Maintenance Care Features

Maintenance Care

Facility maintenance, work orders & preventative maintenance

4.35/5 (23 reviews)

Maintenance Care Feature Summary

  • Audit trail
  • Automatic notifications
  • Barcode scanning
  • Charting
  • Compliance management
  • Custom forms
  • Customizable reporting
  • Customizable form
  • Document storage
  • Asset management
  • Forecasting
  • Inventory tracking
  • IT asset tracking
  • Maintenance mobile app
  • Multi facility management
  • Project notes
  • Instant notifications
  • Real time updates
  • Search functionality
  • Basic & advanced reporting
  • Status tracking
  • Task assignment
  • Third party integration
  • Transaction history
  • Vendor management
  • Work order management
  • Workflow management
  • Dashboard reporting
  • Prioritizing
  • Visual analytics
  • Data export wizard
  • Cost tracking
  • Attach documents to PM tasks
  • API
  • Event scheduling
  • Asset lifecycle management
  • Upload images to equipment reports
  • Dashboard creation
  • Filtered views
  • Maintenance scheduling
  • Reporting & statistics
  • Request assignment
  • Capital asset planning
  • Equipment maintenance
  • Document management
  • Task management

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (544 other apps)
Activity Dashboard (427 other apps)
Activity Tracking (278 other apps)
Audit Trail (259 other apps)
Auditing (315 other apps)
Automatic Notifications (429 other apps)
Compliance Management (292 other apps)
Custom Fields (231 other apps)
Customizable Reporting (342 other apps)
Data Import/Export (316 other apps)
Document Storage (255 other apps)
Inventory Management (311 other apps)
Inventory Tracking (262 other apps)
Invoice Management (237 other apps)
Monitoring (237 other apps)
Real Time Data (289 other apps)
Real Time Reporting (242 other apps)
Reporting & Statistics (375 other apps)
Third Party Integration (306 other apps)
Workflow Management (315 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

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Maintenance Care Feature Reviews

18 reviewers had the following to say about Maintenance Care's features:

Keegan O'Brien

Review

2019-05-22

Communication, and effective time management.

Pros

I love the feature of having a link for everyone to submit work orders.

Cons

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Keegan,

Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

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Teresa Hays

IMCare.. YOU NEED IT!

2019-08-06

IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path.

Pros

The software provides great interactive functions that the tenant, the office and field techs can all communicate.

Cons

They are developing add ons to the program so sometimes you wait for the next wave.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rhianne Boa

Great support

2019-05-21

I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts.

Pros

The ease of tracking jobs. the variety of search options and trackable inputs.

Cons

Parts list population via excel import (rather than 2 weeks of manual input).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Rhianne,
Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you).

The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here.

I am confident that we are able to resolve most if not all of your issues listed.

Read more
Joshua Roberts

Best Maintenance Request System EVER!!!

2018-09-05

The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs.

Pros

The enhanced communication with email notifications of received & completed tasks has been extremely helpful.

Cons

Adding additional email notifications when changes are made to the task would be a benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dermot McDermott

Kiltipper Woods Care Centre Dublin 24 Ireland.

2014-02-21

Also from a management point of view it allows me to track issues and their correction on a real time basis.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Leone

Maintenance Care Overview

2019-05-21

It has been a fairly good experience over all it is a great tool to use and defiantly has a lot of potential to expand on its software in aspects on how it is used and what it is used for there is room to expand on its capabilities and how to better use it in everyday applications like for auditing room cleaning etc.

Pros

The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair,

Cons

System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


HI Mark,

Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection.

I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers.

Read more
Scott Walsh

Great Product

2014-02-21

It has simplified our preventative maintenance program and gives staff quick access to reporting maintenance concerns.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Marquez

My review of Maintenance Care Program

2019-08-14

Maintenance staff has started to be aware of issues that were not being reported by supporting staff members.

Pros

The ease of being able to navigate through the program. Very simple to use. Customer support is always checking to see if we have any problems, making sure we are getting what we need out of the system.

Cons

Having to log back in after being idle for a while, which is really not a big issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
leon deluca

Great software program

2014-02-21

I have been working with the MC software program for many years now, it is simple to use, it keeps me informed of all activities in my building.

Source: Capterra
Helpful?   Yes   No
Read more
Erica Doyle

Maintenance Care

2018-09-04

So far so good! Everyone in our business is utilizing maintenance care and everyone likes it.

Pros

I recently took the webinar for reports and love that there are so many options.

Cons

There are no cons that stick out to me right now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Darrell Bennett

Maintenance Care program Review

2015-03-20

this system is great, i like that it is user friendly and keeps track of systems and expenses in each area.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maurice Lamontagne

Parkview

2014-02-21

Great product. Mobile app is a time saver for maintenance team.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Maurice: Just wanted to let you know that we do have generic wording for scheduled tasks. I can help you with that if you want. Also, we do have a BB10 App!! Let me know if I can help. Dan

Read more
KD GOLAN

Used for Resort Maintenance

2019-05-23

If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons

Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi KD,
Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Read more
Lisa Doyle

maintenance care

2019-06-04

Pros

the documentation tracking and the accountability to help meet regulatory RHRA regulations

Cons

no sure accept that our residents/ families do not have access

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Melchisdec Waples

Goodwill Industries Of Central Oklahoma

2019-06-20

Pros

The overall all operation and the cost.

Cons

The customer support is very slow and it take a long time for updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
David Jaccarino

Maintenance Care Review

2018-09-07

Needed a work order system that was simple to use with minimal training for students, faculty and staff at Florida Memorial University. Maintenance Care met this requirement with flying colors, we were up and running within days. Quality product with exceptional technical support.

Pros

We were up and running in no time once we decided on Maintenance Care.

Cons

We went live with Maintenance Care in July 2018 and we currently have experienced no issues with the software or support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerrit Bredenkamp

Maintenance Care CMMS software review

2014-02-21

As improvements to enhance what is already a very good system, we would like to see bar coding as well as an auditing module in the near future.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kristine schonberg

My experience

2019-05-22

no issues

Pros

easy to use our maint person gets it right away we don't have to chase him

Cons

I don't have any problems but the maint person drives him crazy on his day off or holiday must be a way to program system that it can take messages but he can get them the following day or back from holidays

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Care


Hi Kristine,

For maintenance techs on vacation, they can set the Do Not Disturb on their accounts. Hope that helps.

Read more