Odyssee Service Features

Odyssee Service

Easy, reliable, enjoyable

3.67/5 (3 reviews)

Odyssee Service Feature Summary

  • Customer & Equipment management
  • Job creation & (recurrent) scheduling
  • Drag&Drop Planning
  • Multi-job and Multi-technician planning
  • Geolocalization
  • Route Optimization
  • Mobile offline/online app for technicians
  • Register Travel time
  • Register Timesheets
  • Register Used Parts & order new parts
  • Take Pictures
  • Read manuals
  • Fill in checklists
  • Fill in Service Reports
  • Get customer signature
  • Email Approval pdf
  • Workflow for unfinished/ to be rescheduled jobs
  • Upsell products to customers
  • Measure using Dashboards
  • Be transparant with the Customer Portal

Operations Management Feature Comparison

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Customizable Reporting (222 other apps)
Data Import/Export (222 other apps)
Document Storage (168 other apps)
Inventory Management (186 other apps)
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Monitoring (173 other apps)
Multi-Location (155 other apps)
Real Time Data (196 other apps)
Reporting & Statistics (190 other apps)
Third Party Integration (193 other apps)
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Odyssee Service Feature Reviews

2 reviewers had the following to say about Odyssee Service's features:

Markus Strelow

Well structured and easy to handle.

2018-06-11

Pros

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from Odyssee Mobile


Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

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Wolf Schumacher

This is a fantastic Online and Offline Tool for service personnel!

2018-06-11

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Pros

Ties in nicely with our Exact Cloud ERP solution. Multi-language capability.

Cons

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more