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Mobile Field Report vs Fonvirtual Call Center Comparison

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Overview

Software for field service management - Gives you full control of your service activities right to your fingers.

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

9

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

MFR is a great tool to have when delivering all kinds of services to your client base. The tool includes all required options you need and the pricing is one of the best I have seen in the market.

Edward v.

The support by the MFR team is excellent and they were uncomplicated by adapting the system according to our internal processes.

HK

Heiko K.

It is fast, flexible, simple and the support is great.

KB

Kristin B.

Pros

Not enoughreviews yet

Cons

Poor invoicing functionality. The scheduler could filter the technicians by the location.

PB

Peter Billow

Minor translation errors, but these are updated continiously.

Edward v.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features81
  • 360 Degree Feedback
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Client Portal
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • Fax Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Goal Setting / Tracking
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Location Tracking
  • Maintenance Scheduling
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Online Time Clock
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Predictive Maintenance
  • Preventive Maintenance
  • Progress Tracking
  • Progressive Dialer
  • Purchase Order Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Assessment
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Who Answered Log
  • Work Order Management
  • Workflow Management
  • Total features69
  • 360 Degree Feedback
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Client Portal
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • Fax Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Goal Setting / Tracking
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Location Tracking
  • Maintenance Scheduling
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Online Time Clock
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Predictive Maintenance
  • Preventive Maintenance
  • Progress Tracking
  • Progressive Dialer
  • Purchase Order Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Assessment
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Who Answered Log
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier