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mHelpDesk vs BuildOps Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
All-in-one software for commercial service contractors. Dispatch, workflows, quoting/invoicing, service agreements, projects...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
Pros
Really like the mobile capabilities of the product - super important for my technicians in the field.
Dispatch board is solid... easy to understand, good GPS, can optimize best routes for time saving. Makes our lives easier without any big downsides.
The best part is its super easy to use and so well thought out that it takes most of our folks just a few hours before they get comfortable with the basics.
Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
Cons
Phone version and computer version are very different and loss of information between the two. No drag and drop feature for files.
It is difficult to access vendor information and for very large quotes BuildOps is more cumbersome.
There are no custom forms, its a single column list of text, checkboxes etcc.
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Project Scheduling
- Projections
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Routing
- SSL Security
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Total features59
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Project Scheduling
- Projections
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Routing
- SSL Security
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations7
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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