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mHelpDesk vs Simpro Comparison
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Overview
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....
Simpro is a powerful field service management software solution that helps trade industries streamline operations to increase profits.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
169
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
Pros
The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
The software has been great and had performed as described. The integration team has been awesome as well.
Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.
Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
Cons
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro.
Poor software, Poor management, poor implementation, Avoid at all costs.
On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars.
Key features
- Total features156
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Bid Management
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Booking Management
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Change Order Management
- Check-in/Check-out
- Checklists
- Class Scheduling
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Expense Tracking
- Facility Asset Management
- Facility Scheduling
- File Sharing
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- For Mechanical Equipment
- For Plumbing Industry
- For Residential
- For Schools
- Forecasting
- Forms Automation
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Integrated Business Operations
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Item Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Kitting
- Labor Cost Reporting
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Channel Management
- Multi-Location
- Multiple Billing Rates
- Multiple Projects
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Management
- Overrun Reporting
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Percent-Complete Tracking
- Portfolio Management
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Process Modeling & Designing
- Product Identification
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Qualification Tracking
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Release Management
- Reminders
- Reorder Management
- Repair Estimates
- Repair Tickets
- Repair Tracking
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Residential Inspections
- Residential Properties
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Risk Management
- Role-Based Permissions
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Serial Number Tracking
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Spatial Analysis
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Testing/QA Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features243
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Bid Management
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Booking Management
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Catalog Management
- Change Order Management
- Check-in/Check-out
- Checklists
- Class Scheduling
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Expense Tracking
- Facility Asset Management
- Facility Scheduling
- File Sharing
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- For Mechanical Equipment
- For Plumbing Industry
- For Residential
- For Schools
- Forecasting
- Forms Automation
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Integrated Business Operations
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Item Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Kitting
- Labor Cost Reporting
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Channel Management
- Multi-Location
- Multiple Billing Rates
- Multiple Projects
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Management
- Overrun Reporting
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Percent-Complete Tracking
- Portfolio Management
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Process Modeling & Designing
- Product Identification
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Qualification Tracking
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Release Management
- Reminders
- Reorder Management
- Repair Estimates
- Repair Tickets
- Repair Tracking
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Residential Inspections
- Residential Properties
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Risk Management
- Role-Based Permissions
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Serial Number Tracking
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Spatial Analysis
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Testing/QA Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Vacation/Leave Tracking
- Vendor Management
- Visitor Management
- Warehouse Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations16
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations26
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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