8 Team

Read more
Loren Brown

Loc8 use in commercial property management

2011-12-07

Overall I would definitely recommend this programme for use in the commercial real estate sector in relation to facilities and asset management.

Pros

There are a wide range of options in relation to areas to input information 2. Reports can be generated for any and all information within the programme 3.

Cons

Unable to custom design PDF output of work orders as of yet.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Loren,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Jon Sea

Huge cost & time savings, thank goodness CEO said yes

2017-11-17

Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction.

Pros

Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting.

Cons

The initial data migration was pretty easy, the integration with existing systems works really well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Jon,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Read more
Alexandra Ashford

I love Loc8 and am looking forward to the upgrade to the new platform

2018-04-03

Easy to use All property information in one place Reactive maintenance, work orders and invoice details all accounted for in the system Preventative maintenance work orders issued according to the schedule manager - proof of maintenance completed and invoiced - if necessary there for auditing purposes Reports easy to run for departments or hubs The ability to continually track information what still needs to be completed Track orders by Supplier Track orders by Sites

Pros

The software is easy to use, it works well and captures everything that we need to do to facilitate our business requirements.

Cons

Internal issues only - that all our staff don't use the web form as it should be used but I am looking forward to the new web form, and training our staff to log there jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Read more
Alan Scott

Loc8 v3 - some good features, but execution could be better

2016-10-25

However, if you're looking to accurately control and report on SLAs for HelpDesk tickets, then there are multiple weaknesses that will cause you to struggle unless your teams happen to update everything in real time 24/7.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Allan,

Thank you for taking the time to write a review about our software!

We understand your frustration regarding certain aspects of our platform and we couldn't agree more with some of the points you raise.

As you know, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software.

We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy!

Sincerely,
The Loc8 Team

Read more
Damian Kluzek

Very helpful tool for field service management

2018-03-30

Pros

Automatic distance counter + GPS tracker. Barcodes database for replacement parts.

Cons

Mobile App has strong tendencies to crash (both on android and iPhone).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Damian,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Read more
Anonymous
(Machinery company, 11-50 employees)

Ive had a great time using this software! The only thing is glitches I can't fix in beta version.

2018-05-05

Pros

I love that I can quote and dispatch to workers the jobs and keep the time management!

Cons

I hate that I can't send an invoice! Like what the heck!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that in overall, you are satisfied with our product! You'll be happy to know our QuickBooks Integration is not far off, and Xero integration is already working. In the meantime, don't hesitate to get in touch with our Support Team if you have any questions.

We are here to make your Loc8 experience pleasant and seamless!

Loc8 to QuickBooks Online Integration ==> http://help.loc8.com/using-loc8-browser/integrations/loc8-to-quickbooks-online-integration

Best regards,
The Loc8 Team

Read more
Binh Phan

Sentinar manages 27,000 buildings with ease using Loc8

2010-10-18

We maintain 27,000 buildings right across Australia, in remote locations, and have over 70 mobile technicians using Loc8 daily.

Pros

Asset Management Tool for all purposes.

Cons

System is dependant on Adobe Flash Player, which means ensuring the latest version is rolled out. However, it does give a great user experience.

Source: GetApp
Helpful?   Yes   No
Read more
Ben O'Donnell

Loc8 Review

2016-11-15

We are looking forward to working further with the Loc8 team to develop features that will be beneficial to both parties. Overall we are very happy with our investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Ben,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Graham Byles

A Functional Work Order Manager

2016-11-16

This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere.

Pros

It has desktop and mobile apps.

Cons

The mobile app is extremely limited in its capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Loc8

May be good for certain companies and situations. Would definitely need to be reviewed for use on a case by case basis.

Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Graham,

Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved. 

The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Read more
Daniel Broadbent

Loc8 Review

2010-08-05

Due to the large amount of information for sometimes very urgent tasks we were searching for an online job booking system that would be fast, flexible and reliable to provide real time service to all our clients.

Pros

Easy to use Real time updates Reliable Great support

Cons

Can't think of any

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sergio Costanzo

Maintaining our facilities management operation

2013-08-26

This service operates on line, and manages the recommendation and approval of invoices. We have been happy with the service and their development and support team and would recommend their service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Sergio,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Sergio Costanzo

Facilities Management for Commercial Real Estate

2013-08-22

This service operates on line, and manages the recommendation and approval of invoices. We have been happy with the service and their development and support team and would recommend their service."

Pros

Other benefits include no programming required, safely edit contents, search engine friendly, minimal training required and reduced cost compared to other FM softwares.

Cons

There are no cons.

Source: GetApp
Helpful?   Yes   No
Read more
Jenny Kruger

Loc8 Review

2016-11-03

Loc8 is a great tool for equipment tracking and asset management.

Pros

The ability to show when particular equipment is moved from one location to another. The ability to produce work orders.

Cons

Nothing negative so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Loc8

We are only at the implementation stage so it is hard to comment on this until it is put into use.

Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Jenny,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Chris Stickley

Great product with great features.

2016-10-25

A practical and well built product that is easy to implement and fit into any business which requires an asset management and online helpdesk tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Chris,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success!

Best regards,
The Loc8 Team

Read more
Matt Weleski

Not bad; room for improvement though

2016-11-02

-) I definitely would like to see some improvements in functionality : 1) the ability to change job priority after creating the job 2) the ability to add or modify the job priority system/scheme 3) the response time is very very laggy ... it takes too long for the screen to update after you do something 4) even for the free version, why not let a user select from a drop down Corrective or Preventive maint, 5) reporting features could be enhanced (more custom reporting would be nice) Thanks

Pros

- assigning of unique job #s -responsive support

Cons

- lack of features, functionality - laggy webpage updates after edit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Matt,

Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback.

Customer service is at the epicentre of our business strategy so we will keep on working hard and do our very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Read more
jim boes

Very capable program

2018-04-07

Pros

seems to have a lot of things to offer and use customer mangement billing and scheduling emailing as well

Cons

I did not like the invoices the way they would look to plain to me should be more custom

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Jim,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! We would love to make your Loc8 experience even more enjoyable so please, do let us know if you would like us to get one of our Support team members to call you.

Best regards,
The Loc8 Team

Read more
Ben Miller

Software has really changed direction in the last couple of years and gone away from asset mgt

2018-04-02

The original versions were great for letting us inventory our items and allow external access for clients....but since the upgrade it has made it extremely hard add items in a quick and timely manner.

Pros

It is online and hosted. Support in Australia. Extremely knowledgeable support. It's ability to create logins for external users is very useful

Cons

painfulness of importing items with pictures, it can not deal with assets with images in a user friendly way and has caused a lot of issues with out clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Ben,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

Don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you!

Best regards,
The Loc8 Team

Read more
Mike Taylor

Fairly Straight forward application to use, looking forward to the new features that are to be added

2018-04-06

Currently able to manage and run our small field staff with ease

Pros

Very easy to deploy and mobile application works well.

Cons

The browser version has experienced some downtime. Most likely to the dev of the application as it is still somewhat in Beta stages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Loc8.com


Hi Mike,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Read more