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mHelpDesk vs ServiceWorks Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
828
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
Pros
Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Nice and supportive people on the tech support. I do recommend getting Service Works for your work.
Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
Cons
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Billing Portal
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Management
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Hourly Billing
- IT Asset Management
- Image Capture
- Import/Export Management
- Incident Management
- Inspection Checklists
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Billing
- Project Management
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Release Management
- Reminders
- Repair Estimates
- Repair Management
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Returns Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Order Management
- Sales Reports
- Schedule Distribution
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Management
- Service Reporting
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Calculation
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Traceability
- User Management
- Vacation/Leave Tracking
- Vendor Managed Inventory
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Claims Management
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features182
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Billing Portal
- Booking Management
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Comment Library
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Management
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Digital Signature
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Schools
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Hourly Billing
- IT Asset Management
- Image Capture
- Import/Export Management
- Incident Management
- Inspection Checklists
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Billing
- Project Management
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Release Management
- Reminders
- Repair Estimates
- Repair Management
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Retail Inventory Management
- Returns Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Order Management
- Sales Reports
- Schedule Distribution
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Management
- Service Reporting
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Calculation
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Traceability
- User Management
- Vacation/Leave Tracking
- Vendor Managed Inventory
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Claims Management
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations10
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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