mHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.32/5 (758 reviews)

mHelpDesk overview

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
www.mhelpdesk.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
mHelpDesk screenshot: mHelpDesk ReportsmHelpDesk 30 SecondmHelpDesk screenshot: mHelpDesk Service ItemsmHelpDesk screenshot: mHelpDesk InvoicesmHelpDesk screenshot: mHelpDesk EstimatesmHelpDesk screenshot: mHelpDesk MenumHelpDesk screenshot: mHelpDesk DashboardmHelpDesk screenshot: mHelpDesk Work Orders

mHelpDesk reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.0
  4.3
  4.4
Christopher Chandler

Great Field Service CRM Foundation

Used daily for 2+ years
Reviewed 2019-06-24
Review Source: Software Advice

Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers.. The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app.

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Luke Meschke

Overall Pretty Great!

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Overall I would recommend this to most people in search of a CRM. There are a lot out there, but I cannot imagine the customer service is as good.

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Tim Healy

Great if You Have to Make Invoices in the Field

Used daily for 1-2 years
Reviewed 2019-01-14
Review Source: Capterra

GOOD. mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment. I would recommend it. Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets.

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Sigrid Ruppert

Reports

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

- great customer service availability by phone and online chat. - easy scheduling. - mobile app for technicians on the road.

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Carol D

5+ year customer

Used daily for 2+ years
Reviewed 2019-04-25
Review Source: Capterra

I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.

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mHelpDesk pricing

Pricing options
Free trial
Open source
Subscription
View Pricing Plans

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Custom Fields
Customizable Reporting
Data Import/Export
Invoice Management
Real Time Data
Real Time Reporting

Compliance Management (259 other apps)
Document Storage (226 other apps)
Inventory Management (277 other apps)
Inventory Tracking (242 other apps)
Monitoring (222 other apps)
Reporting & Statistics (332 other apps)
Third Party Integration (284 other apps)
Workflow Management (288 other apps)

GetApp Analysis

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.


What is mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.


Who is mHelpDesk for?

Mhelpdesk can be useful for small to medium sized companies that offer on-field services of any kind. Anything from HVAC, plumbing, IT services, and appliance repair to cleaning and janitorial services. Teams can benefit from this software to get appropriately prepared for any particular case, and keep up with a defined schedule.

There are over 10,000 companies that are running their businesses worldwide with the help of Mhelpdesk, seeing shortened billing cycles, greater efficiency and superior time management. Apart from the corporate usage of the software, it can also be advantageous to freelancers who want to stay within certain timelines and strict schedules.


Main features

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company’s website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer’s data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent’s mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent’s mobile device GPS sensors and Mhelpdesk’s abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.


Integrations

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers’ online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.


Pricing

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.


Bottom line

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Videos and tutorials

Additional information for mHelpDesk

Key features of mHelpDesk

  • Scheduling
  • Mapping Feature
  • Job Tracking
  • Customized Reporting
  • Billing
  • Professional Custom Quotes/Invoices
  • Invoicing
  • Customer List Importing
  • Quote Management
  • Secure Data Storage
  • Electronic Payments
  • World Class Customer Support
  • Quickbooks Integration
  • Powerful Search Tool
  • Mobile Phone Access
  • File Attachments
  • CRM
  • Website Integration
  • Backed By IAC (NASDAQ: IACI)
  • Signature Management
  • Customer Database
  • Custom Online Database
View All Features

Benefits

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!