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mHelpDesk vs MobiWork Comparison

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Overview

Category Leaders

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

Category Leaders

MobiWork the #1 mobile workforce software solution for your employees in the field, in the office, and for you all your customers.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

169

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

820

5

4

3

2

1

502

189

61

24

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

102

5

4

3

2

1

90

11

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.

Pros

It has been easy to use and the functionality is good for our purposes. Service also has been very good and quick to respond.
The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.
When I call MobiWork to ask a question I am confident knowing my concerns are taken seriously and always handled and resolved in an appropriate timeframe.

Cons

Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.

Cons

The app on my phone does not work as well as it does on my tablet.
Now that we have a work order system in place, we can find trends in equipment breakdown and identify consistent problems in the field.
Mobile usage for certain options is difficult at times.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features157
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloging/Categorization
  • Check-in/Check-out
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Plumbing Industry
  • For Schools
  • Forms Management
  • GPS
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Repair Tracking
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Route Optimization
  • Routing
  • SSL Security
  • Sales Activity Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transportation Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vehicle Information
  • Vendor Management
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features94
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloging/Categorization
  • Check-in/Check-out
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Plumbing Industry
  • For Schools
  • Forms Management
  • GPS
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Repair Tracking
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Route Optimization
  • Routing
  • SSL Security
  • Sales Activity Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transportation Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vehicle Information
  • Vendor Management
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations16
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations24
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier