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mHelpDesk vs Facilities Management eXpress (FMX) Comparison

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Overview

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

FMX is a leading provider of facilities and maintenance management solutions that help organizations accelerate operational...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

492

179

55

24

43

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

262

84

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback.
Easy to use, convenient and manageable. It helps a lot in scheduling, worth of investing to a good partner in your business.
Although we don't use a lot of what mHelp is capable of, we find the software very easy to use while writing estimates out in the field. This is a great program, with great people behind it.

Pros

We have been very happy with the ease and efficiency of the program. The web based software has also been a benefit because it is accessible from anywhere.
The ease of use and tier structure of admin within in the software for approval of request. We have multiple ways we are utilizing the software and so far it has fulfilled all of our needs.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.

Cons

Our small business has suffered greatly in efficiency and the capacity to make money due to this system. I would say we have lost at least 15-20% in sales in 2018 and that's being conservative.
Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish.
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

Cons

There is no app, which is very annoying when trying to use out in the field. On your phone you have to open up your web browser and log in on the web.
I would be remiss if I failed to mention how spectacular their customer service is.
As we began our maintenance team for the franchise our maintenance tasks were verbal with no records of work completed or cost or man-hours. Now we are able to track all of the above and more.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features67
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Analysis
  • Cost Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Event Logs
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • Forecasting
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Cost Reporting
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Order Tracking
  • Partial Payments
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Planning
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Summary Reports
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Transportation Management
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features67
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Analysis
  • Cost Tracking
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Event Logs
  • Event Scheduling
  • Event Tracking
  • Facility Scheduling
  • Forecasting
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Cost Reporting
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Order Tracking
  • Partial Payments
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Planning
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Summary Reports
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Transportation Management
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations16
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations8
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

mHelpDesk vs. Facilities Management eXpress (FMX)

See how mHelpDesk and Facilities Management eXpress (FMX) stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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