MaintiMizer Reviews - Page 3

Easy access by other users on our internal Ethernet network. Using VPN works well if your connection is solid.

PM Task is hard to understand, we developed equipment numbers that are call tasks, best way to track for us. Struggling to find it to reschedule or generate each top of the month.

Kevin thanks for taking the time to review MaintiMizer. We'd love to help you better utilize our PM Task function, our Professional Services Team is available to help. Shoot an email over to support@ashcomtech.com detailing your issues and they should be able to help you out! - The MaintiMizer Team

Track equipment, parts, labor, and costs. I love that I can assign work orders to my techs and they can see a list on their homepage

Customization is pricey but most of the things I need I can figure out a way. I wish I could query on "Assigned Employees" not just actual though.

We’re glad to hear you’re having success with MaintiMizer. If you’re having any issues at all, our support team would love to work with you to find a solution!

Easy to use for guest users. Information is readily accessible. Quick comprehension of website by department staff .

I have issues with the reporting process, very cumbersome and I am not able to get the required information as needed. Also sometimes the website will stall.

Jill, we appreciate you taking the time to review MaintiMizer! It's awesome to see that, overall, you are pleased with your experience. As far as the reporting process and website, we'd love to hear what exactly your issues were. I sent you an email so we can open a dialogue about getting your issues resolved!

It does the basics for dirt cheap, and I mean 5% of what you'd pay elsewhere. It offers mobile and purchase-order options within the program itself.

Not based on API's, not scalable, clunky. Feels like you're back to WindowsVista or earlier era software. Any customization costs whereas most modern programs are highly customizable by the admin.

There are so many possibilities with this system. It's nice you can put your equipment in and set up a schedule to automatically generate PM paperwork. I like that you can save SOPs to use for similar equipment.

It's internet-driven, so it depends on your internet service. You must have a separate equipment code for PM on the same equipment for monthly vs weekly, etc. It requires a lot of steps to generate work orders/PMs to print. There are a lot of steps to get to next PM/work order to do updates. You can't delete former employees from system. When you need help, you always have to pay for it, rather than it coming as part of the package.

Tonoa, Thank you for your thoughts on using MaintiMizer. I think there is a little misunderstanding about our technical support assistance that I would like to clear up. Unlimited technical support for MaintiMizer is available to clients with a current Annual Maintenance Agreement (which you currently have). As long as your technical support requests are not training related, our knowledgeable support engineers are here, ready to help you at no additional charge. In addition to technical support, the Annual Maintenance Agreement also cover system updates and patches, ensuring you are using the most current version of MaintiMizer. Please contact us if you have further questions or you need help with your system, we look forward to assisting you! Thank you. Ashcom Technologies

easy to navigate

none so far

Brittany thank you so much for your review of Maintimizer! We are so glad that you are using the benefits of MaintiMizer at your location! We strive to provide exceptional Customer Service and will applaud our team for the care they have provided to you!

The ability to look up parts is relatively easy. Most users are able to navigate the database with a minimum of training. The more they use it, the easier it is to find what you are looking for.

You cannot always delete things once records are created. For example, if you make a mistake when receiving something, you cannot simply delete the record and start over.

Doreen, thanks for the review! it's awesome to hear that MaintiMizer is a good fit for your business! In order to avoid accidental deletions of integral company records MaintiMizer gets a little cranky when removing information. With that said, our support team is more than happy to help you through any issues you may be having with removing information from MaintiMizer.

The software is very detail oriented. It tracks employees, parts, and equipment. Very helpful support staff.

You're not able to attach pictures to SOP's. You can attach them to printout with, but not on, the SOP.

Thanks for the review! We take a lot of pride in the accessibility and friendliness of our support team! They also make a fantastic pot of coffee! We appreciate you voicing your concerns. We're constantly updating and evolving MaintiMizer to be the best possible CMMS on the market. We look forward to growing alongside your business!

MaintiMizer software is user friendly after you get the hang of things. It takes a bit to get use to like anything else.

No cons were added to this review

Tara we are glad you like the PM area & are also utilizing parts! We have a mobile product as well that helps when your Techs are out on the floor! We are happy to show you ways in which you can go paperless!

Easy to navigate through screens, user friendly for the most part. Can easily find what I need without too much effort.

Depending on what I am doing, its sometimes hard to find the clock #'s I need to enter the hours for employees, I don't have their clock # only their name so I have to scroll through ALL employees to find the correct one.

Thanks Amy! We appreciate your review! We're happy to hear that you find MaintiMizer user friendly, we believe that's one of our biggest strengths! (Along with our marketing department, of course.) We appreciate you voicing your concerns with MaintiMizer. Our support team is available to help you resolve any issues, efficiency related or otherwise, that you may be having.

It is similar to what we used in the past

I have had trouble with the software functioning properly from the start.

Barry, thanks for taking the time to leave us a review. We'd love to hear a more detailed description of any problems you may be having with MaintiMizer. Send an email over to our support team at support@ashcomtech.com and they should be able to find a solution to most issues you may be experiencing. - The MaintiMizer Team

It has a lot of room for us to grow into.

The query process assumes that you are a database manager and not an average Joe.

Good set up for use. Able to keep track of a lot of stuff. Has many tools to use and can be a great ordinary use.

Some of the drop downs could be more user friendly. It looks a bit over whelming to a new user so that could be smoother.

Thanks for taking the time out of your day to give MaintiMizer a review! We're glad that you're finding success with MaintiMizer! We know MaintiMizer can seem overwhelming but that's only because of the many features and capabilities we've packed in! If you ever need help navigating or wonder, "Hmm, what does this button do?" Feel free to contact support and we'll be more than happy to help.

The thing I like most about this software is that we are able to label all our equipment by area. It's very helpful when printing out the PM work orders for the week.

The biggest flaw I find in this software is that at time the menus can be very difficult to navigate.

We appreciate you taking the time to give us a review Correy! We'd love to help you better navigate our system! We offer on premise training and our support staff is happy to answer any questions you may have.

The software is very easy to manipulate and very adaptable. We use the hosted version and have seen no downtime with the system. It is user-friendly, which makes it easy for your users to train, including operators and mechanics. Aschcom is very supportive, and if you have questions, they usually can get you immediate help.

When generating PMs, there is not an automatic function that creates a due date for PMs. For instance, if I generate PMs for a two-week period and I have weekly PMs for the same piece of equipment, it will give them both the same due date. So you have to go through each PM and change the PM due date. Also, it is very difficult to perform mass changes without going through each record.

Thanks Lester, this is a very well written review! We appreciate you taking the time to give us some feedback! Regarding your suggestion that you would like a better way to perform mass changes we do have a feature on MaintiMizer to apply global changes. Our support team is always happy to help, 800 366 0793.

This software is going to be great for tracking and assigning PMs and work orders. Tracking repairs on equipment to note repetitious repairs. Adding in total repair costs of equipment to justify replacements or major overhauls of equipment.

In starting from scratch, there is a lot of data entry required. Although customer service is a great help at uploading information, there is a lot of work on our end too.

Steven we are so glad you are able to for track and assign PMs and work orders using MaintiMizer! Of course starting with a new software package does require some leg work but we are here to support you every step of the way!

Customer service is fantastic! After meeting our trainer, I have been able to contact him with basic questions and he gets back to me as soon as possible. He also lets me know if it will be a little while until he can get back to me.

Some features I would like are not available such as selecting multiple items in more areas, more detailed closing options, etc.

Aw shucks, thanks Amanda! We love your recommendation – inputting as much data as possible into MaintiMizer can make a huge difference! We’ve made quite a few updates since this review and we do offer custom programming. We’d love to talk with you about what we can do to make sure your organization is getting the most out of MaintiMizer!

Customizable dashboard, parts rooms and the ability to connect inventory to work orders

Customization and expanding capabilities is limited and expensive. Feels like an old system.

Thanks for the review Amanda! MaintiMizer is constantly evolving; in fact, we have a quarterly update, which may have solved some of your issues. We’d love to see what we can do to help resolve any other issues you may still have!

There isn't anything I really like about it. Nothing about it is really easy to use.

It's not user-friendly. There's too much flipping between screens. I can't control withdrawing inventory from several locations. There's too much clicking buttons or tabs to get where you want to be. There's a lack of drop down windows, and there's too much searching.

Brad, We are saddened by your unhappiness using MaintiMizer. MaintiMizer was designed to be an easy-to-use system, and we regularly use client feedback to further improve the software. In reviewing our records we noticed that you have not attended MaintiMizer Training. Based on that and your comments, we believe that you would benefit from attending a training session to help you navigate the system more efficiently. We offer training in several formats and are eager to improve your experience. Thank you! Ashcom Technologies

No pros were added to this review

No cons were added to this review

Dale thank you so much for your review of MaintiMizer! We are thrilled that you are using the PM side of MaintiMizer and that things are going well! We are very excited that you all are taking the WO portion company wide and we are here to support you through every step of the way!

Ease of use and learning.

Need more functions

Tara thanks for your review of MaintiMizer! I am pleased to tell you that the new version you are scheduled to be updated to next week does have the functionality you are seeking! You are currently running an older version of the software. I look forward to having you check out the latest version next week!

easy to work with a lot of reports good training easy to use

having problem logging in with mobile devices

Hi Ronaldo, we’re glad to hear that MaintiMizer is improving your organization’s efficiency! If you’re having issues logging into mobile devices our talented and distractingly handsome support team can walk you through the process. Call 800 366 0793 and one of our reps will be available to help you through!

It does what we need to do with tracking our maintenance for machines. Instructions are pretty clear.

Some of the functions or when you add notes to save it at the bottom. It's particular when you add the comments or notes.

Thanks for the review Jonathan! We’re glad you’re mastering MaintiMizer!