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mHelpDesk vs Housecall Pro Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
59
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bank Reconciliation
- Bid Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Change Order Management
- Chat/Messaging
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Schools
- For Small Businesses
- Forms Management
- GPS
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- International Moves
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Local Moves
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Automation
- Military/GSA Moves
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Preventive Maintenance
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Progress Tracking
- Project Billing
- Project Management
- Project Scheduling
- Property Layouts
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features144
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bank Reconciliation
- Bid Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Change Order Management
- Chat/Messaging
- Client Database
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Schools
- For Small Businesses
- Forms Management
- GPS
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- International Moves
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Local Moves
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Automation
- Military/GSA Moves
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Preventive Maintenance
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Progress Tracking
- Project Billing
- Project Management
- Project Scheduling
- Property Layouts
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations31
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Tenley W.
Construction, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
[SENSITIVE CONTENT] was a great help to me on [SENSITIVE CONTENT]. She was able to help me Synch thew invoices and payments I could not push over. Thank you!
MHelp works with QuickBooks Pro Ease of use
At times, there seems to be a delay in the connection.
Diane R.
Construction,
Review source
Share this review:
I love that I can see the schedule on my phone when I am away from the office. I also like the fact that I can see any notes that the technician has logged and know what needs to be done before I return to the office.
I don't like creating invoices through the program; I don't think it's there yet with working with QuickBooks Pro. I am just not comfortable letting go of invoice and estimates through QuickBooks just yet.
Avner A.
Management Consulting, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
The Customer Service agents are amazing. They go out of their way to help you especially .
A little on the pricey side and takes a little getting used to but after you play with it a little you should be a pro and the customer service agents are there to help with any problem you might have.
Douglas F.
Construction, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Can anyone call me back or help one of your long time customers?
I am a pro with M Helpdesk and I was liking it until I have a transaction that I need help with. No one will call me back or answer the phone. Ridiculously bad customer service. They give you the run around with there stupid British answering machine. I now realize they don't want to help us.
The customer service. The app. is not very good either. It only works about half the time and it won't always attach the estimate or invoice. If you need help good luck getting a hold of help desk. Why do they call it that if they don't help there customers.
Karen M.
Used daily for 1-2 years
Review source
Share this review:
mHelpDesk
Highly recommend this product. We used to use WINTAC and made the switch and couldn't be happier!
Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!
Some times the click down feature gets stuck when operating from my iPhone and it won't allow me to select things. So I have to click save and do it again and then it works. I think it is a bug with the new iPhone; hoping they will fix it soon.
Thank you so much for your review, Karen! We're so glad that the mobile app has been helpful for your business.
Allen C.
Review source
Share this review:
I highly and with full confidence recommend any service, repair, trade, or growing company have a serious look at what mHelpdesk and there top notch team has to offer.
- Ready to go right from the start - Customer support sets the bar for quality and individual needs. They go above and beyond to give personal assistance and not a robotic phone system or outsourced tech help. - System was carefully developed during each step to give the novice a helping had or any pro in depth expandability - CONSTANT development and growth from mHelpdesk without ridiculous.
None that I can think of. Overall any issue we have ever had since the start was quickly resolved via phone call, forum or E-mail.
Dennis P.
Construction, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
The MHelpdesk Mobile App and Home Pro applications work very well together. The calendar sync function with Google is especially helpful. The personal support that we received from Austin Oniell at MHelpdesk was outstanding. He followed up several times with us personally to make sure we fully knew how to use all the functionality of the app. And he continues to be a great resource when we need him.
The power of building a quote and to invoice and collect payments.
No cons were added to this review
Ron L.
Review source
Share this review:
Easy to use - has all the features and more of mHelpdesk. Great customer service.
No pros were added to this review
No cons were added to this review
Derek S.
Self-employed
Used daily for less than 6 months
Review source
Share this review:
used mhelpdesk and zendesk before now using this is awesome..just needs email inbox routing
quick easy and sync
needs email inbox so incoming email requests turning into tickets
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