MEX Features List

MEX Reviews

MEX

Computerized maintenance management system

4.44/5 (31 reviews)
505

MEX Feature Summary

  • Asset register
  • Custom fields
  • Preventative maintenance scheduling
  • Work order creation
  • Periodic work orders
  • Time-based & usage-based frequency schedules
  • Work history tracking
  • Control files
  • Custom rules
  • Equipment readings
  • Reporting & analytics
  • Predefined & custom reports
  • Timesheets
  • Electronic timecards
  • Spare part tracking
  • Purchasing
  • Requisitions
  • Parts catalogue
  • Job tracking
  • Planning calendar
  • Inventory Management
  • Request Management

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Custom Fields (142 other apps)
Customizable Reporting (198 other apps)
Data Import/Export (196 other apps)
Document Storage (141 other apps)
Inventory Management (170 other apps)
Inventory Tracking (160 other apps)
Invoice Management (151 other apps)
Monitoring (159 other apps)
Multi-Location (132 other apps)
Real Time Data (161 other apps)
Real Time Reporting (135 other apps)
Reporting & Statistics (151 other apps)
Third Party Integration (170 other apps)
Workflow Management (163 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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MEX Feature Reviews

21 reviewers had the following to say about MEX's features:

Alan Carty

Not complex easy to use particularly at the end user trade environment

2017-10-04

Maintenance management and visibility Cost improvements Improved stores management.

Pros

Easy of use Customisation capacity Integration into other business systems seamless Support excellent not only software issue related but good training support.

Cons

System bugs to be address quicker A few system processes could be added, delivery notes, retail ability (Part sales) A lot of time spent correcting the Reports Improve import export ability

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Alan,

Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development.

Kind Regards,
The MEX team

Read more
Jay Jayabandu

The most cost effective maintenance software for a less complex business. Easy implementation and mobile and cloud base access makes the running cost more affordable.

2017-08-16

Best value for money Quick implementation Not recommended for very complex operations

Pros

Value for money Affordable maintenance cost Cloud Option Friendly and prompt customer support On site training

Cons

Difficulty in integrate with the corporate financial and inventory systems Not extremely helpful for field services Difficulty in customizing the reports and dashboards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Peter Gardner

MEX Review

2015-10-25

Pros

The product is very flexible with custom fields and dropdown lists,

Cons

Currently for most reports I simply export to excel and manipulate the data from there.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

6/10

Recommendations to others considering MEX

MEX is good at preventative maintenance and tracking machine history but not at reporting on it.

Source: Software Advice
Helpful?   Yes   No
Read more
Jack Burton

The Swiss Army Knife of CMMS

2017-03-15

Mex can do pretty much anything to do with preventative maintenance; Putting hours, parts, activities and more onto jobs, Automatically creating scheduled maintenance, Collating everything on a job to invoice out, Collecting readings, info and stats on machines, Reporting an absolutely anything, And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering MEX

Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Jack,

Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it.

Kind Regards,
The MEX Team

Read more
Terry Everard

Implimentation of Mex CMMS

2015-04-07

Pros

Mex is very user friendly and easy to work with.

Cons

There could be more system reports, but in saying that we can design our own reports for what we require.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering MEX

Do your homework and make sure you know exactly what features you will use. Ensure you are getting an effective system for your needs without paying too much.

Source: Software Advice
Helpful?   Yes   No
Read more
Tim Harrison

Mex Review

2017-01-23

This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MEX

Give it a go as it is well worth the cost for a maintenance management system

Source: Capterra
Helpful?   Yes   No

Response from MEX


Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

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Tom Carlo

easy to move around

2017-11-17

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Tom,

Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions.

Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas.

https://www.mex.com.au/Blog/Tag/tech-tips

We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX.

https://www.mex.com.au/Blog/Tag/maitland-explains

Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

Read more
Tim Harrison

Maintenance and Outage manager

2015-04-02

Pros

It is very easy to use and support from the Brisbane office is excellent.

Cons

Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering MEX

Take the time to set up the equipment list and equipment types and APL components correctly at the beginning and it is much easier to use than it is to play catch up.

Source: Software Advice
Helpful?   Yes   No
Read more
Liam Connole

Easy to Manage Asset Maintenance

2015-10-29

Pros

The products easy of use and also the mobile data entry interface.

Cons

Found it quite costly to upload data on a staged rollout.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10

Recommendations to others considering MEX

Give the trial a full go. you will find that the software really can do what you want. it can also be customisable to a degree aswell so don't feel that you are locked in to only what is presented.

Source: Software Advice
Helpful?   Yes   No
Read more
Joshua Jermyn

Structured Maintenance Made Easy

2017-01-31

Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Joshua,

Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything.

Kind Regards
MEX

Read more
ADAM REYNEKE

using the Mex System

2017-03-16

We have been using the Mex System for some time and it is real easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Adam,

Thanks very much for the short and sweet review, we¿re happy to hear that you find the MEX System simple to use and that its worked as a cost saving measure.

Kind Regards
The MEX Team

Read more
raghu kalvacherla

MEX Review

2015-12-16

Pros

Ease of access and does the job as promised. Vendor : Excellent technical support .

Cons

Roll back facility for data issues

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering MEX

Access if this product is been used to its maximum limits and all functionalities are exposed.

Source: Software Advice
Helpful?   Yes   No
Read more
Quentin Lewis

All experiences have been v positive from initial sales, installation technical and product support

2017-07-13

Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons

Listings can only be sorted on a single column, also in listing locating row after viewing data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Quentin,

Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process.

Thanks for your feedback regarding sort functionality i have passed this onto our development team.

If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

Read more
Harvey Higgins

Casella Mex Casella

2017-01-23

The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering MEX

The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)

Source: Capterra
Helpful?   Yes   No

Response from MEX


Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Read more
David Blackie

Masonic Care MEX Review

2017-01-27

We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages.

Pros

The ease of use when set up,

Cons

Very clunky set up, information drops off the system with any apparent reason.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.

Read more
Brent Mowbray

Mex and Landcare Research

2015-12-16

Pros

Ease of use , good support and regular newsletters. It is very straightforward to use and there are regular training courses available. New assets are simple to add

Cons

Being a Kiwi would prefer if it was a NZ developed product The way MEX automatically saves changes without prompting takes some getting used to.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering MEX

Take your time and follow the instruction to get the best out of it, once understood very good to use

Source: Software Advice
Helpful?   Yes   No
Read more
Damien Drummond

Solid product with adaptive features

2017-01-23

With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Damien,

Thanks very much for taking the time to review MEX. We¿re glad to hear that you find MEX adaptive and you¿ve succeeded in implementing our software as an effective maintenance planning tool. If you need any support don¿t hesitate to contact our friendly support staff on +61 7 3392 4777.

Kind Regards.

Read more
Rob Wilson

Waste Industry Fleet.

2015-10-27

Pros

It is basically quiet simple and easy to navigate around.

Cons

The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order. And not being able to add on a supplier on the Fly within a purchase order for a catalogue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering MEX

Talk to a current user who has been using the system for a long period of time.

Source: Software Advice
Helpful?   Yes   No
Read more
Leah Danieli

Easy to use system. Great support and service

2017-02-07

MEX is a great program and very easy to use.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MEX

It would be great if you had the ability to add comments to inspections with the iOS app.

Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature.

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department.

Thanks again for the great review Leah.

Kind Regards
The MEX Team.

Read more
Liam Eaton

Best value for money available

2016-02-24

I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Liam,

Thanks very much for taking the time the time to review MEX Maintenance Software. We couldn¿t be happier to hear that you¿ve been a satisfied customer of MEX for so many years.

Kind Regards,
The MEX Team

Read more
Murray Holland

Invaluable manitenance management tool

2015-04-20

Pros

MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.

Cons

I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering MEX

Consider the time you spend on maintenance and use a tool like MEX to be proactive about it. You want your maintenance software to fit into your business and assist you everyday to make things easier to manage your facility and that is what MEX does.

Source: Software Advice
Helpful?   Yes   No
Read more