ManagerPlus Reviews - Page 2

I like how we can track and maintain all of our assets very easily even at multiple locations. Purchase order feature also allows us to easily track parts cost and keep are inventory accurate. using the mobile app for all are fueling logs has made it easy to keep track of mileages and fuel logs accurately and up to date.

The worst part of manager plus is making reports. There is allot of information stored in manager plus that needs to be put into different reports. The report feature is nice and easy to use but lacks all the needed information you sometimes need, and the BI feature is extremely hard to use and navigate through, and getting help from manager plus with it is almost impossible.

It appears to be a good system, would be nice if i could utilize it to its full potential

That in 3 years I don't have the ability to use the budgeting portion of the program.

Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us.

Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.

Don, Thank you for taking the time to review us. Your feedback was great, and we look forward to our continued partnership! -Nicholas B Customer Marketing Manager

All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Work orders are somewhat complicated for techs to complete.

Customer service is usually efficient with their responses to my questions. It's good to see more training webinars becoming available. When we first started using this program there were hardly any.

That the reports module is not user friendly. We had the desktop Manager Plus Enterprise previously and the reports were much better and easier to configure than on the Cloud version. I don't use the report module for this reason. I download to Excel and generate from there. It's disappointing that we pay for it and really are not able to utilize it. Wish the Cloud version was more user friendly...

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The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it. The hardest part of developing a software like this in my opinion is making it simple and easy for the users to use and input relevant data, along with making that data easily accessible. M+ does a good job with this and has improved with its new platform in my opinion.

Customer support used to me stellar, it is no longer the case. Was really awesome being able to pick up the phone have an answer to a problem pretty quickly, was even worth it having to wait on hold for 20 minutes sometimes. Now it might take a week to get answers to a problem or help. The tutorial videos are helpful but don't replace a person.

Work order generation from PM tracking is effortless; parts/labour allocation is seamless and efficient. Ease of use of the entire system is a big selling point for us, the layout is intuitive, adding/removing assets, tracking maintenance requirements are all simple tasks.

Work order tasks can be clunky - inability to modify task titles (IE - generic task groupings like "Electrical - Lamps/Wiring/Etc" or "Suspension"). Adding notes TO the task is effective but does not display with the task specifically, but on a separate section of the printed work order referencing the task number. Component specific or VMRS style coding would be more effective for tracking component failures and tasking of the technician assigned.

not easy to use a lot of things cannot be done or do not work in same way as previous versions

Does not integrate with tablets as well as we were assured it would, still slow and sometimes have to restart in order to see anything that was done recently. Works but .... still a lot of features that we requested are not available or do not work as we would like.

Dale, As tough as it is to hear about these issues we sincerely appreciate you bringing them to our attention. Our goal is to give you a product that you love and your feedback helps us do that. We'll be in touch! -Nicholas B. Customer Marketing Manager

I cannot think of a single thing that your software does that I can't do with a simple spreadsheet.

Too many to list, and i know you won't do anything about them, so why waste time? I called your tech support 3 times and I knew more about the software and its issues than they did. For some reason our management is buying the next version of it when the last version has been a disaster.

Software look aesthetically pleasing and it is nice to be cloud based

Software support is horrendous and the software is very buggy.

Brad, As tough as this is to hear, we appreciate you bringing this to our attention. Our goal at ManagerPlus is to make all customers feel supported and there has clearly been a disconnect between where we strive to be and where you currently are. I've brought your concerns to the appropriate parties and we'll be in contact very soon to get these problems sorted out. Please don't hesitate to reach out to me personally with any questions. -Nicholas B. Customer Marketing Manager nbradshaw@iofficecorp.com

The software is easy to use, its easy to schedule, easy to create work orders, easy to track inventory, easy to keep track of all info about assets and parts all in one place.

I may have missed them but I feel like their should be options for customized drop down tabs. I would love if techs could start their own work order and select an asset and then select options from a customized tab about what applies to their work order. Its also difficult to track downtime. Techs are often on the floor and working on multiple things that are going down all in one day. They cant stop each time and create a work order for it. They should be able to open up a downtime form and select various assets through out the day adding in reasons and total time down that would then be tracked and separated by asset.

nothing, will not even update services after setting them up and perfoming them thru the w/o system.

they put a lot of bs graphs....to make it look like you're getting something. The system is a joke with the lack of support. They have a chat box which never understands your question, no live help!!

It was already established when I moved to this company.

The customer support is the worst I have ever worked with.

It's cloud based and it is easy to navigate the menus.

It loads slow and doesn't always load the correct windows or reports.

No pros were added to this review

No cons were added to this review

Cheap(ish)

Inability to sort numbered assets properly. (eg: 1, 11, 12, 2 instead of 1, 2, 11, 12) Once a top level asset is created, it cannot be placed as a sub-asset under another top level asset. We expanded to more than one facility and had no option to change the asset tree to reflect our company growth. Rather than completely re-write our database from scratch, we left it as is, and it is a bit of a mess now. It does not support nested assets. Search function works poorly. Searching for an asset with 'forklift' in the name returns 0 results, yet we have over 40 forklifts in the system. Unless you pay the big bucks for the enterprise edition, almost nothing in the UI is customizable.

The software has help us better manager our work while being able to keep our customers well informed. The software is very intuitive and the new Lighting well laid out and easy to look at.

Reports are difficult to create and or customize.

Steve, Thanks so much for your show of support by leaving us a review! We're glad to have you as a customer of ManagerPlus and look forward to our continued partnership.

ease of use ManagerPlus Knowledge Center is really helpful excellent customer support! 10/10 Traceability can go paperless

It would be nice to have the following features added to Lightning: Ability to link existing WOs to PO Ability to link Asset IDs to PO Certification Module added to the Lightning Platform instead of having to go to Classic Customizable WO Note Types as you did in Classic Option to hide some fields so you can customize what appears on the printed WO; example: if there are no "Parts" added to the WO Option to "Copy Asset" in Lightning

Thank you for the review, Zuneera! I will pass the kind words on to our team. Nicholas B. Customer Marketing Manager

Ability to track work orders cost and mechanic efficiencies

customer support is not there only been contacted twice and was only when renewal was up and i questioned the support provided for the price increase.

Nothing really.

Expensive software not to have any tech support

[SENSITIVE CONTENT] is a fantastic account manager. She has always been available and determined to help us solve problems and answer any questions.

Inventory management is not as user friendly, accessible, or well rounded as we were hoping for. That being said, we still have a lot of implementation to do.

cost for what we were needing, the preventative maintenance schedules

integration, customer support, have to use classic vs lighting for certain reports options etc ease of use. was told fuel import would flow alot better than it does

The update makes it much easier to input the information I need to submit a ticket to my IT or maintenance teams

The functionality of this program seems lacking from my perspective. I am not on a team that uses this often, however I have to use it to communicate to those teams. I feel that it is a lot of work with very little communication regarding the follow up from those teams.