Maintenance Connection Pricing

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database...

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Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed! By the way, we've included improved barcode integration in Version 8.0 of our latest software. Thank you again for your feedback!

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

You can login with one user in multi system, but not support remote assistant. Good for small company.

It is user friendly and has the capability to fit the needs of multiple level users.

Customer service is lacking. One of the main reasons we purchased this software program was because of the translation tool and it does not even work correctly. Extremely dissatisfied with the feedback and the customer service on this in particular.

User Interface: It beats anything else we saw during our initial search. Customizable: they can change almost anything for you. Components to meet most needs: people, companies, assets, vehicles, training, purchase orders, tool checkout, key tracking, meter tracking, predictive maintenance ... oh, and work orders too. Reporter: the possibilities are literally infinite with that thing.

Internet Explorer only requesters can use other browsers, but anything beyond that requires IE. Built in documentation (tool tips, help notes, etc), but they do have a full online manual, you just have to go find the info you're looking for -- this is only a problem because the program is so feature rich sometimes you dont know what clicking a checkbox will do. Sometimes their support team lacks the knowledge and know-how of complex operations or tasks, you just have to find the right person -- our implementation guy is our go to guy for all the big stuff.

The cloud based system seems to be working a little smoother than when I first started. Looks more cleaner

i find that the reports are harder to run. Cant easily print out the procedures page. When looking up assets or PM's inactive ones show up. Sorting does not work. Pm's are mixed up with work orders. Doesn't help that training is too expensive or that our system office hasn't paid some bills so i can't get more customer service help

The software offers many features of higher end products while retaining a user friendly environment. Dollar for dollar, the best system I have used.

I can think of very few down sides to this software and most of those fall in the "user preference" category. I have used Maximo, MP2, iMaint and a few oddballs and none combines the versatility and features for the same money as Maintenance Connection.

Thank you for your great review, Jim! We're happy to hear you enjoy using the system and we look forward to providing excellent service to you for years to come! Thanks, Maintenance Connection

I like the way the software works. Things are easy to track such as the number of repeat calls, employees time spent on jobs and problem areas.

I would have to say the scrolling calendar is what I like the least at this point.

Customer Support is top notch. The cloud hosted database has a lot of benefits such as included scripting support.

SQL assistance in Reporter. The end user is expected to know enough about SQL not to screw up reports.

Easy to use overall. Price is reasonable. Scalable as you grow.

Can not add documents easily (manuals, list, etc.) Not always intuitive to a new user. Templates for PMs would be helpful

The set up and installation of the system was easy. The ability to customized the system around our organization was another selling point.

The system can be slightly cumbersome at times and it does not always have the ease of use I expected.

Ease of moving through the various modules and screens. scheduling using either the calendar or the list

The stockroom module is no as intuitive to use as other programs, sometimes locating parts is difficult.

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Not really any complaints at all. It works very well.

I like most of the features and functionality and ease to use it and overall of the quality and value for money and support.

No cons were added to this review

It holds information and looks aesthetically pleasing. The program uses the mouse and the keyboard.

Too bulky, too confusing, too messy, no support, expensive, servers crashed a lot.

Easy to understand

Seems a bit expensive

I like the Mobile solution application and the ability to minimize work order data capture for my technicians.

I still believe that there is more room to simplify a CMMS. At the moment, I'm still frightened by the amount of administrative work of one of these systems. I actually chose not to invest in this at this time due to the cost and administrative burden, given our relatively small maintenance requirements. I would not necessarily benefit from any labor optimization and really need the documentation portion. I chose to stick with my good old spreadsheets.

I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.

from what i remember, I think the costs were a bit high for each modules, but i guess that is the cost of doing business.