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Maintenance Care Logo

Maintenance Care

Facility maintenance, work orders & preventative maintenance

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(14)

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Maintenance Care Reviews - Page 2

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87 reviews

Recommended

CB
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Corey B.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One stop shopping for Long-term care maintenance

Reviewed a year ago

The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.

Pros

Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.

Cons

There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.

KG
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KD G.

Hospitality, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Used for Resort Maintenance

Reviewed 5 years ago

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind...

Vendor response

Hi KD, Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.