MEX Features

MEX

Computerized maintenance management system (CMMS)

4.34/5 (50 reviews)

MEX Feature Summary

  • Asset register
  • Custom fields
  • Preventative maintenance scheduling
  • Work order creation
  • Periodic work orders
  • Time-based & usage-based frequency schedules
  • Work history tracking
  • Control files
  • Custom rules
  • Equipment readings
  • Reporting & analytics
  • Predefined & custom reports
  • Timesheets
  • Electronic timecards
  • Spare part tracking
  • Purchasing
  • Requisitions
  • Parts catalogue
  • Job tracking
  • Planning calendar
  • Inventory Management
  • Request Management

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Auditing (313 other apps)
Automatic Notifications (429 other apps)
Compliance Management (289 other apps)
Custom Fields (230 other apps)
Customizable Reporting (340 other apps)
Data Import/Export (315 other apps)
Document Storage (254 other apps)
Inventory Management (309 other apps)
Inventory Tracking (262 other apps)
Invoice Management (235 other apps)
Monitoring (237 other apps)
Real Time Data (286 other apps)
Real Time Reporting (240 other apps)
Reporting & Statistics (371 other apps)
Third Party Integration (305 other apps)
Workflow Management (313 other apps)

Competitor Feature Comparison

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MEX Feature Reviews

25 reviewers had the following to say about MEX's features:

Alan Carty

Not complex easy to use particularly at the end user trade environment

2017-10-04

Maintenance management and visibility Cost improvements Improved stores management.

Pros

Easy of use Customisation capacity Integration into other business systems seamless Support excellent not only software issue related but good training support.

Cons

System bugs to be address quicker A few system processes could be added, delivery notes, retail ability (Part sales) A lot of time spent correcting the Reports Improve import export ability

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Alan,

Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development.

Kind Regards,
The MEX team

Read more
Denys Barry

FleetMex Transport

2019-03-05

FleetMex helps track all our fleet asset location, maintenance cost, takes care of the maintenance and inventory requirements, service projections, outstanding works and fleet reporting.

Pros

Simple to setup, easy to navigate around, SQL Data based,

Cons

Not being able to add major components to Assets and track warranty for them separately with out using Asset Childs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Denys,
Thank you for sharing your feedback, both positive and constructive. We are stoked to hear that you find MEX easy to use and simple to setup where we pride ourselves on being user friendly & continually strive to make maintenance simple. Your suggestions about warranty tracking and a tyre module have been passed onto our development team.

Kind Regards,
The MEX Team

Read more
Stephen Gaffey

Mex Review 28/02/2019

2019-02-28

MEX is a good asset and maintenance management tool. if it's programmed and used correctly.

Pros

Well designed and easy to use once you've received the training

Cons

This had had a significant impact on the users at the time. the 250 reports that are provided with the initial set up are really a waste. you need to generate 3 reports to get the information you need and some of them don't even work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Stephen,

Thanks for sharing your feedback and taking the time to bring this to our attention. We are sorry to hear that you have been experiencing some issues with the usability & reports. Your suggestions and comments have been passed onto our Support Team so this can be looked into further. We will be in touch so that we can resolve any issues as quickly as possible.

Read more
Jack Burton

The Swiss Army Knife of CMMS

2017-03-15

Mex can do pretty much anything to do with preventative maintenance; Putting hours, parts, activities and more onto jobs, Automatically creating scheduled maintenance, Collating everything on a job to invoice out, Collecting readings, info and stats on machines, Reporting an absolutely anything, And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering MEX

Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Jack,

Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it.

Kind Regards,
The MEX Team

Read more
Brad Carlson

Mex adaptability

2019-03-05

We not only have used Mex to record work completed, we have started to and will continue to develop reliability and analysis of equipment and product production to identify where the company can improve.

Pros

Reporting and data entry design can be customized to easily get the information required without much preparation.

Cons

Would like to be able to use Minor Job Codes in reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Brad,
Thank you very much for such a great review! We work hard to meet requirements like yours, and we are really pleased to hear that MEX has been adapatable to your needs. We hope your experience continues to run smoothly. Thanks again for sharing your feedback!

Read more
Viniana Satakala

Software enables me to work efficiently and effectively.

2019-08-23

Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now.

Pros

It is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors.

Cons

I personally feel that the MEX Version 15 is improved from Mex Version 11.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Viniana,
Thanks so much for the glowing review. It sounds like you are getting a lot out of the MEX system, which is really great to hear! The main goal of MEX is to provide an easy to use system to enable our customers to manage their maintenance efficiently and effectively. We are really pleased to hear that we have reached this goal with you. Thank you again for providing your feedback, it is greatly appreciated.

Read more
Peter Nozworthy

MEX Review

2019-04-02

Assigning and documenting a Preventative Maintenance Programme that is audit friendly has changed us fundamentally.

Pros

Very well designed and captures all of the functionality we require to validate our Preventative Maintenance Program.

Cons

So comprehensive. You absolutely need an appropriate level of training to use it properly. You can't wing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Peter,

Thanks very much for giving us such a positive review! We are stoked to hear that you think the system is well designed and that MEX has helped improved your Preventative Maintenance Programme. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns.

Read more
Tom Carlo

easy to move around

2017-11-17

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Tom,

Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions.

Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas.

https://www.mex.com.au/Blog/Tag/tech-tips

We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX.

https://www.mex.com.au/Blog/Tag/maitland-explains

Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

Read more
Tim Harrison

Mex Review

2017-01-23

This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MEX

Give it a go as it is well worth the cost for a maintenance management system

Source: Capterra
Helpful?   Yes   No

Response from MEX


Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

Read more
Reuben McCartney

Good but...

2019-03-05

The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately) We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's) However, when good information is input consistently, fairly consistent results are output.

Pros

Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible. Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Cons

Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

Read more
John Forbes

MEX = KISS Value for money.

2019-06-02

This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.

Pros

Easy to customize the interface with no programming skills.

Cons

Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from MEX


Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Read more
Bobby Kumar

This software can be adopted and used easily.

2019-03-19

Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done.

Pros

This software can be customised to own needs

Cons

All parts of the this programme isd much liked but history data can be altered which i think should not be possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Bobby,

Wow, thank you for your glowing review! We really appreciate your support and love to hear that MEX has been a huge benefit to your company. Your point on the changes to history data has been passed onto our Development Team. Thanks again for your high recommendation of MEX, we have really enjoyed working with you.

Read more
Darryl Markwell

MEX user for 5 years

2019-06-11

MEX is reasonably easy to use and reliable.

Pros

Easy to export data and support is very helpful

Cons

Inputting data can be slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Daryl,
Thank you very much for the review, we're stoked to hear that you have found the system easy to use and reliable over the last 5 years. In regards to the speed issues with inputting data, one of our support team members will be in touch shortly to investigate further. Thanks again for taking the time to review MEX.

Read more
John Tait

MEX Review

2019-03-07

We have implemented a national structure for Asset Management and are using MEX as the tool for this system across a large number of sites Australia wide that have varying processes.

Pros

Ease of use, Function ability, ease of data capture and quick recall.

Cons

Some bugs have presented - However MEX has always supported us and provided the fix. The I ability to group parts in stores catalogue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hey John,

We are incredibly grateful that you took the time out to leave us such a nice review! It is so good to hear that you have had an smooth experience with the system and our team have always enjoyed helping you out. Thanks again for being a MEX advocate, we really appreciate it!

Read more
Joshua Jermyn

Structured Maintenance Made Easy

2017-01-31

Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Joshua,

Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything.

Kind Regards
MEX

Read more
philip mcardle

MEX Maintenance Review

2019-03-13

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Read more
Jasmin Chester

Review for MEX

2019-03-05

So far it is a very accessible and easy program to use, it covers a wide range of functions

Pros

Its ability to 'make it your own', reasonably easy to use.

Cons

Include a Payroll module or function that could the give ability to easily export a 'Payroll Report' with the listed trades/employees and their hours for the week (as per time sheet) and the referenced work order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Jasmin,
Thanks so much for taking the time to review our software. We are always looking for ways to streamline the user experience, so thanks for your comments on the God Mode feature, Timesheets and a Chat Tool. These suggestions have been passed onto our development team so we can further enhance your experience with MEX. Thank you again for sharing your feedback, we love hearing when our customers make MEX their own!

Kind Regards,
The MEX Team

Read more
Martin Utschig

An awesome easy to use maintenance system

2019-06-25

very good

Pros

Easy to implement, and learn.

Cons

No long term asset management functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Martin,

Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it!

Kind Regards,
The MEX Team

Read more
ADAM REYNEKE

using the Mex System

2017-03-16

We have been using the Mex System for some time and it is real easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Adam,

Thanks very much for the short and sweet review, we¿re happy to hear that you find the MEX System simple to use and that its worked as a cost saving measure.

Kind Regards
The MEX Team

Read more
Shaun mills

Mex

2019-02-28

We are using mex to create a work history in the event of an audit. It has also made our end of month process a lot simpler and faster

Pros

Easy to use and navigate.

Cons

I have no negative comments to make regarding mex software

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Shaun,

Thanks so much for the glowing review, we are so pleased to hear about your positive MEX experience. It is great to hear that you find MEX easy to use and we love that MEX has made your job a lot simpler and faster.

Kind Regards,
The MEX Team

Read more
Adrian D'Amore

MEX Review - NTG

2019-03-19

Easy to use with great versatility and level of detail.

Pros

Versatility and customization. Level of available detail.

Cons

Appears to be less customizable features in MEX 15 compared to MEX 12 (otherwise some features may not be available).

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Adrian,

It is awesome to hear about your positive MEX experience. Versatility and customisation is definitely is a priority for us, so it is great to hear that these features have benefited you. Regarding your comment about speed issues, our Support Team will contact you to look into this further.

Read more
Jose Rodriguez

Just starting to implement MEX into our Company

2019-04-03

We are interfacing MEX with our ERP.

Pros

Simple powerful tool capable of being in house administered and maintained

Cons

Need to finish project implementation and more testing to confirm it is a robust software capable of interfacing with ERP

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Jose,

Thank you for leaving us a review, we really appreciate your feedback. It is great to hear from a new customer that the system has been easy to set up as that is one of our main goals. We are so pleased that MEX covers all your needs and look forward to working with you further.

Read more
Tau Thomas Doriga

MY MEX Update

2019-11-19

My overall experience with MEX so far is that it is becoming interesting and exiting doing data entries and testing.

Pros

Data Entry - I am currently updating Data on the MEX Excel template.

Cons

I have not used the system live yet but through experience with other softwares, I did not think I can fill this box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Tau,
Wow - Thank you for leaving such a great review of MEX. We are super pleased to hear that you are enjoying setting up the system and find the data entry part so exciting. Thanks again for your kind words we really appreciate it!

Read more
Quentin Lewis

All experiences have been v positive from initial sales, installation technical and product support

2017-07-13

Good quality job data for financial and parts usage analysis to assist with optimisation.

Pros

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons

Listings can only be sorted on a single column, also in listing locating row after viewing data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Quentin,

Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process.

Thanks for your feedback regarding sort functionality i have passed this onto our development team.

If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

Read more
Paul Martin

MEX at Golden Bay Cement

2019-10-16

Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with.

Pros

This makes learning the product easy, and training is accomplished with minimum fuss.

Cons

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from MEX


Hi Paul,
Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Read more