Maintenance Connection Features

Maintenance Connection

Maintenance management for SMBs & large organizations

4.49/5 (285 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calibration Management
Commercial Properties
Compliance Management
Contract/License Management
Cost Tracking
Customer Database
Customizable Reports
Document Management
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Job Scheduling
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Parts Management
Predictive Maintenance
Preventive Maintenance
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Scheduling
Technician Management
Third Party Integrations
Vendor Management
Warranty Tracking
Work Order Creation
Work Order Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calibration Management
Commercial Properties
Compliance Management
Contract/License Management
Cost Tracking
Customer Database
Customizable Reports
Document Management
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Job Scheduling
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Parts Management
Predictive Maintenance
Preventive Maintenance
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Scheduling
Technician Management
Third Party Integrations
Vendor Management
Warranty Tracking
Work Order Creation
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calibration Management
Commercial Properties
Compliance Management
Contract/License Management
Cost Tracking
Customer Database
Customizable Reports
Document Management
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Management
Job Scheduling
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Parts Management
Predictive Maintenance
Preventive Maintenance
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Scheduling
Technician Management
Third Party Integrations
Vendor Management
Warranty Tracking
Work Order Creation
Work Order Management
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Maintenance Connection Feature Reviews

25 reviewers had the following to say about Maintenance Connection's features:

Henry C.

Great program/system. Very robust.

2018-02-12

Generally organizes and captures our activities, which can be used for staff feedback on performance as well as reporting to senior management.

Pros

Staff adoption of system and accolades for ease of use (WO's). Ability to see asset WO history is very beneficial to our operations.

Cons

Lots of "canned" reports but difficult "ad hoc" creation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Darrell L.

Good software with some drawbacks

2020-06-11

However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes.

Pros

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Cons

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Godfrey C.

Maintenance Connection Review

2021-07-01

It even has a process of evaluation for collective requests and budget control.

Pros

Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Cons

Provides only a few tools for creating ad-hoc or tailored reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ana Gloria F.

Asset Tracking made easy

2017-09-12

Customer support and training is great. Their team really helps you to accomplish company goals.

Pros

The flexibility of having many ways to track assets, customize work orders, good audit trail, and reporting.

Cons

Reports do have certain limitation when it comes to sub-reports, which is basically combining 2 or more tables of data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Erin M.

Excited to learn more!!

2016-10-05

Possibly even sell as a one time subscription to businesses that didn't attend??

Pros

CUstomer service is awesome, comprehensive reports, great for asset management, etc.

Cons

Not intuitive, ease of online help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Louise T.

MC Review

2019-03-15

They were very responsive during our implementation and they are always responsive with any customer service needs we have.

Pros

Customer service is excellent! The reporting feature has a lot of canned reports and is easy to learn how to configure your own reports.

Cons

Some tracking of downtime or other tracking can be tricky to set up a report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Chris O.

Great user friendly product!

2019-09-25

Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items.

Pros

Reporting is great, lots of options 5. Customizable to the user 6.

Cons

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Eric S.

Use it everyday, helps keep my maintenance team on time.

2017-07-17

Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Pros

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus.

Cons

Down time tracking not flexible - needs improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed!
By the way, we've included improved barcode integration in Version 8.0 of our latest software.
Thank you again for your feedback!

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Terry W.

We are using MC at over 30 campuses nationwide. Great product.

2018-02-06

Pros

Staff and clients like the product and the custom reports we can generate with MC.

Cons

We would like to see an event planner in the system and a fleet management module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jodi R.

Great Maintenance management software

2015-03-10

I would say this software is a tool that management and upper management can use in order to keep facilities running smoothly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 1001-5000 employees)

100% better than my company's last CMMS

2018-02-09

Better Asset Management, better scheduling and planning of work.

Pros

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Cons

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron G.

Simply the best solution for any business that has things to to buy, maintain, or replace.

2017-07-11

Reports help point us in the direction we need to go, and notifications make sure that everyone knows the same thing.

Pros

Notifications, and reporting help make great decisions on what's important.

Cons

A full GIS integration on the mobile platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Thank you so much for your review, Aaron! We're glad to hear that you are satisfied with Maintenance Connection!
If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

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Boyd M.

By far the best value CMMS

2018-11-06

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Pros

It is very easy to create custom reports yourself without having to pay a third party consultant.

Cons

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim C.

Work orders and procedures are great, reporting is complicated

2018-11-06

When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later.

Pros

Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah E.

I use Maintenance Connection every day at my job.

2014-10-20

Pros

I also like the custom alerts and reports you can set up.

Cons

It's hard to make changes quickly to the product and MC mobile.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Maintenance Connection

Think of the product overall, not just issues you experience with your company.

Source: Software Advice
Helpful?   Yes   No
Read more
Brandon M.

Heavy User

2018-11-14

Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Pros

It's a powerful piece of software, lots of reporting capabilities.

Cons

The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Roy H.

Maintenance Connection used by local government

2017-02-22

A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals.

Pros

Ease of navigations , ability to upload prints, manuals and pictures.

Cons

Reporting is not easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Hello Roy,
Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think!

-Carissa

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Susan B.

Maintenance connection is very User Friendly!!

2017-08-08

Following labor reports

Pros

Maintenance connection has an excellent online Training Tutorial library that helps walk new users through with ease!

Cons

Because it is a program managed by a higher level, we do not have access to delete mistakes when creating new assets or work orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Hey Susan,
Thank you so much for your stellar review! It's great to hear that our training resources have been beneficial to your new users!
We're glad to have earned your trust!
All the best,

Read more
Len D.

Flexibility is the Key

2018-11-07

All updates are realtime reported through BI

Pros

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.

Cons

Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense The process of adding more than one asset needs to be improved Enter time needs to be more flexible - more fields

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony M.

Functional and easy to operate

2018-02-06

I have historical data at my fingertips

Pros

Reporting is easy, and can export into CSV files.

Cons

I see every report for every area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Thanks for your great review, Anthony! We're glad that you love the reporting module! If you ever need help with setting up your reports feel free to submit a support ticket and one of our experts will be happy to help :)

Thanks!
Maintenance Connection

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Merlin L.

We use MC to track and maintain a fleet of school buses. For the most part the program does the job.

2018-02-07

Pros

Maintenance schedules are a good feature. Inventory tracking and reorder works well.

Cons

Some reports are lacking options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Thank you for your review, Merlin! We're glad to hear that the system helps you keep track of everything!

All the best,
Maintenance Connection

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David C.

Very useful tool

2018-02-09

Pros

Allows me to keep track of who is performing what task and whether or not it gets completed on time.

Cons

For example, there are many reports that sound like what you are looking for but, when you run the report it may not return the desired information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ronda R.

Had a few bugs in it but they have been cleared up.

2018-02-12

I have use 5 different computer software's for Inventory Control with my past Jobs this one is one of the easier to use ones.

Pros

Easy to use, fairly easy to learn. still learning different things in MC.

Cons

Freezes up, don't' know if it is being updated or what is going on with it. Reports, some are difficult to figure out what criteria to put in to run the report you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Antonio U.

It helps me to have better control and maintenance of our servers

2018-06-14

Pros

It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.

Cons

There are certain characteristics that do not work locally, such as communication with other databases of other maintenance programs, it is very closed in that sense

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Maintenance Connection


Hello Antonio!
Thank you so much for your positive review, we value your feedback.
Thank you for being a loyal customer.
Maintenance Connection Team

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Andrew V.

Work order status

2016-10-04

In addition to open/closesd/ isssued/finlized etc. etc I want a work order status of In-Progress.

Pros

Easy to use

Cons

Tooooo many report types and selections

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering Maintenance Connection

Add In-Progress to work order type. I'm tired of asking for this !

Source: Capterra
Helpful?   Yes   No
Read more