Maxpanda CMMS Features

Functionality and Ease of use. It is simple, user friendly, and basic.

Software updates and compatibility. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, we use both of these phones company wide and every time an update is sent out, it ceases to function with our phones. Right now, the app will open but when a work order is selected the app remains on a loading screen. I've personally sat for over 45 minutes waiting for it to load and it never did. Also, the customer service/tech support has to give better answers than "its probably your phone", a suggestion or actually trying to troubleshoot the issue would be better than passing the blame.

I like that it is cloud based, we didn't have to download anything. It is reasonably priced and it allows us track a vehicle or buildings repair history.

I don't have any real complaints, I have to pay attention to follow the updates, I don't thing we use all of the features so there is probably a lot of stuff I don't know, are there recorded user webinars?

The ability to input data and reduce paperwork but the amount of time wasted in moving between various screens is unreal , if there was a screen for just staff with all the work order numbers you could input at the end of the day each workorder’s time spent without going back and forth thru each screen to access the staff screen for that work order , this would save a ton of time and money plus frustration.

Explained above! How it could be more effective

Max Panda can do handle many (most) maintenance management actions we can imagine. We do not use many of the features just because not needed here

Refresh time when the work order list is being refreshed can be 5 or 6 seconds. That seems like an issue that could be addressed

MaxPanda offers a good feature set for the price tag. The collected data is comprehensive and easy to export.

The mobile app could use some attention. It would be better if it adhered to modern design standards.

It makes life for our maintenance team a lot easier. The ease of updating tickets is its real strength.

We tried to stretch this into an IT ticketing system as well, though it failed, we understand that we were trying to make it do something it wasn't designed for.

The field staff can add or start work orders very quickly

The report system is inadequate for management to capture needed data to make ongoing decisions

Mobile accessibility is good, web interface, phone interface. Email notifications and reminders of open tickets

does not integrate with email. You cannot have conversations on email as they are not recorded. Inaccurate support duration time measurements. You cannot measure support time from a time of opening and closing of a ticket as that is not real life. Real life support is executed without a ticket. Then a ticket is opened and worked on and closed all within seconds.

Maxpanda utilizes it's own SMPT servers off Amazon. For example replying to a work order through the email will update comments and/or notes. That's pretty cool. Our app is designed to ellimiate the use of multi software systems, hopefully you understand. But hey! Guess what! We're integrating with Office 360 in the new year so your hopes and dreams will come true :)

Maxpanda's ease of use is tremendous. Anyone from our Maintenance team, to our Production Manager, to our Admin, to our Store Managers are able to quickly navigate the app or online to get their part of Maintenance management completed. I truly appreciate the consistent updates to the software, seems like they are making upgrades and improvements every other day!

One thing that could be improved is the overall format of Maxpanda is set up to be a typical large company, multiple buildings, etc. It would be great if it was able to flex the format based on the industry. For instance, we are 20+ restaurant company and it isn't very intuitive to set up initially.

value/$

I really do not like the Work Order Summary at the top of the Work Order List. It takes up a 10th of the screen and adds no value to me. I see no way to turn it off, that should be an option. Also in the Work Order List, if you open a work order to view or edit and return to the list it returns to the top each time. That causes a lot of time scrolling back down to where you where. It should return to where you were on the list, which would make it much faster when reviewing work orders.

It's great because it is mobile and it works on all my tablets and phones! You make changes on the fly. It even works while you're on the phone to a customer. Scheduling is awesome! It emails your work load for that day. It tells you when overdue work orders are not done..the customer can send and set up repairs to you as well. They keep you up dated on news and updates they do month to month.

The pictures could be easier to up load. In some parts of the software its slow running. And it some times makes two works.

It connect jobs logged in the ground to reach the head office immediately. It give clear understanding what has to be done and allocate the job to the specific place and person requested the job. Facility management to trace jobs easily Evaluate cost of the jobs Keep a good record of jobs submitted and outstanding jobs Give you a picture of your main problems and jobs that are most submitted. you can easily pick up the major problem to be done.

Most of the features works perfectly only sometimes a picture with high mega pixel refuse to upload or upload picture till 99% and stuck. Once you re submit automatically it duplicate your job.

Work order and preventive maintenance management are great!

No complaints really. If I could remove fields in the work order creation page, it could look a little more simple.

Hi Curt, visit this link to reduce the input fields in all work order creations - https://app.maxpanda.com/Company/CustomizeLabel

On line all the time. Constant development so I have an experience of being listened to. Filter buttons make it easy to drill down when looking for job information

No ability to sort or filter by job creation date. Using the app on android, when creating a new work order, if I hit the "back" key, it takes me right out of the work order I was creating and I have to start over from the beginning

Great feedback, the new version of GoMAX Mobile CMMS Assistant will have that feature your looking for :)

Easy to Use and support always available when needed from real people and not an automated system

unable to approve PO from the app but I have discussed with Maxpanda Management and I am advised they are working on this important feature for my business

the quick response from the support team when an issue is at hand with the software. Easy access to information input of all work orders.

The only thing I do not enjoy about the software is the sometimes it freezes when it is needed the most.

Easy of moving through the modules and reporting. All users feel comfortable using software everyday and it has improved machine up time by having consistent follow up.

Some reports are not needed for my operation. some of the module setups are a little confusing and could be made a little easier to setup for a less than savvy computer user.

MaxPanda has improved lot over the last two years. I really appreciate that they continually make updates and are quickly responsive to request for help. When we first starting using the Android version, entering new work orders was really glitchy - particularly when scanning the QR code. The information started as pre-filled but then deleted and had to be re-entered. And the field name bars were too short and we couldn't read the full descriptions so I was not possible to know which pre-filled entries to select. I hadn't used it for a new WO in a long time, but I did earlier this week and all the old problems were gone and it was actually super smooth and quick.

Last week tried to upload pic attachments to an asset from my Samsung S10. I had renamed the pics on my phone, but the attachments saved with some other file name showing a date/time. When I did the same process through Chrome on my laptop, the renamed files saved with the correct new names. MaxPanda doesn't seem to handle PM's based on hours very well. Ie, if a machine needs service every 500 running...

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Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact max@maxpanda.com directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.

Not a fan of this product. Will not be using it now or in future. Towards the end of trying to use it I believe it was down more than it was not.

Crashes when you need it most. Can not delete vendors that are no longer being used. Random FORMER employees gained access and kept putting in work orders with nonsense text. Once using the script from war and peace. Not sure if it was a virus or someone was doing on purpose but didn't want to chance it. Canceled it and still getting work orders via email from people that forget and use it to put in work order. Not happy with this product at all.

ease of a new hire to figure out how to request a work order.

1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system 2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened. 3-tutorials suck,...

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Implementing Maxpanda into our Tourism Business as a site and asset management tool has created countless efficiency gains across all areas of the business. The software provides the perfect balance between being simple enough to be user friendly, whilst providing the more complex functions to meet specific needs. I researched many of the other cloud CMMS solutions available and am extremely happy with the outcome. Before signing up I was concerned about access to customer support however all contact between Maxpanda and our administrator has been of the highest standard for any subscription based cloud service I have used. I highly recommend Maxpanda as a solution.

We are yet to come across an issue with maxpanda that their support team have not been quick to resolve. If there was any area for improvement it would be in their online library of tutorials to provide access to a more in depth explanation of the full suite of functions.

Thank you very much Mitch for the wonderful review. As you know our software updates surpass our tech writers in documenting new features. Ensure you and your team are registered for the tech newsletter which provides biweekly update notifications on all things Maxpanda CMMS. We are also revamping our blog to support this initiative. https://www.maxpanda.com/blog/apps-updated Thanks again, Maxwell Davidson Support Analyst app.maxpanda.com

Nothing good tosay about this software at all

It is always slow, always kicking you out in the middle of doing work thus wasting valuable time, updates are never meant to improve things for users, always have to adjust the filters because it never goes back to the one that you are working on when you refresh the page, we are never told that there are issues - it would be nice that instead of getting the updates emails which doesn't help at all; that we get notices when it is down

Hi Wendy, Maxpanda has seen an explosion in new customers during Covid. Seems many companies are now scrambling to go from PAPER BASED to DIGTIAL. This massive intake of new customer caught us off guard and we have now implemented larger AWS instances in Canada to handle the increase demand. If you ever have concerns please email me directly at max@maxpanda.com to express any concerns.

1. Easy to navigate. 2. Easy to teach to others. 3. Extremely affordable. 4. Quick and personable tech support. 5. Companies willingness to listed to end users needs and add features based on those needs. 6. The web based app is generally reliable and free of major bugs.

1. Inadequate beta testing before new features are released that sometimes lead to other bugs in the app. 2. Slow performance on the mobile app, sometimes leading to inability to use it. 3. Removal of features or functions without first notifying end users. 4. Needs more advanced reporting and accounting features. To be fair, Maxpanda is actively working on these areas and should implement them this year. 5. Some parts of its inventory processes are convoluted. However, Maxpanda is actively working with us to improve the process and add critical time saving features that simplify it while also adding accountability. Note: This review should be treated as an ongoing/continual review of the product.