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mHelpDesk vs Commusoft Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
Commusoft, trusted by 10,000+ contractors, streamlines operations for apartments, hotels, and offices. Equip your team with...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
Pros
Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.
Commusoft is a great tool for our business, great to use and great to operate.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
Cons
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
The system can lag which can make tasks longer.
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Bills of Material
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Clock In/Out
- Comment Library
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Convert to PDF
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver ETA
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Facility Asset Management
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Mechanical Equipment
- For Oil & Gas
- For Plumbing Industry
- For Schools
- Forms Creation & Design
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Image Capture
- Incident Management
- Industrial
- Inspection Checklists
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Cost Reporting
- Labor Forecasting
- Labor Rates
- Landscape Design
- Lead Management
- Live Driver Tracking
- Location Tracking
- Logistics Management
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Material Ordering
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Time Clock
- Online Time Tracking
- Order Management
- Overtime Calculation
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Project Management
- Project Time Tracking
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shift Swapping
- Skills Tracking
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Supplier Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Zone Tracking
- Timesheet Management
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Vehicle Tracking
- Vendor Management
- Video Support
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features215
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Bills of Material
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Clock In/Out
- Comment Library
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Convert to PDF
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver ETA
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Facility Asset Management
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Mechanical Equipment
- For Oil & Gas
- For Plumbing Industry
- For Schools
- Forms Creation & Design
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Image Capture
- Incident Management
- Industrial
- Inspection Checklists
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Cost Reporting
- Labor Forecasting
- Labor Rates
- Landscape Design
- Lead Management
- Live Driver Tracking
- Location Tracking
- Logistics Management
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Material Ordering
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Time Clock
- Online Time Tracking
- Order Management
- Overtime Calculation
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Project Management
- Project Time Tracking
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shift Swapping
- Skills Tracking
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Supplier Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Zone Tracking
- Timesheet Management
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Vehicle Tracking
- Vendor Management
- Video Support
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations21
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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