Maintenance Care Reviews - Page 2

The ease of use for our end users at the home levels. Our company did not have a digital platform previously to manage maintenance, and so it was crucial for us to choose a platform that would be very easy to manage for all levels of skill.

Some of the admin functions within the system aren't as user friendly to navigate. Reporting (creation of reports) could be a little clearer, and the functionality of digital check sheets to keep everything integrated into one system would be beneficial.

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task. Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks.

I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like. Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created.

The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair,

System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well)

HI Mark, Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection. I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers.

The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc...

There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software.

The software was very easy to setup and update the basic parameters that it has. Entering and creating PM work orders is also very easy.

There are areas that could be improved upon to help smaller organizations continue to grow; better information inputting, tracking of vital statistics related to facilities management, creating an accounting portion or report that would track time, avg time, and cost of work orders by individual work orders, weekly, monthly, annually would greatly help in demonstrating our expenses and time for each of our programs.

Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily. The work order request link for other departments works great and requires little input to make a request.

I wish the program had the ability to assign due dates for work orders. It would be nice if the work order template was customizable, the ability to add a company logo and select which fields are printed on the order.

The new version is cleaner and the reporting so far, has good information, although readability and presentation could improve.

The two most impacful features missing are1) You can print all the columns you display. I always want to see who the vendor is and I have to specifically open and display the vendor in the columns, but when I want to print the screen display I have, there is a predetermined template that prints without the information I need2) Pictures taken and uploaded through the app with iphones are not available for everyone to view or print. Someone has to manually send them through email and we have to manually upload them to the work order

I like being able to enter maintenance tasks and schedule them to be sent to operators and maintenance technicians (via e-mail) when tasks are due. The asset tracking section allows you to keep track of model and serial numbers which makes it easier to call in service on a machine (the first thing they ask for is model and serial number).

The reporting can use a little more flexibility, you can export data and manipulate it in Excel but some more selectable fields and sorting of groups in the software itself would be better.

The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

They are developing add ons to the program so sometimes you wait for the next wave.

The interface is easy to use and reliable. The scheduling tools are simple and easy to manipulate to suit our needs.

The only thing I really wish I could have with this software is a drag and drop calendar function.

I love the ease of use and how it keeps me up to date with maintenance needs. I like the fact the the staff are able to put in request and then the request come straight to my mobile device. The simplicity of running such a complex program is astonishing. Love the product

The only problem I have experienced is that the alerts on the mobile device somehow shut off. Now, I have to keep checking my phone instead of it alerting me when a new request has been entered. Although, this could probably be fixed easily, I just haven't contacted Maintenance Care for assistance

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

Hi Keegan, Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

The layout is very good and the fact that the app is very easy to use.

Prior to the way the GUI is set up currently, it took a very long time to implement new features to MC on the development side. One thing is that for work orders it should be mandatory to enter comments on what was done on the work order and the time it took to complete it.

Its very effective and easy to use for the company managers who send work requests.

Creating reports could be easier, or user friendly.

The ease of being able to navigate through the program. Very simple to use. Customer support is always checking to see if we have any problems, making sure we are getting what we need out of the system.

Having to log back in after being idle for a while, which is really not a big issue.

We are a small company and ease of use is important. We are able to create, track and close work orders and all have access at any time. I can't imagine running a business like ours without something like this.

We use a small portion of this program and for what we use it for there are no cons to us.

Ease of use for all parties. Tracking for CQI, tracking for maintenance task as well as ease for staff and residents to create a work order.

We have been very happy with all aspects of the product.

Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.

We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.

The software was super easy to integrate and intuitive to use.

I wish it was easier to add and change categories and areas of work. IT's impossible to list them all so it would be helpful to be able to type in a more specific location.

I love the ease of setting up work orders and the schedule holding us accountable for things that need to be done throughout the park.

Only cons I have is that I wish that the screens and scheduler could be a little more clean. Definitely not a bad con though.

We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task. It is likely helping to extend the life of some of our equipment.

It takes alot of time to input schedules and equipment.

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Hi Maurice: Just wanted to let you know that we do have generic wording for scheduled tasks. I can help you with that if you want. Also, we do have a BB10 App!! Let me know if I can help. Dan

easy to use and easy to access for old workers

nothing very problematic, except that we can't use ''é'' letter