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mHelpDesk vs ServiceTitan Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Shilleah S.
Cons
Cons
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Commission Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- For Schools
- Forecasting
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Scheduling
- Retail Inventory Management
- Routing
- SMS Messaging
- SSL Security
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Visual Assemblies
- Warehouse Management
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features132
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Commission Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- For Schools
- Forecasting
- Forms Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Time Clock
- Online Time Tracking
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Scheduling
- Retail Inventory Management
- Routing
- SMS Messaging
- SSL Security
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Visual Assemblies
- Warehouse Management
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations25
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
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User reviews that mention these apps
Jake M.
Used other for less than 6 months
Review source
Share this review:
mHelpDesk
Very convenient option that makes Home Advisor an easy tool for smaller contractors.
Honestly, we didn't benefit that much. Although, that isn't the fault of the app. At the time of implementation, our Customer Service Department was lacking a supervisor so it was at the discretion of the rep to manage the app. It ended up becoming too much for them to oversee along with all of the other tasks they have.
I really like that MHelpDesk has an app that makes it very convenient for smaller business owners. Also, the management of Home Advisor leads is very convenient.
I'm currently using ServiceTitan as a CRM and it would be extremely convenient if an integration were made possible. Booking a lead through MhelpDesk and ServiceTitan creates room for error in the Customer Service Department.
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