mHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

mHelpDesk Reviews

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.43/5 (438 reviews)
7,110     1,817

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
www.mhelpdesk.com

mHelpDesk Reviews (438)

Latest reviews

 mHelpdesk seems very immature

We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and ...

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Reviewed 20th of March by Roger Fritz

 

 Ease of Use

I was looking for a lower cost tool to help me in my landscape business for preparing estimates and keeping customers organized. Mhelpdesk does just that. As a web-based application, you can take it with you where ever you go.

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Reviewed 24th of February by Ryan Panarese

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mHelpDesk Category Leaders

Reviews
Integrations
Mobile
Media
Security

#5 in Field Service Management (FSM)

View full ranking
74
16
13
15
16
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

mHelpDesk Screenshots (7)

mHelpDesk screenshot: mHelpDesk ReportsmHelpDesk screenshot: mHelpDesk Service ItemsmHelpDesk screenshot: mHelpDesk InvoicesmHelpDesk screenshot: mHelpDesk EstimatesmHelpDesk screenshot: mHelpDesk MenumHelpDesk screenshot: mHelpDesk DashboardmHelpDesk screenshot: mHelpDesk Work Orders

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Canada, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

mHelpDesk Pricing

Starting from: $39.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Competitors Pricing

WorkflowMax

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Kickserv

Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ServiceTitan

Pricing model: Subscription

Users who visited mHelpDesk also visited

Key Features of mHelpDesk

  • Scheduling
  • Mapping Feature
  • Job Tracking
  • Customized Reporting
  • Billing
  • Professional Custom Quotes/Invoices
  • Invoicing
  • Customer List Importing
  • Quote Management
  • Secure Data Storage
  • Electronic Payments
  • World Class Customer Support
  • Quickbooks Integration
  • Powerful Search Tool
  • Mobile Phone Access
  • File Attachments
  • CRM
  • Website Integration
  • Backed By IAC (NASDAQ: IACI)
  • Signature Management
  • Customer Database
  • Custom Online Database

Benefits

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Alternatives to mHelpDesk

GetApp Analysis

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.

What is mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.

Main Features

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company's website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent's mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent's mobile device GPS sensors and Mhelpdesk's abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.

Integrations

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers' online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.

Pricing

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.

Bottom Line

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Videos

Roger Fritz

mHelpdesk seems very immature

20/03/2017

We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."

Pros

Easy to set up and start to "try" to use.

Cons

Far to simplistic for a business that handles a variety of service customers from wholesale to retail. Also, the customer service side seems less than competent. When the going got tough, they quit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

0/10

Recommendations to others considering mHelpDesk

We have dropped this product.

Source: Capterra
Helpful?   Yes   No
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Ryan  Panarese

Ease of Use

24/02/2017

I was looking for a lower cost tool to help me in my landscape business for preparing estimates and keeping customers organized. Mhelpdesk does just that. As a web-based application, you can take it with you where ever you go.

Pros

Pretty self-explanatory. The support folks are great to work with and you have many levels of knowledgeable staff that will help you along the way.

Cons

It does not have a budget tool attached to do job costing and see how you are doing financially with customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Heinz Brodesser

Good service software

23/02/2017

My service department really likes this app. It provides most of the information they need.

Pros

Lots of custom fields. Integrated with android maps makes finding a customer simple.

Cons

Difficult to generate custom reports. Customer will do this for you, but would be better to be able to generate one on the fly myself.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Ted LaFrance

Good software growing in capabilities

21/02/2017

A good product that needs to continue focusing on the needs of the users-- could be a super robust program and I think it is getting there.

Pros

Good for client info, scheduling, historical info at sites, etc.

Cons

Not a very good time tracking system-- we use Tsheets for that as it is more robust for PTO, Holidays, job reports, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bradley  Fry

Increased productivity

19/02/2017

This is great software. It has truly helped increase our productivity. It is easy to track jobs now and has decreased the time it takes to collect on a job significantly.

Pros

The customer service is fantastic. If we call or email them with a question they respond quickly. This software is customized to our needs and as our business evolves they are able to tweak the software to meet our ever changing needs. It is great for tracking leads, estimates, jobs, invoices and payments. We also use it to assign crews to jobs and get them the information they need for the job.

Cons

This software doesn't have a good way to track employees hours for payroll. There is a makeshift way to do it but is not as efficient as the rest of the software's duties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering mHelpDesk

This is great software. I would recommend paying the additional cost of having them set it up for you. We did the premium package and they continue to make changes and tweaks to meet our needs. Well worth the money. You will make up for the cost of this software quickly as it makes your business run more efficiently and able to give in the estimate, invoice, and collect quickly and accurately.

Source: Software Advice
Helpful?   Yes   No
Read more
Michael Shost

mHelpDesk a solid tool for MSPs

17/02/2017

mHelpDesk has been a welcomed addition to our operations. In vetting the product it was challenging getting accurate information about how we wished to use the tool. We integrate it with QB and use QB Advanced Inventory for our inventory mgmt. It has been challenging getting the functionality we desire from the inventory module through the mHD UI. Since rolling it out, the core functionality is working well. The enhancements specific to our operations have been less successful. The fact that the mHD team is constantly gathering feedback and augmenting functionality makes me more confident that we will eventually be able to use it as we intended to use it from the onset. The forthcoming API is a big part of this.

Pros

Easy association of work orders with easy to produce estimates & invoicing. Customizations are easily achievable via a user facing settings interface which is quite intuitive. Support has been very responsive to our requests. We may not always get the answers we wish we would get but support is quite robust. mHD is always gathering info from the users and adding functionality. We are greatly anticipating the API.

Cons

No API. the user defined fields are just free text fields. You must export a CSV to use the data. It would be much more helpful if when I enter the mileage from the field techs I could then run a mileage report. The customized report interface is lacking. You cannot query the DB directly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering mHelpDesk

Do you own R&D. Do not rely solely on the info you get from mHD sales. Before you buy, put the time into understanding how you will create your workflows. Pay close attention to how you organize your job types and statuses. Make sure you think your workflows all the way through to reconciliation. Use the support forums and consistently request the functionality you need.

Source: Software Advice
Helpful?   Yes   No
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Ken Walker

Verified Reviewer

Great for newbies, but no cheap path to import work history so unusable

14/02/2017

I liked the UI of the software as an experienced user of Field Service software looking to upgrade from another SaaS product. I was extremely disappointed to find out that there is no way to import job history AT ALL from another platform. The solutions offered were paying them to do it or or manually entering 6 years of history ourselves. If you are looking to move from paper-based system or basic digital calendars this may be great, but if you actually want to move from another SaaS system prepare to be disappointed. I wish I had known this before investing scores of hour importing clients, customizing the UI for my team. Wasted, wasted time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Kirk Herzog

Troy was as great as the software he showed me

10/02/2017

Our rep was very on point showing me what I needed to see and saving me time - This software will be in the top 5 we will try to see in getting

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Frost

Great customer service

07/02/2017

I worked with the representative from customer service and technical support and he was fantastic couldn't have been any better he was patient with me he answered all of my questions and guided me through the steps that I needed to follow. Thank you so much guys

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering mHelpDesk

If you want to simplify your business sign up with this company

Source: Software Advice
Helpful?   Yes   No
Read more
Steve Garr

Not for landscapers.

29/01/2017

Despite their statements, this software does not work well for a lawn / landscape company. I was very specific in what I needed this program to do for my business, and they assured me that it could handle all that and more. When we began to set up the program, I found out right away they had no clue what a landscaping service needed. They asked me to send copies of my proposals and schedules so that they could try to re-create them. They couldn't. Basically I was having to tell them how to design their software. They may have had good intentions, but it turned out being a large waste of my time and I lost a lot of money. Besides the cost of the program I had to pay a large amount of money for training which I was never able to use because they couldn't even get the software right. After patiently waiting two months, I finally had to cancel the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is mHelpDesk For?

Mhelpdesk can be useful for small to medium sized companies that offer on-field services of any kind. Anything from HVAC, plumbing, IT services, and appliance repair to cleaning and janitorial services. Teams can benefit from this software to get appropriately prepared for any particular case, and keep up with a defined schedule.

There are over 10,000 companies that are running their businesses worldwide with the help of Mhelpdesk, seeing shortened billing cycles, greater efficiency and superior time management. Apart from the corporate usage of the software, it can also be advantageous to freelancers who want to stay within certain timelines and strict schedules.

Read the full GetApp Analysis