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mHelpDesk vs eFACiLiTY Comparison

Overview

Category Leaders

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

eFACiLiTY® today is the most comprehensive, easy to implement, state-of-the-art, Smart Facility & Workplace Management Solution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$169/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

493

179

55

24

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset.
I like the customization. It wasn't AS customizable as I was told it was but it was nice to be able to add in fields that are important to our specific company.
Super good price for what you get. I was really surprised that their price was the cheapest of all the software I tried previously, especially since their product was much better.

Pros

Not enoughreviews yet

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish.
Our small business has suffered greatly in efficiency and the capacity to make money due to this system. I would say we have lost at least 15-20% in sales in 2018 and that's being conservative.
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features169
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Badge Management
  • Bank Reconciliation
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Call Tracking
  • Cataloging/Categorization
  • Change Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • ID Scanning
  • IT Asset Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pre-Registration
  • Preventive Maintenance
  • Pricing Management
  • Product Configurator
  • Project Management
  • Project Workflow
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Resource Management
  • Retail Inventory Management
  • Risk Alerts
  • Room Scheduling
  • Routing
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Space Management
  • Supplier Management
  • Sustainability Management
  • Tagging
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Watch List
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features86
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Badge Management
  • Bank Reconciliation
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Call Tracking
  • Cataloging/Categorization
  • Change Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • ID Scanning
  • IT Asset Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pre-Registration
  • Preventive Maintenance
  • Pricing Management
  • Product Configurator
  • Project Management
  • Project Workflow
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Registration Management
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Resource Management
  • Retail Inventory Management
  • Risk Alerts
  • Room Scheduling
  • Routing
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Space Management
  • Supplier Management
  • Sustainability Management
  • Tagging
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Watch List
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations16
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

mHelpDesk vs. eFACiLiTY

See how mHelpDesk and eFACiLiTY stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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