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Maintenance Connection Logo
Maintenance Connection
4.5
(290)

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Multi-site, multi-industry CMMS/EAM software

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(12)

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Maintenance Connection Pricing

Pricing overview

Value for money rating

4.3

/5

290

Price starts from

110

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

What users say

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.
Good for managing PM and corrective work orders. Also good for managing and costing inventory.

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Reviewers who mentioned pricing said:

HH
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Hossein H.

Oil & Energy, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not god for big company

Reviewed 7 years ago

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.

bz
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brian z.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have had a few glitches with CMMS but overall it has been a wonderful program to work with.

Reviewed 7 years ago

Cost savings, history, and ease on monitoring.

Pros

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

Cons

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Vendor response

Hey Brian, thank you for your feedback! It's great to hear that you like the software! I just wanted to let you know that we have a new feature in Version 8.0 of the system that makes it easier to update user's profiles :) Thanks again for the review!

BG
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Brandon G.

Warehousing, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Greatest Software Ever

Reviewed 7 years ago

Trackability, ease of use, over all better PM functions, and availability of inventory from site to site.

Pros

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

Cons

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Vendor response

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

KB
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Kristie B.

Industrial Automation, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kristie

Reviewed 5 years ago

Overall, customer service is very good, WHEN you can reach someone. Getting a call back or response in a timely manner does not seem to be a high priority with Maintenance Connection. This is sad because overall I feel the product is good, but customer care seems to be very low priority over the past year.

Pros

It is user friendly and has the capability to fit the needs of multiple level users.

Cons

Customer service is lacking. One of the main reasons we purchased this software program was because of the translation tool and it does not even work correctly. Extremely dissatisfied with the feedback and the customer service on this in particular.

CF
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Carin F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MC Review by EOG Resources

Reviewed 13 years ago

I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up...

Pros

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database...

Cons

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

KB
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Kelly B.

Industrial Automation, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MC better than Maximo? I think so!

Reviewed 5 years ago
Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

KP
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Kristi P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to Organize and Use

Reviewed 7 years ago
Pros

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Cons

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Vendor response

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

BM
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Boyd M.

Aviation & Aerospace, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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By far the best value CMMS

Reviewed 5 years ago

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Pros

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Cons

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

MW
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Melissa W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MC has taken our asset inventory to a level of detail we never thought would be possible.

Reviewed 6 years ago
Pros

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Cons

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

AR
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Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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To combine a good piece of software with a great team makes it great.

Reviewed 6 years ago

Ease of use, excellent customer support, and unparalleled reporting.

Pros

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Cons

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

ES
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Eric S.

Automotive, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use it everyday, helps keep my maintenance team on time.

Reviewed 7 years ago

Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Pros

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Cons

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Vendor response

Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed! By the way, we've included improved barcode integration in Version 8.0 of our latest software. Thank you again for your feedback!

IF
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Ian F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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100% Amazing

Reviewed 14 years ago

Maintenance Connection is just like all the rest of the CMMS Packages out there -- its just that their user interface will blow you away. They've taken the Microsoft Access looking database forms and spiffed them up into multiple screens for easy browsing, and image-based menus for quick access to all areas. If the average CMMS package gets a grade of C, we found one package that we thought was a B, and Maintenance Connection was clearly a solid A, but not as expensive because of their concurrent licensing.

Pros

User Interface: It beats anything else we saw during our initial search. Customizable: they can change almost anything for you. Components to meet most needs: people, companies, assets, vehicles, training, purchase orders, tool checkout, key tracking, meter tracking, predictive maintenance ... oh, and work orders too. Reporter: the possibilities are literally infinite with that thing.

Cons

Internet Explorer only requesters can use other browsers, but anything beyond that requires IE. Built in documentation (tool tips, help notes, etc), but they do have a full online manual, you just have to go find the info you're looking for -- this is only a problem because the program is so feature rich sometimes you dont know what clicking a checkbox will do. Sometimes their support team lacks the knowledge and know-how of complex operations or tasks, you just have to find the right person -- our implementation guy is our go to guy for all the big stuff.

SM
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Sonia M.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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easy to use with simple things

Reviewed 6 years ago

It was already up and running when I started this position

Pros

The cloud based system seems to be working a little smoother than when I first started. Looks more cleaner

Cons

i find that the reports are harder to run. Cant easily print out the procedures page. When looking up assets or PM's inactive ones show up. Sorting does not work. Pm's are mixed up with work orders. Doesn't help that training is too expensive or that our system office hasn't paid some bills so i can't get more customer service help

JW
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Jim W.

Printing, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent feature set for a reasonable cost.

Reviewed 6 years ago

Better spare parts Inventory control, faster maintenance response times, better scheduling and implementation of preventive maintenance program, excellent reporting package.

Pros

The software offers many features of higher end products while retaining a user friendly environment. Dollar for dollar, the best system I have used.

Cons

I can think of very few down sides to this software and most of those fall in the "user preference" category. I have used Maximo, MP2, iMaint and a few oddballs and none combines the versatility and features for the same money as Maintenance Connection.

Vendor response

Thank you for your great review, Jim! We're happy to hear you enjoy using the system and we look forward to providing excellent service to you for years to come! Thanks, Maintenance Connection

KM
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Kim M.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Maintenance Connection Review

Reviewed 5 years ago

We are able to track our inventory which is very cost effective.

Pros

I like the way the software works. Things are easy to track such as the number of repeat calls, employees time spent on jobs and problem areas.

Cons

I would have to say the scrolling calendar is what I like the least at this point.

JW
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Jeff W.

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maintenance Connection does exactly what we need it to do in a cost effective manner.

Reviewed 6 years ago

The ability to create custom, high quality reports which exceed our customer's expectations.

Pros

Customer Support is top notch. The cloud hosted database has a lot of benefits such as included scripting support.

Cons

SQL assistance in Reporter. The end user is expected to know enough about SQL not to screw up reports.

BD
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Bob D.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Maintenance Connection Review

Reviewed 5 years ago

Overall our experience with the program has been good. Looking forward to future improvements

Pros

Easy to use overall. Price is reasonable. Scalable as you grow.

Cons

Can not add documents easily (manuals, list, etc.) Not always intuitive to a new user. Templates for PMs would be helpful

MH
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Michael H.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A solid value add program

Reviewed 6 years ago

Our ability to track and manage equipment has proven invaluable to the organization. The system also brings a level of transparency to the work request process that was deeply needed and truly valued.

Pros

The set up and installation of the system was easy. The ability to customized the system around our organization was another selling point.

Cons

The system can be slightly cumbersome at times and it does not always have the ease of use I expected.

TH
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Timothy H.

Utilities, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Maintenance Connect does everything we need and more, constantly finding more value added apps.

Reviewed 6 years ago

All-in-one application for all my CMMS needs

Pros

Ease of moving through the various modules and screens. scheduling using either the calendar or the list

Cons

The stockroom module is no as intuitive to use as other programs, sometimes locating parts is difficult.

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Duane G.

Mining & Metals, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for a Reasonable Cost

Reviewed 5 years ago
Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

OS
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OOI S.

Semiconductors, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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very good to do maintenance our day task and ease to use .

Reviewed 6 years ago

good

Pros

I like most of the features and functionality and ease to use it and overall of the quality and value for money and support.

Cons

No cons were added to this review

RT
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Ryan T.

Industrial Automation, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bulky, buggy and no support

Reviewed 7 years ago
Pros

It holds information and looks aesthetically pleasing. The program uses the mouse and the keyboard.

Cons

Too bulky, too confusing, too messy, no support, expensive, servers crashed a lot.

MS
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Mic S.

Mechanical or Industrial Engineering, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Seminar Ever!!

Reviewed 8 years ago

In my 20 years of attending classroom/seminars, I have never attended one with the enthusiasm and "good feel" as this one. The Staff was extremely engaging and the coursework was easy to understand and applicable.

Pros

Easy to understand

Cons

Seems a bit expensive

BS
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Brian S.

Printing, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I thought that Maintenance Connection has the best software solution I've seen for my application.

Reviewed 6 years ago

Data and cost tracking for assets. Preventive Maintenance Scheduling. Never implemented so was not able to see benefits as a result.

Pros

I like the Mobile solution application and the ability to minimize work order data capture for my technicians.

Cons

I still believe that there is more room to simplify a CMMS. At the moment, I'm still frightened by the amount of administrative work of one of these systems. I actually chose not to invest in this at this time due to the cost and administrative burden, given our relatively small maintenance requirements. I would not necessarily benefit from any labor optimization and really need the documentation portion. I chose to stick with my good old spreadsheets.

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Stace C.

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I like the product, it seemed to have suited the needs of our organization

Reviewed 6 years ago
Pros

I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.

Cons

from what i remember, I think the costs were a bit high for each modules, but i guess that is the cost of doing business.