Maintenance Care Features

Maintenance Care

Facility maintenance, work orders & preventative maintenance

4.51/5 (39 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts/Notifications
Asset Management
Asset Tracking
Audit Trail
Barcode / Ticket Scanning
Billing & Invoicing
Charting
Commercial Properties
Compliance Management
Contract/License Management
Cost Analysis
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Dispatch Management
Document Management
Document Storage
Equipment Maintenance
Equipment Management
Event Scheduling
Facility Scheduling
Fixed Asset Management
For Schools
Forecasting
IT Asset Tracking
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Key & Lock Management
Labor Cost Reporting
Maintenance Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Prioritization
Project Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Request Assignment
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Service History
Status Tracking
Summary Reports
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Transaction History
User Profiles
Vendor Management
Visual Analytics
Work Order Creation
Work Order Management
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Alerts/Notifications
Asset Management
Asset Tracking
Audit Trail
Barcode / Ticket Scanning
Billing & Invoicing
Charting
Commercial Properties
Compliance Management
Contract/License Management
Cost Analysis
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Dispatch Management
Document Management
Document Storage
Equipment Maintenance
Equipment Management
Event Scheduling
Facility Scheduling
Fixed Asset Management
For Schools
Forecasting
IT Asset Tracking
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Key & Lock Management
Labor Cost Reporting
Maintenance Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Prioritization
Project Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Request Assignment
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Service History
Status Tracking
Summary Reports
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Transaction History
User Profiles
Vendor Management
Visual Analytics
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts/Notifications
Asset Management
Asset Tracking
Audit Trail
Barcode / Ticket Scanning
Billing & Invoicing
Charting
Commercial Properties
Compliance Management
Contract/License Management
Cost Analysis
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Dispatch Management
Document Management
Document Storage
Equipment Maintenance
Equipment Management
Event Scheduling
Facility Scheduling
Fixed Asset Management
For Schools
Forecasting
IT Asset Tracking
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Key & Lock Management
Labor Cost Reporting
Maintenance Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Prioritization
Project Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Request Assignment
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Service History
Status Tracking
Summary Reports
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Transaction History
User Profiles
Vendor Management
Visual Analytics
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


1 review

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14 reviews

Maintenance Care Feature Reviews

25 reviewers had the following to say about Maintenance Care's features:

Keegan O.

Review

2019-05-22

Communication, and effective time management.

Pros

This is a great work order task manager and having vendors all in one space.

Cons

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Keegan,

Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

Read more
Rhianne B.

Great support

2019-05-21

I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts.

Pros

The ease of tracking jobs. the variety of search options and trackable inputs.

Cons

The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Rhianne,
Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you).

The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here.

I am confident that we are able to resolve most if not all of your issues listed.

Read more
Teresa H.

IMCare.. YOU NEED IT!

2019-08-06

IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path.

Pros

The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

Cons

They are developing add ons to the program so sometimes you wait for the next wave.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roy S.

What a great platform

2020-03-06

Pros

Notification of preventative maintenance

Cons

I hade a hard time figuring out the reporting aspect of the software.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lorraine P.

Versatile program being used for multiple facilities

2021-04-23

The ability to switch between locations makes it very easy as admin to monitor locations to identify trends or arising issues.

Pros

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task.

Cons

I personally would like to see enhancements to the Inventory/Parts module of the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris M.

Our CMMS of Choice

2021-04-26

Our organization has adopted Maintenance Care as the standard CMMS at all of our sites.

Pros

-user friendly web request form - easy to set-up and use - excellent customer service - ease of administration - multiple canned reports available - web based, and mobile friendly

Cons

Bing a web based system it limits our ability to customize and integrate with other systems such as Finance and HR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua R.

Best Maintenance Request System EVER!!!

2018-09-05

The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs.

Pros

The enhanced communication with email notifications of received & completed tasks has been extremely helpful.

Cons

Adding additional email notifications when changes are made to the task would be a benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy B.

Maintenance Care Review

2021-05-04

Took some time to master the reports but all good now.

Pros

Ease of use, reports

Cons

There really isn't anything we don't like about the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David W.

Maintenance Care Review for Retirement Living

2021-04-15

We are now reporting on tasks stats to get better insight into where our time is being spent and how we can better serve and assist our teams.

Pros

Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

Cons

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott W.

Great Product

2014-02-21

It has simplified our preventative maintenance program and gives staff quick access to reporting maintenance concerns.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dermot M.

Kiltipper Woods Care Centre Dublin 24 Ireland.

2014-02-21

Also from a management point of view it allows me to track issues and their correction on a real time basis.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul H.

Keeping touch across a continent

2021-04-08

Pros

Great reports let you dig deep into what's happening across multiple sites

Cons

Takes a while to uncover the gems within it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert M.

My review of Maintenance Care Program

2019-08-14

Maintenance staff has started to be aware of issues that were not being reported by supporting staff members.

Pros

The ease of being able to navigate through the program. Very simple to use. Customer support is always checking to see if we have any problems, making sure we are getting what we need out of the system.

Cons

Having to log back in after being idle for a while, which is really not a big issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa D.

maintenance care

2019-06-04

Pros

the documentation tracking and the accountability to help meet regulatory RHRA regulations

Cons

no sure accept that our residents/ families do not have access

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Becca A.

Maintenance Care

2021-03-23

Additionally the ability for it to remind us of things like annual filter changes, battery replacements is super helpful.

Pros

We were able to input an inventory into the system and include things like date of purchase, any repairs that have been done to the item/building and any annual checks or replacement items for them (with built in reminders).

Cons

Inputting our inventory was a long process as it is manual so that is less than ideal to do all at once (not bad for when you're adding a new item as you purchase/replace).

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Erica D.

Maintenance Care

2018-09-04

So far so good! Everyone in our business is utilizing maintenance care and everyone likes it.

Pros

I recently took the webinar for reports and love that there are so many options.

Cons

There are no cons that stick out to me right now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
leon d.

Great software program

2014-02-21

I have been working with the MC software program for many years now, it is simple to use, it keeps me informed of all activities in my building.

Source: Capterra
Helpful?   Yes   No
Read more
KD G.

Used for Resort Maintenance

2019-05-23

If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons

For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi KD,
Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Read more
Natasha S.

Excellent product

2021-05-03

Communication is easy, answers are quick.

Pros

Creating new work orders is quick and easy. Overall use is easy to learn and execute.

Cons

Also, I'd like to see ALL 'new' work orders (including the older ones) when I run a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maurice L.

Parkview

2014-02-21

Check condition of the air filter, replace as necessary. 9.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Maurice: Just wanted to let you know that we do have generic wording for scheduled tasks. I can help you with that if you want. Also, we do have a BB10 App!! Let me know if I can help. Dan

Read more
Heather B.

Very easy and affordable

2021-04-09

Pros

One of the best features is the ability to build into the software a system to ID janitorial needs and then report on those needs (ie, areas that our janitorial staff should be addressing versus the maintenance team).

Cons

I wish there was an app for users to use on their phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam M.

Best Program for Managing Maintenance Requests

2018-04-25

Pros

This program allows all users to quickly alert me when something needs attention.

Cons

The free version works well for my needs and all users are able to access this program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark L.

Maintenance Care Overview

2019-05-21

It has been a fairly good experience over all it is a great tool to use and defiantly has a lot of potential to expand on its software in aspects on how it is used and what it is used for there is room to expand on its capabilities and how to better use it in everyday applications like for auditing room cleaning etc.

Pros

The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair,

Cons

System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


HI Mark,

Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection.

I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers.

Read more
Godfrey C.

Maintenance Care Review

2021-07-11

All we need to achieve using the maintenance control system.

Pros

The system tracks the costs of each department efficiently.

Cons

So far no Cons from me and the team, they just love the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan S.

Test

2021-04-08

Great

Pros

Program makes it easier for staff to complete work orders and know what is going on in the facility.

Cons

Some staff are having issues in learning how to run the program from the mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more