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Dynamics 365 Logo

Dynamics 365

ERP and CRM applications from Microsoft

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(39)

Dynamics 365 Pricing

Pricing overview

Value for money rating

4.1

/5

4.4K

Price starts from

50

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Customer Insights: From $1500 Per tenant/month
Customer Voice: From $200 per tenant/month
Sales Professional: $65 per user/month
Sales Enterprise: $95 per user/month
Sales Premium: $135 per user/month
Microsoft Relationship Sales: $162 per user/month

Please contact Microsoft for further pricing details.

What users say

I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
This software is affordable and within our budget. I really like its ease of implementation and use.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamics 365 - Software Review

Reviewed 14 days ago

My overall experience has been great with this tool, my company is totally on Dynamics 365 since the past 5 years and are not looking to change, we use this tool mostly for sales and for our sales force.

Pros

Favorite features of this tool include task assignment and task management, with a great user interface for customizable dashboards with reports running on your sales, cost to revenue margin analysis and billing/invoicing the clients. etc

Cons

A certain degree of training is required to navigate and utilize the tool to its full potential.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Cumbersome, not very portable

Reviewed 2 months ago

It was ok, but I fund the software to be too cumbersome to use efficiently

Pros

This is a full feature solution that can integrate in a ERP system with lost of options

Cons

It looks lime it was developed years ago and has not changed much. The mobile application is not great and the customization is difficult, long and expensive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best CRM and ERP software

Reviewed 2 months ago

It is so productive and I like the part that I linked other Microsoft softwares to dynamics 365. It works fast, no bugs & errors. It is the great resources software I have ever used , easy to use for everyone.

Pros

I get to plan my business and resources professionally & it is productive while I can link another Microsoft software to dynamics 365

Cons

All softwares turn to run slow when the network signal is low especially windy winter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multifunctional Top of The Line Software.

Reviewed 2 years ago

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example, Upgrade dynamic Improve business measure results Drive advancement Improve business measure readiness Improve client relations/administration Drive income development Cost the board Improve provider or accomplice connections Make inward/operational efficiencies Lessen time to advertise

Pros

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Cons

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer. Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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dynamic 365 is in the field pro path o for easy tasks

Reviewed 2 years ago

from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Pros

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Cons

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft : The Dynamics 365 review

Reviewed 2 years ago

Microsoft Dynamics 265 is on a league of it own.

Pros

I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you...

Cons

With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dynamics in a league of it's own

Reviewed 3 years ago

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best in the Bests, CRM and ERP all together

Reviewed 4 years ago

Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.

Pros

Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy...

Cons

It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft: Dynamics 365 in a league of it's own; A great suite of products

Reviewed 2 years ago
Pros

Elements 365 accompanies a full cluster of highlights and usefulness that permits following of customers, interchanges, possibilities, openings, and the full connection with your contacts. It's mix with standpoint and capacity to be hand crafted as far as fields and perspectives gives it a possibility to include and cover all your organization's needs.

Cons

With the online transformation, we have run into scarcely any issues, anyway we do inconsistently run into moderate execution. This isn't often, anyway when it occurs (slow page restores, especially in the arranging instrument) it might be anguishing for our customers. Working out the value can be genuinely tangled when arranging custom features and besides following security and occupations receives an intentional methodology to check security of data and insurance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Dynamics 365 is great for CRM and PSA

Reviewed 4 years ago

We switched from Salesforce to D365 because we needed a more cost-effective system that would allow us to track our work from open opportunities to project completion (i.e., seamlessly go from CRM to PSA functionality). The D365 UI did take some getting used to after being on Salesforce for so long, but once we got used to it, the D365 UI is very easy to use and intuitive. Our transition was fairly smooth (it was just a 3-month project) and we have been very happy with the switch.

Pros

There are a few things that I really love about Dynamics 365 (D365): 1. It has fully integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) modules. With many other CRM systems (e.g., Salesforce), the CRM and PSA modules are completely separate systems and you have to spend time and money integrating them. 2. It is fully integrated with Office 365. In other systems, connecting to Outlook or Excel can be a hassle and/or feel like you're going "ouside" the system. With D365, working in and out of Office 365 is just seamless. 3. The cost! D365 is extremely cost effective, especially when compared to Salesforce.

Cons

My two big dislikes for D365 are: 1. In order to fully administer the system, you need to be both a D365 admin and an Office 365 admin since some functions (like adding new users or exporting audit logs) require you to go into the admin screens of both systems to accomplish it. 2. The system can often be very "Microsoft," meaning that some things are both incredibly powerful and helpful, but also incredibly finicky and/or difficult to use... all at the same time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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This software makes decisions easier because the integrated data is available with a touch

Reviewed 4 years ago

It's a CRM quite easy to use

Pros

Easy to use, not expensive, simply to navigate. Integration with Outlook available for e-mailing. Its templates are very useful for comunicate news or tips to a sales team. Integration with other Microsoft products is great too. Easy to customize, even a non-technical person can create new contacts, accounts,etc is going to be very easy with Dynamics, no programming knowledge needed. Customer support...

Cons

It has problems when an update is released. Is not user-friendly for new users or beginners. Requires a long customization to start running Sign in mobile app is too slow. Too much response time. Excesive windows, tabs and screens can make it difficult to first time users. It needs a better menu. It only supports Internet Explorer based browsers. A little bit slow to data input if not customized,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent Player in CRM Arena

Reviewed 4 years ago

Microsoft Dynamics works the equivalent the organizations works, on the off chance that it comes to the executives it draws outlines when required, it gives precise information to profoundly investigations it and channels makes it less demanding to get the correct information which we need. Coordination with Office 360, Sharepoint and Office Online which is the coolest part. The sending was much simple...

Pros

As an in- house Microsoft product follower, Microsoft Dynamics features make it easy to use. It can run within a perspective and gives me the feeling of the office environment. His solutions can be easily customized and configured to meet changing requirements as a company grows, whether you add more customers, software users or locations. In an unpredictable marketplace and with alternative choices available, Microsoft Dynamics is becoming a must on shortlists thanks to Microsoft's strength and stability.

Cons

Sharepoint addin for document repository is too slow to load and could use some changes to make it more stable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent, helps to manage specific business functions, such as financial, sales, marketing, etc.

Reviewed 5 years ago

It allows you to transform your business for the digital era, giving you the ability to innovate quickly, move new products to the market, develop meaningful relationships and win new business virtually anytime and anywhere. With the power of Microsoft's cloud, CRM and ERP capabilities for productivity applications can identify and capture new opportunities. With Microsoft Dynamics it is possible to anticipate the needs of the clients, execute decisions, give integral, innovative and audacious solutions that reinvent products and processes. This is a software that allows solutions to commercial management since a more complete solution is given to those available in the market, it also helps improve marketing, sales and contact with your customers to boost organizational efficiency.

Pros

I like the service applications that help manage specific business functions, such as financial, sales, operations, marketing, or service automation. As well as, the power of Microsoft's cloud, the CRM and ERP capabilities for productivity applications that allow identifying and capturing new opportunities, since all the key parts of the business are connected. I also like that it is empowered to collaborate in different geographies, it gives you the ability to make decisions, take advantage of new trends, interrupt, and above all adapt. It is wonderful because the connected systems, allow in real time to obtain all aspects of sales and operations are easily optimized and controlled.

Cons

What I like least about this software is that it is more difficult for older staff to assimilate, and for small companies where there are perhaps few employees and finances are carried out manually, it is less useful, it is less useful, I think it is not designed for SMEs. In addition, I believe that the factors that do not make an economy stable are not taken into account, as in Venezuela, where almost...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best CRM solutions out there

Reviewed 3 years ago

Great CRM experience, making easier to follow leads to contracts and to close customer-oriented workflows (incl. marketing campaigns etc.)

Pros

Easy integration in a windows-friendly environment, for both the cloud and on-premise deployment options. Straight forward configuration, clearly more security-focused compared to some rivals. Great customer support and other Microsoft products integration (this was to be expected).

Cons

Pricing model varies a lot for customers of the same scale. Administrative interface could be made a bit more user friendly. Bulk actions are sometimes cumbersome if there isn't already a predefined use case for them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Not the best solution for a small business

Reviewed 4 years ago

CRM software can be a real game changer for a business, but it is important to do a lot of research beforehand, because changing systems can be difficult and expensive to migrate all of the information.

Pros

The integration with Outlook is nice because it is available as long as Outlook is running, which is all the time for most people. It also has a very comprehensive set of options, which can be configured for most businesses.

Cons

The fact that it is integrate with Outlook, means that any time you open a view into something, it will open a browser window to display that information. They have allowed you to select with Browser you would like to use in later versions of Dynamics. But what happens is that after you open a few windows, it starts to get confusing because once you click off the window, there may be 5 or 10 other Dynamics labeled pop-up windows to move through to find the one you were working in. It gets fairly cluttered. Also, this is not a system that the "Advanced" user can configure for their Small Business. It is a VERY complicated system that requires quite a bit of coding to make operational. There seems to be very little "Out of the Box" functionality like some other CRM solutions have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to configure and customize

Reviewed 6 years ago

I have been working with Microsoft Dynamics CRM for 8+ years now and have seen the evolution of the application. The most recent versions have many great features and functionality for users, as well as developers and administrators. The platform allows for fairly easy integrations to other applications, including Microsoft Outlook, which makes Dynamics CRM a much more powerful tool. The licensing...

Pros

Flexibility (online or on-premise), ease of use, open platform for advanced customization's and configurations, lower licensing cost, and good support from Microsoft.

Cons

System performance can be a little slower if your CRM instance has several integrations or processes (workflows) running. Also, their marketing add-ons are not a robust as what other CRM systems offer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Was hoping to get more value out of the LinkedIn acquisition

Reviewed 2 years ago

The overall experience has been neutral. I like that it is Microsoft and that it fits well into our stack, but the actual use of the system itself has proven quite difficult.

Pros

What I like most about this product is that is a part of an integrates with the Microsoft suite of tools, which we use heavily in our business.

Cons

In general, the look and feel could use some work. On top of that, a couple confusing design choices have been made on the marketing module with the Parent Contact / Lead distinction. It basically requires us to duplicate entries to mail some of lists.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamics an outstanding software

Reviewed 2 years ago

There are less problems and countless benefits and amazing features which makes it amazing and enjoyable. i like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Pros

This software became my priority since a friend introduced it to me as it has outstanding features and performance. Since the beginning of this year it has been in hands as my daily bread as I cant stop using it as it is amazing. I also tried one of the best introduced versions Flow/Power Automate and Canvas Apps which is amazing. What I like the most is that it is very easy to use and it gives more value to my money. It has a lot of features that other software do not have which makes it outstanding.

Cons

It is only designed for computers. it is also not that cheap for lower class but still affordable. There is less interaction with support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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6 years working directly with the system, implementing modules and solving transactional issues.

Reviewed 4 years ago

Easy to use and the system has what it takes to manage a high level business.

Pros

It is very easy to use, new users adapt to the way of consulting or generate transactions in the system quickly. It is easy to extract and import information to the different tables. For audits, the system has a change log which shows in detail who affected the data and the values before and after. For pricing, the system handles in a simple way the various prices to customers, even within a client you can have several categories with different prices depending on the commercial negotiation with the client. Finally, the system allows you to access all historical and transactional data to generate reports and help as a reference for decision making.

Cons

The basic version of the system does not have a basic reporting module. all the analyzes were done in excel with the data extracted from the system. On the other hand, it does not have a robust module for managing fixed assets, measuring profitability, etc. The system is very transactional. At least it is my experience with the module purchased by the company at that time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamic 365 is in the field expert way o for simple undertakings

Reviewed 2 years ago

from my experience on the car business utilizing this item was significantly more better to go far in time into the primary results of microsoft ,its ease while communicating with your adequate instinct transferred for quite a long time into my memory assisted me with getting away such a lot of time and filling it by acquiring such countless different abilities in the help of business , I have discovered that time is cash , my thinking was lined up with the understand of the item which keep up your fuction into straightforwardness fasteness while its expense compairing to different items generally less expensive

Pros

We did the change to this product as it had more extensive choices as far as, Strong counseling association Strong administrations skill Overall expense Financial/authoritative practicality Product guide and future vision Product usefulness and execution Breadth of administrations Strong client center Strong client local area After using this Software, I realize this is the best fir for us, and won't change to anything extraordinary.

Cons

At the point when I began working with a Microsoft accomplice to modify the application, I immediately got baffled because of the quantity of blunders and barricades that accompanied the reconciliation and usage measure. I had assessed our circumstance cautiously to guarantee we had the necessary specialized determinations and would be a solid match for our organization; notwithstanding, I was lost by the prerequisites that we were unable to confront.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of the best ways to offer a first class service to your clients

Reviewed 4 years ago

In general it is a very complete CRM that allowed me to go a step further in terms of marketing and the projection of my service to my clients, naming the portfolio of potential clients, giving me more field of work.

Pros

One of the advantages of this CRM with respect to others, is that it combines all its Office applications with its own operation, making the learning curve shorter, seeing productive results much faster, it is cross-platform and accessible from anywhere, so you can always be aware of your customers, offer services and know if they have any questions or requests about the development you are doing for them, or the service you offer, their functionalities with respect to marketing are very complete and powerful, print graphics based on the impact of your campaigns, how many customers you got, all these data allow you to create and improve your marketing projecting your product more and more.

Cons

The price increases a lot as you are adding more users or require more features, you must keep in mind what you need and in advance to know or have a notion of how to use it to be worth the expense

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Functional if clunky enterprise database solution

Reviewed 4 years ago

The functions of Dynamics CRM are what sets this product out as one of the best out there. However, that doesn't mean it is at all easy to use for a novice or intermediate user. However, from a business stand point it is reliable and has served us well over many years.

Pros

When it comes to information storage and retrieval, Dynamics works well. The available data fields for customer data are extensive which make sorting vast amounts of data easy. The different functions available to marketers is very good as it allows us to segment pretty much any type of data as and when it is received. The integration of Dynamics with various APIs has also been easy for us, whether it's our front-end website or a 3rd party API like Trustpilot.

Cons

The interface is very dated. If you don't know quite how to do something you are going to struggle as it is very much busy menu after busy menu. The logic behind the user journeys doesn't seem quite right and there is a real lack of thought gone into making the software work well in the modern IT age. It can also be very expensive depending on what you need out of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's good for the price

Reviewed 8 months ago

Great tool for the price. But needs to be more flexible to latest changes. Not upto to the SAP levels of ERP system. But it is getting there

Pros

I like the purchase management and accounting feature. Very easy to use and user friendly. The product information management and vendor management modules are great as well

Cons

I am not a huge fan of the inventory management module. I think it can be better. Especially the inventory adjustment, movement and transfer. The tool is also not flexible to changes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Take a step forward in the management of your company.

Reviewed 4 years ago

Have a complete tool for the management of the company, where they manage and control all the managerial aspects that drive the development of the company.

Pros

This program is very complete, allows you to jointly manage the planning of your business resources and customer relationship management, it is also very intuitive because it is handled in a similar way to the most popular Microsoft programs, so it will be very easy to implement in the company and the learning curve will be very short, with this program you will be able to automate and relate several financial processes with the time of development per project, which allows you to have a generalized vision of how much you will earn, so project your earnings and lost, in addition to having first-rate tools for the relationship with customers, sending requests and progress reports for each project, the features it offers are very useful and the benefits are enormous.

Cons

The cost is high, of course it is a widely complete service, but you must have the economic previcion to face the expense, in addition to training the staff that will use it to get the most out of it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Dynamics - Customer Review

Reviewed 4 years ago

out of 10 i will give 8. functional and UX wise i have no comments. they know what we needed. pricing and overall optimization need to check, especially on premise model. ad dons are doing well security improvement are expecting upcoming versions.

Pros

As usual Microsoft Products are user friendly, their UX is better than any other competitors. since most of the users are familiar with Microsoft product such as Word/Excel, they could not feel any difficulty to use the product at first time. feature wise its dynamics in all aspects we can add more functionalities and do customization. very adaptive approach with authentication. since we concern about security and audit there are many method to do that.

Cons

off course about the pricing, since we are using multiple Microsoft product, Microsoft really look in to the pricing. also need to consider mid scale companies 100-500 user category. we have budget limitation, i think this is the only reason MS loose lots of opportunity.