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mHelpDesk vs Connecteam Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
Pros
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
Cons
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
Key features
- Total features156
- 360 Degree Feedback
- @mentions
- API
- Access Controls/Permissions
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Brainstorming
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Candidate Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Chat/Messaging
- Checklists
- Class Scheduling
- Client Management
- Client Portal
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Contract/License Management
- Convert to PDF
- Corporate/Business
- Cost Database
- Cost Tracking
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Capture
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Nonprofits
- For Plumbing Industry
- For Schools
- For Staffing Agencies
- For Vacation Rentals
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Groundskeeping Management
- Group Scheduling
- HIPAA Compliant
- HR Management
- Historical Reporting
- Home Health Care Management
- Housekeeping Management
- ISO Compliance
- IT Asset Management
- Ideation
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Interactive Content
- Interactive Learning
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Description Management
- Job Management
- Job Posting
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- Labor Management
- Labor Rates
- Landscape Design
- Layout & Design
- Lead Management
- Learner Portal
- Learning & Development
- Learning Management
- Learning Paths/Tracks
- Leave Policy Management
- Leave Tracking
- Live Chat
- Live Driver Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manager-to-Employee Recognition
- Manufacturing Inventory Management
- Mass Notifications
- Member Directory
- Membership Management
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Learning
- Mobile Signature Capture
- Mobile Survey
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multi-Property
- Multimedia Support
- Multiple Billing Rates
- Negative Feedback Management
- Newsletter Management
- No-Code
- Offline Time Tracking
- On Call Scheduling
- Onboarding
- Online Booking
- Online Forums
- Online Time Clock
- Online Time Tracking
- Orientation Workflow Management
- Overtime Calculation
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Payroll Reporting
- Peer-to-Peer Recognition
- Performance Appraisal
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Planning Tools
- Policy Management
- PowerPoint Conversion
- Pre-built Templates
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Process/Workflow Automation
- Productivity Analysis
- Profile Change Approvals
- Profile Visibility Controls
- Progress Reports
- Progress Tracking
- Project Management
- Project Time Tracking
- Pulse Surveys
- Punch card
- Purchasing & Receiving
- Question Branching
- Question Library
- QuickBooks Integration
- Quizzes
- Quotes/Estimates
- Randomization
- Read Receipts
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recipe Management
- Recognition Tracking
- Recurring Appointments
- Recurring Tasks
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Rewards Catalog
- Rewards Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SMS Messaging
- SSL Security
- Schedule Distribution
- Scheduled Messaging
- Scheduling
- Scoring
- Search/Filter
- Secure Data Storage
- Secure Login
- Self Service Portal
- Self-paced Learning
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Shift Management
- Shift Scheduling
- Shift Swapping
- Sick Leave Tracking
- Single Property
- Single Sign On
- Skill Testing
- Skills Assessment
- Skills Tracking
- Skip Logic
- Social Learning
- Social Recognition
- Spreadsheet View
- Staff Management
- Status Tracking
- Stock Management
- Storyboarding
- Student Portal
- Sub-Task Management
- Summary Reports
- Supplier Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Synchronous Learning
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Task/Project Tracking
- Team Calendars
- Technician Management
- Template Management
- Templates
- Territory Management
- Test/Quiz Creation
- Tests/Assessments
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Timesheet Management
- To-Do List
- Touch Screen
- Training Administration
- Training Management
- Transcripts/Chat History
- Transportation Management
- Trend Analysis
- Unified Directory
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Variable Workforce
- Vehicle Tracking
- Vendor Management
- Video Management
- Virtual Keyboard
- Visitor Management
- Visual Analytics
- Visual Notifications
- WYSIWYG Editor
- Waitstaff Management
- Warehouse Management
- Warranty Tracking
- Web Forms
- Web Notifications
- Wiki
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCards
- Total features361
- 360 Degree Feedback
- @mentions
- API
- Access Controls/Permissions
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Brainstorming
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Candidate Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Chat/Messaging
- Checklists
- Class Scheduling
- Client Management
- Client Portal
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Contract/License Management
- Convert to PDF
- Corporate/Business
- Cost Database
- Cost Tracking
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Capture
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Nonprofits
- For Plumbing Industry
- For Schools
- For Staffing Agencies
- For Vacation Rentals
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Groundskeeping Management
- Group Scheduling
- HIPAA Compliant
- HR Management
- Historical Reporting
- Home Health Care Management
- Housekeeping Management
- ISO Compliance
- IT Asset Management
- Ideation
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Interactive Content
- Interactive Learning
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Description Management
- Job Management
- Job Posting
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- Labor Management
- Labor Rates
- Landscape Design
- Layout & Design
- Lead Management
- Learner Portal
- Learning & Development
- Learning Management
- Learning Paths/Tracks
- Leave Policy Management
- Leave Tracking
- Live Chat
- Live Driver Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manager-to-Employee Recognition
- Manufacturing Inventory Management
- Mass Notifications
- Member Directory
- Membership Management
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Learning
- Mobile Signature Capture
- Mobile Survey
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multi-Property
- Multimedia Support
- Multiple Billing Rates
- Negative Feedback Management
- Newsletter Management
- No-Code
- Offline Time Tracking
- On Call Scheduling
- Onboarding
- Online Booking
- Online Forums
- Online Time Clock
- Online Time Tracking
- Orientation Workflow Management
- Overtime Calculation
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Payroll Reporting
- Peer-to-Peer Recognition
- Performance Appraisal
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Planning Tools
- Policy Management
- PowerPoint Conversion
- Pre-built Templates
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Process/Workflow Automation
- Productivity Analysis
- Profile Change Approvals
- Profile Visibility Controls
- Progress Reports
- Progress Tracking
- Project Management
- Project Time Tracking
- Pulse Surveys
- Punch card
- Purchasing & Receiving
- Question Branching
- Question Library
- QuickBooks Integration
- Quizzes
- Quotes/Estimates
- Randomization
- Read Receipts
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recipe Management
- Recognition Tracking
- Recurring Appointments
- Recurring Tasks
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Rewards Catalog
- Rewards Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SMS Messaging
- SSL Security
- Schedule Distribution
- Scheduled Messaging
- Scheduling
- Scoring
- Search/Filter
- Secure Data Storage
- Secure Login
- Self Service Portal
- Self-paced Learning
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Shift Management
- Shift Scheduling
- Shift Swapping
- Sick Leave Tracking
- Single Property
- Single Sign On
- Skill Testing
- Skills Assessment
- Skills Tracking
- Skip Logic
- Social Learning
- Social Recognition
- Spreadsheet View
- Staff Management
- Status Tracking
- Stock Management
- Storyboarding
- Student Portal
- Sub-Task Management
- Summary Reports
- Supplier Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Synchronous Learning
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Task/Project Tracking
- Team Calendars
- Technician Management
- Template Management
- Templates
- Territory Management
- Test/Quiz Creation
- Tests/Assessments
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Timesheet Management
- To-Do List
- Touch Screen
- Training Administration
- Training Management
- Transcripts/Chat History
- Transportation Management
- Trend Analysis
- Unified Directory
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Variable Workforce
- Vehicle Tracking
- Vendor Management
- Video Management
- Virtual Keyboard
- Visitor Management
- Visual Analytics
- Visual Notifications
- WYSIWYG Editor
- Waitstaff Management
- Warehouse Management
- Warranty Tracking
- Web Forms
- Web Notifications
- Wiki
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCards
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations7
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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