MasterControl Quality Excellence vs Ideagen Quality Management Comparison

Interconnected quality systems for full QMS management

The time needed to implement new modules

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Good product, helps our company to have a good quality management system

It’s on the more expensive side and almost everything is an upgrade.

It is great to have a one stop shop for all my quality needs- Complain Management, Change Control, Quality Events and more can easily be integrated together.

Overall I am quite happy with the system, but there are minor convenience features that would be beneficial. MasterControl is extremely responsive and proactive when it comes to adding improvements, however

MC is very useful for document management and deploying trainings. Very easy to document quality events.

Timeout while you are working on the form or reports and loosing your work.

Quality events, document management or training. You find a solution for each in just one system.

Cuncurrent license model will no longer be available.

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

The ability for tracking is great. We are able to link different types of forms together as needed.

Currently, the configuration and building of quality workflows is difficult to change. That is being changed soon with the release of AQEM though!

The software as an end-user especially the basic viewer is so easy to use and implement. MasterControl is the Lamborghini of Quality Managements Systems. I've used several of them and this is the only one that has everything you need to implement a fully digital software and meet all of CFR 11 requirements.

The implementation for the majority of the modules is long, this may be due to Covid 19.

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Ease of use and integration with products.

Out of the box solutions may be hard for end users to adopt.

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

Doc Management, Training and some aspects of Process module.

Majority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.

The document control portion of MasterControl Quality Excellence is a large portion of my daily work and has made this process easy and convenient for management on my end as well as users in our remote locations around the world.

Increasing automation and decreasing repetitive button clicking processes would improve the overall user experience.

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

This has been imperative for document control and retention. Allows ease of use, compliance and availability for inspections from our regulatory agencies.

Currently I am very pleased with MC Quality Excellence!

Integration was easy and well executed.Everything is there you need.Support is excellent.

Reporting should be easier. Field information and tab memorization should not be required to pull data.

Applicable throughout our company. Easy to develop forms as work-flows.

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other. Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.

Bugs fix, Some times no workaround, just to toss around.

Easy to use for end users and admins I like easy configuration of system and the flexibility

Reporting is a little bit difficult, overview on quality tasks is difficult

The seamless integration between process forms and the ability to link quality events, documents etc. This provides excellent ways of managing your quality processes

Currently we are using FBS forms, and although they are built on best practice, it does not fully match our process. The forms are not flexible enough to adopt to our process. Needs a lot of procedural controls instead of being able to provide the user with system support.

Quality document control and production record control

To connect to lab sample inventory contr

Future applications will be great for quality

Not all new items are available for federal version

We are able to manage documents and training again as this was not workable on paper anymore.

Some reporting functions are still not that easy to use (for example tracking pending tasks)

Advanced risk management, simple, visual and proven effective. Tiered management structures also provide a distinct advantage

Where is the preconfigured truly out of the box, simple set up for organizations who really just want to get going

On the IT side, setup and maintenance have been easy and smooth. On the user side things are also pretty smooth, and easy to use.

Document collaboration isn't a direct part of Ideagen Quality Management.

Availability of different quality modules.

Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record.

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Lack of Dashboard in the desktop version. Creating new forms in occurances module in desktop version not usable - Yet to be fixed. Support team needs to be trained better to answer and troubleshoot end user queries.

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Thank you Rob

Visual looks and add on modular structure

Some difficulties adjusting software, some more functionality would really improve software

Hi Craig, We're super grateful for you taking the time to leave us a review. We're delighted to hear you enjoy the EQMS interface and the modules. It's great EQMS has improved efficiency, improved data collection and analysis options. Your account manager is going to be in contact with you about any difficulties you are experiencing in configuring the software to meet your process requirements....

Read more

Everything that is needed in a Quality Documentation system! Easy to use and the best customer service.

Getting used to the new license structure when we changed to the cloud.

Since the implementation of Qualtrax software, my workload has decreased as well as mistakes.

We have used most of the features and have not found anything I don't like. Some of the items require some learning before use.

The functionality it offers and the option to add more modules as time goes on and our confidence with the system improves.

Its can be quite difficult to setup and time consuming but support is there if needed. Once setup then the system takes little time to get around and operate.

Hi Adam, Thank you for reviewing Qualsys. We're delighted to hear you are happy with the set up and the functionality of EQMS. We're looking forward to working with you over the next few months to make sure your roll out is a huge success!

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows. Also Collaboration is critical in quality control....

Read more

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

I really like how intuitive and user-friendly the platform is. It made managing quality processes and compliance tasks much simpler. The customizable features also stood out to me – I could tailor the system to match the specific needs of my organization. Overall, it helped us streamline our quality control efforts effectively.

One thing I didn't particularly enjoy about Ideagen Quality Management was the learning curve when first getting started. While the platform is user-friendly, there was still some initial adjustment needed to fully grasp all the features and customization options. However, once I got the hang of it, the benefits definitely outweighed this minor inconvenience.