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MasterControl Quality Excellence vs Q-Pulse Comparison

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Overview

Category Leaders

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards.

Q-Pulse is a quality, safety, and risk management system offering tools for audit management, document control incident management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

95

5

4

3

2

1

52

36

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

52

5

4

3

2

1

25

20

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
The best part is the ease of integration for the different modules and the easy workflow plan.

Pros

Very good with lots of capability to be explored. Very good on the subject of innovation and ideas for clients.
Support is excellent and the system is user friendly.I expect a Hugh cost savings on resource and a massive impact to help us drive continuous improvement across the site.
We have been using EQMS for a year now and have found it to be an excellent time saver and great value for money.

Cons

Because of this struggle I have been creating reports in Power BI.
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.

Cons

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file.
Poor integration between modules. To link issues with suppliers may be slow.
The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features92
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • IT Risk Management
  • Incident Management
  • Internal Controls Management
  • Inventory Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Nonconformance Tracking
  • OSHA Compliance
  • Offline Access
  • Operational Risk Management
  • Order Management
  • Periodic Review
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management
  • Total features48
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • IT Risk Management
  • Incident Management
  • Internal Controls Management
  • Inventory Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Nonconformance Tracking
  • OSHA Compliance
  • Offline Access
  • Operational Risk Management
  • Order Management
  • Periodic Review
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management

Integrations

  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

Excellent customer engagement

Reviewed 5 years ago

A customer centric quality management connection

Pros

Advanced risk management, simple, visual and proven effective. Tiered management structures also provide a distinct advantage

Cons

Where is the preconfigured truly out of the box, simple set up for organizations who really just want to get going

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

High Quality QMS

Reviewed 5 years ago

EQMS supports our ISO9001 quality management processes, saves us time, and eases our communication with remote teams.

Pros

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

Cons

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Vendor response

Thank you Rob

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Q-Pulse logo

Q-Pulse

EQMS Software - All modules

Reviewed 3 years ago

EQMS has improved our efficiency when completing most Quality based process, improved our data collection and analysis options.

Pros

Visual looks and add on modular structure

Cons

Some difficulties adjusting software, some more functionality would really improve software

Vendor response

Hi Craig, We're super grateful for you taking the time to leave us a review. We're delighted to hear you enjoy the EQMS interface and the modules. It's great EQMS has improved efficiency, improved data collection and analysis options. Your account manager is going to be in contact with you about any difficulties you are experiencing in configuring the software to meet your process requirements....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Q-Pulse logo

Q-Pulse

EQMS offer great support from beginning to end of implementation

Reviewed 5 years ago

Saving time on the admin side of quality management, freeing up more time to carry out value adding activities and improvement projects.

Pros

The functionality it offers and the option to add more modules as time goes on and our confidence with the system improves.

Cons

Its can be quite difficult to setup and time consuming but support is there if needed. Once setup then the system takes little time to get around and operate.

Vendor response

Hi Adam, Thank you for reviewing Qualsys. We're delighted to hear you are happy with the set up and the functionality of EQMS. We're looking forward to working with you over the next few months to make sure your roll out is a huge success!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

EQMS System that does exactly what we want it do

Reviewed 3 years ago

The overall experience with EQMS has been exceptional. We as a company moved from a paper based Quality System to EQMS and straight away seen the benefits. The admin burden has declined and we have gained better control and visibility of our Quality System. This also enables us to focus on future projects knowing that we have a strong backbone in the form of EQMS.

Pros

The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Cons

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Vendor response

Wow, thanks for the glowing review Sajeevan! There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system. Thanks again for recommending Qualsys! Emily & team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

Great EQMS for our business

Reviewed 3 years ago

Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management.

Pros

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Cons

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Vendor response

Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Q-Pulse logo

Q-Pulse

Over 10 years as a customer and going strong

Reviewed 6 years ago

EQMS is essential to our quality management system. The overlays provide substantial document control, the user interface is excellent and without it we would be lost. Excellent admin functions and reports too.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Chris!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Q-Pulse logo

Q-Pulse

Saturnus (EQMS) review

Reviewed 3 years ago

We are managing our customer complants much more efficiently. Both in correcting the issues and keeping our customers happy, whilst also implementing effective auditable preventative actions.

Pros

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Cons

The on screen apperance is a little dated and the apps are a bit clunky.

Vendor response

Wow thanks so much for the review Tom. We're updating the interface and our existing customers will be among the first to see it all! All the best Emily

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

Excellent Customer Support

Reviewed 3 years ago

Our main objective was to improve version control and have one source of truth for our GDP documentation. EQMS has not only solved this, but has given us the opportunity to improve our whole management of quality within the business. Users have found the system easy to navigate and there is no doubt where to go for a Certificate, SOP etc.

Pros

That you can navigate around it very quickly once you are comfortable with the set up.

Cons

Just some very basics like buttons being called one thing but the action is well known as being called something else.

Vendor response

Thank you for sharing this lovely review Jo! We're super happy EQMS has exceeded your Good Documentation Practice expectations and helped you to upgrade your whole management system. Thank you also for your feedback about signposting buttons. We're getting your account manager to get in touch with you so we can learn a bit more about any specific buttons, but if you do think of anything else in the future we would love any improvement feedback or ideas: usability@qualsys.co.uk. On another note, did you know we publish regular articles on our blog about using our software for GDP: quality.eqms.co.uk/blog.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Q-Pulse logo

Q-Pulse

Review of Qualsys EQMS

Reviewed 2 years ago

The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries.

Pros

Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

Cons

One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Q-Pulse logo

Q-Pulse

Qualsys EQMS delivers the Expectation

Reviewed 3 years ago

As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society.

Pros

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation....

Cons

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Vendor response

This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS.