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mHelpDesk vs Service Fusion Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
225
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Client Management
- Client Portal
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Locksmiths
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Photo Capture
- Photos/Images
- Prebuilt Assembly
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Routing
- SMS Messaging
- SSL Security
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Supplier Management
- Takeoff
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features118
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Client Management
- Client Portal
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Locksmiths
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Photo Capture
- Photos/Images
- Prebuilt Assembly
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Routing
- SMS Messaging
- SSL Security
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Supplier Management
- Takeoff
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations10
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Hal M.
Consumer Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
The customer service provided by this company is outstanding! They seem to all take personal responsibility for their clients like they own the company! The only issue we had was the recurring jobs capabilities and 99% of our jobs are recurring. Really hated that the system would not work for our cleaning company!
Customer service
Just the recurring jobs issue
Aaron C.
Construction, self-employed
Used daily for 1-2 years
Review source
Share this review:
When it works its great.
Not user friendly. I dont like about your company. I was unhappy with the service and said I was going to cancel service (via customer service chat room afyer hrs.). You guys then set the ball rolling to can el service even though I emailed you saying I was NOT canceling. Just found out it was canceled. Well, great time for me to try your competitors.
Boaz R.
Consumer Services,
Review source
Share this review:
This is very easy to use software, but it's also powerful. We did a lot of research, and we found Mhelpdesk to be the best for the following reasons: it has a great web-based interface, great Google calendar integration, and easy and intuitive dispatch scheduling. It helps us to organize many service techs. We have excellent control on open invoices and estimates. The reports help us to improve our...
Nothing. They are great company! We love their customer service.
Ron R.
Consumer Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Customer Service team is always very helpful and quick to respond. Nothing makes a product, software, or service better than Great Customer Service!
Meets all our needs and is fairly easy to configure, customize, and use.
There are multiple ways to create an estimate or work order and the various paths sometimes work differently. Would like more consistency.
Thank you so much for this feedback Ron--really helpful for us to know. We appreciate the opportunity to work with you!
Michelle D.
Review source
Share this review:
MHelpdesk is easy to use and helps keep everything organized. Also, if you ever need help with how to use it, customer service is very fast and efficient.
There is no offline version for the mobile application. We service some customers who live where there isn't any cell service or internet service. Thus, we cannot use the mobile application for our business at this time. If we could use the application, it would help our business to be more sufficient.
William F.
Logistics and Supply Chain, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
MHD keeps it's word: Open API capability and multi warehouse functionality were required when we switched to MHD. The MHD sales team advised that other customers had requested the same and that these were in development. They kept their word.
This is a fantastic product which provides all the functionality we require to provide service to our global corporate clients.
Absolutely nothing! The software is reliable and the customer service is outstanding.
William, thank you so much for the review and for being an mHelpDesk customer. We're thrilled to hear that you have been able to use the API and multi warehouse functionality.
Robert B.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Great service.
Video was created to show how to create an invoice. This made it easy to understand exactly what I need to do.
No cons were added to this review
Roger F.
Review source
Share this review:
We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."
Easy to set up and start to "try" to use.
Far to simplistic for a business that handles a variety of service customers from wholesale to retail. Also, the customer service side seems less than competent. When the going got tough, they quit.
HI Roger - Vincent here - CEO of mHelpDesk. First, I want to apologize and let you know that this review is not only painful to read, but I'm also embarrassed. I'm personally diving in to see what we could have done better to serve you. I'd like to connect at your earliest convenience. You are right that mHelpDesk can seem too easy to use. Especially for more advanced users like yourself. This...
Osama N.
Consumer Services,
Review source
Share this review:
The support system is very good. It is a good field service application. The web tool is good and placing service calls is easy as well
The mobile application needs alot of work. GPS tracking of contractors will help greatly. THere is a huge difference in the web and mobile tool. The web tool does not have options to pull up reports. The reporting section of the web tool needs a lot of stream lining. Pulling a report with different parameters is cumbersome. Pulling a report with the details of every invoice is impossible. Need to add more parameters to the reports. Need to move away from per user cost. Have different options for customers.
Crystal R.
Management Consulting, 11-50 employees
Used other for less than 6 months
Review source
Share this review:
Just started using this service. I chose this program because the customer service is outstanding and everything in the software is entirely customizable for my business.
It is quite pricey. Even though the only feature I want is to be able to send automated emails to workers, they require each person receiving automated emails to be a user. Considering they won't use the program at all and all I want is for them to receive emails, upping the price by over 300 a month for that one feature is far too steep. They should either include emailing as apart of the regular subscription or lower their price for unlimited users.
Evelyn J.
Environmental Services, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Any questions I had, I was able to chat directly with customer service operatives who were quick and efficient in getting back to me & completely helping me with all my concerns or questions!
The customer service is excellent & would highly recommend!
It can be a little confusing at times, but ;earning the software obviously takes time.
Michael B.
Consumer Electronics, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
It is a very manageable and organized software. I have used 2 others and they are not nearly as good. You can do so much with the software to keep track and organize people, work orders, invoices, all in one place. There have been a few issues on the software side but they have been resolved by customer support when possible.
Very well organized. Customer service is friendly and helpful.
Sometimes the software kicks you out of a work order and will not save correctly.
Verified reviewer
Computer Networking, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
Dishonest, unhelpful and poor quality product
Was not functional long enough to determine what i may have liked.
Customer Service/Business Practices, program did not perform as promised and often didn't work.
Heath H.
Management Consulting,
Review source
Share this review:
The service team is responsive and adaptive to our needs.
It could use a CRM. We wish the software had a CRM function to manage the sales cycle. Also, the software is built for more of a transactional service business rather than an ongoing, full-time service.
Brian W.
Management Consulting,
Review source
Share this review:
MHelpdesk is a useful tool to seamlessly integrate service and invoicing.
The software has a few quirks when using the iPhone/iPad app where if you type too quickly, it will mistranslate letters. Other than that. it's pretty rock solid.
Derek H.
Facilities Services, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Pretty good. I feel the price is somewhat high. Especially once you start adding employees.
Excellent customer service. It's also cool that I can customize my charges.
Software has glitches from time to time. Info doesn't always load into separate pages. Payment for credit card sometimes doesn't load so I have to back out and reenter get paid tab. Etc.
Derek, thanks so much for leaving us a review. We're thrilled to hear you've had a good experience with our Customer Support team! If you ever have any issues with the app please reach out over chat or give us a call and we'd be happy to help. Thanks for being a customer.
Ailyn Mae E.
Banking, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
This product is really useful especially for small and medium businesses. with their online and mobile tools you can easily access your account.
mHelpDesk customer service is very efficient and helpful so i don't see any problem about this product.
John F.
Hospital & Health Care, 11-50 employees
Used other for less than 6 months
Review source
Share this review:
mHelpDesk
Horrible customer service, demanded our money back!!! Beware!!! Horrible !!!!
Horrible!!! Demanded our money back!!!
None, Beware this is company has horrible customer service and no customization!!!!
We were sold, that this could provided what we need. We bought & paid them to customize the program. After 3 weeks, of paying for the product & extra for customization, there was still nothing being done. We where being offered training & being told by the customization people that what we wanted it to do it could not!!!!! After complaining to the head of the customization department & no customization being done we demanded or money back!!! This is a horrible company!!! You have been warned! Be ware!!!
John - we are sorry to hear that mHelpDesk did not meet your expectations. Thank you for sharing your concerns. Please let us know if there is anything else we can do to help.
Triantafyllos V.
Computer Networking,
Review source
Share this review:
Mhelpdesk is the best field service software.
Our Company use Mhelpdesk and i cannot imagine anything else than Mhelpdesk.
No cons were added to this review
we can't imagine you using anything else either!
Natalia R.
Construction, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
HORRIBLE
You can punch in and out for service. You can also enter materials.
This company has the worst customer service; we had used this software for 2 years now and it constantly has issues. They want screenshots, videos, but everytime we send it over, it gets fixed for a day but not for every technician, and then it goes to sh** again. HORRIBLE software, do not recommend it to anybody.
Randy C.
Used other for less than 6 months
Review source
Share this review:
mHelpDesk
Customer "SUPPORT" Stinks! They doesn't return phone calls! We are cancelling because of that
No pros were added to this review
Website service order doesn't load info properly so the system can be used! CUSTOMER "SUPPORT" IS NON-EXISTENT!!
Hi Randy--thank you for the feedback. It appears you tried to contact us over the July 4th holiday, when our staffing was limited due to the holiday. We try our best to communicate holiday hours to our customers well in advance via email and other means. We're sorry that you didn't feel mHelpDesk met your expectations in this aspect, but please reach out if we can help in any way in the future.
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