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mHelpDesk vs Fieldwork Comparison

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Overview

Category Leaders

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

Fieldwork is a cloud-based business management solution for pest controllers, with mobile apps for iOS and Android that allow...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$169/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

493

179

55

24

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

(20)

5

4

3

2

1

17

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset.
I like the customization. It wasn't AS customizable as I was told it was but it was nice to be able to add in fields that are important to our specific company.
Super good price for what you get. I was really surprised that their price was the cheapest of all the software I tried previously, especially since their product was much better.

Pros

Customer Service we have received from all the staff has been excellent, Rep has been our go to guy, his patience has been great.
Their team is responsive and great to work with. M loving working with Fieldwork.
Program is very user friendly and easy to use. All of the support staff are always there is help.

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish.
Our small business has suffered greatly in efficiency and the capacity to make money due to this system. I would say we have lost at least 15-20% in sales in 2018 and that's being conservative.
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

Cons

Integrations was difficult due to our former software being unable to provide us the required information.
My only regret was waiting so long before actually switching over.
I took my wife out to a job, showed her how to use it and she was barcode scanning in just a minute. My other software was hard to teach techs how to use and cumbersome to carry.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features169
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Cataloging/Categorization
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Workforce Control
  • Multi-Location
  • Multiple Billing Rates
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Pricing Management
  • Product Configurator
  • Project Management
  • Property Layouts
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Routing
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Trend Analysis
  • User Profiles
  • Vendor Management
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Total features36
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Cataloging/Categorization
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Filtering
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Mobile Workforce Control
  • Multi-Location
  • Multiple Billing Rates
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Pricing Management
  • Product Configurator
  • Project Management
  • Property Layouts
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Routing
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Trend Analysis
  • User Profiles
  • Vendor Management
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration

Integrations

  • Total integrations16
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

mHelpDesk vs. Fieldwork

See how mHelpDesk and Fieldwork stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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