Odyssee Service Features

Odyssee Service

Easy, reliable, enjoyable

3.67/5 (3 reviews)

Odyssee Service Feature Summary

  • Customer & Equipment management
  • Job creation & (recurrent) scheduling
  • Multi-job and Multi-technician planning
  • Geolocalization
  • Register Travel time
  • Register Timesheets
  • Register Used Parts & order new parts
  • Take Pictures
  • Read manuals
  • Fill in checklists
  • Fill in Service Reports
  • Email Approval pdf
  • Workflow for unfinished/ to be rescheduled jobs
  • Upsell products to customers
  • Drag & drop planning
  • Route optimization
  • Offline access for technicians
  • Mobile signature capture
  • Customer portal
  • Dashboard

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Mobile apps

iOS App


0 reviews

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


13 reviews

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Odyssee Service Feature Reviews

1 reviewers had the following to say about Odyssee Service's features:

Markus Strelow

Well structured and easy to handle.

2018-06-11

Pros

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Odyssee Mobile


Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

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