Page 2 | Order.co Reviews - Pros & Cons, Ratings & more

Coupa

Order simplifies buying for businesses. Eliminate manual purchasing & payment tasks to create one place to purchase, approve, and pay for the products your business needs.

Order.co

Web-based

Buyer

It is super easy to use the widget to add items directly from a website to the Order.co cart. The consolidated invoicing has been amazing for our ap team.

Assistant Account Executive 

The platform is so convenient and if an item is out of stock it helps to choose a similar item. Also love the fact that it helps my company save money on materials.

This takes all the guesswork out of it. The platform is super easy to use and I like the fact that the customer service team is super attentive to any problems that arise.

VP of Operations

Overall we've been very satisfied with Negotiatus. The ease of use and responsive customer service have made our experience very positive.

Senior Administrator

I've not heard of any of my fellow team members having issues, either. Thank you for a seamless and pleasant experience.

General Manager

The ease of use, it's easy to find/order items and it automatically adjusts my quickbooks which is helpful for time management.

Director of Training & Development 

Onboarding and training were seamless and well planned. I love that our team is only ordering from the platform and not 3rd party sites.

Finance Coordinator

I love the ease of adding vendors and products. Also, the customer service is quick, professional and very thorough.

Area Manager

I love that the products are easily accessible in the search function, that we see what we are getting, and that the process (from start to finish) is quick and efficient.

Sales & Office Coodinator

It has been a good experience and i would recommend it.

Administrative Manager

I like the fact that we can get savings and substitutions to fill our orders promptly.

Inventory Coordinator

Sometimes the replacement product is not exactly the same which has lead to problems in the past.

Dry Room Manager / Inventory Analyst

There was an item that was sold out and rather waiting to purchase one from another site Negotiatus purchased a similar item but the wrong version.

Procurement Analyst

It was helpful for updating budgets, made it easier for accounting due to the invoice process, and helped users buy on one platform (for the items they could find).

Clinic Director

Not sure where to find how much I've spend on my individual clinic's budget each month.

I don't like that sometimes tracking takes a while to show up.

Invoiced

Invoicely

Invoice Template

InfiPlex Order Management System (OMS)

Order.co Makes Suitable Invoice Management 

This has allowed me to put some ordering responsibility on department heads themselves. Not worrying about office supplies has allowed me to create real cost savings for our organization. Also no more credit card statements to balance so bonus points for that.

Pretty Decent

Amazing platform

Have used for company ordering many products

Easy to use

So positive! Rep is my life line with the software, and it eases the pain of procurement for a 90+ location company. 

Per SoulCycle

9/15 Review

Simple to use, ordering is easy and efficient 

One stop shop simplified

They are always responsive. Tracking items and returns can be a bit of a process.

Centralize your purchases

Simplified Ordering 

Great for Retail Stores! 

Great Service

My overall experience is good. I prefer to locate items using the search bar. I don't always find what I need as the description or model number might not be as clear as I prefer. 

Review of Negotiatus 

Making ordering easy 

I enjoy using it to support our operations. 

Order review rh

Great Company

Got the job done but tracking was nonexistent.

One user's opinion

Order was a manual process for me. It required frequent updates, manual catalog additions, and manual catalog maintenance. Reporting was not accurate for financial analysis, it was not always user friendly due to the search function on the catalog, and in the end, it did not help us control our spend. It was helpful for updating budgets, made it easier for accounting due to the invoice process, and helped users buy on one platform (for the items they could find).

Sufficient product for smaller businesses, needs improvement on purchasing control and sourcing

Order has been extremely helpful to our Firm. We don't have anyone hired specifically to handle inventory and ordering so for me it gets tacked on to my already full load of daily duties in the Billing Department. Being able to get my supply ordering done and returns handled all in one spot with someone taking care of all the dirty work along the way makes my job a million times easier and I very much appreciate Order for their services.

Worthwhile Product - More Pros than Cons

neat softearew.

Very helpful, great and fast feed back when inquiring about an order.

Be Relax Spa

Working with Order.co has been the most frustrating part of our purchasing, and that is the opinion of my whole team across multiple states.  The basic functions it is lacking as a supply chain software application are too numerous to count and the obvious automation and computerization of purchasing functions is also very frustrating.  We feel as though we are always getting a sales pitch from our account manager who has never actually been able to give us answers for our concerns when we bring them to her at our meetings.  We feel as though we are being pushed to use the "substitutions" function constantly, despite Order.co having no parameter set as to what constitutes an acceptable substitution.  If we order 12oz of Windex, we want that size and brand specifically and would be happy for them to source it from a different vendor at a lower cost.   However, we don't want them to purchase a generic brand or a different size or formula, and the way they are set up that substitution could arrive as anything.  One time an order for a 36 pack of Coke showed up as a 12 pack of Coke.  That was the whole substitution they took upon themselves to save us money by purchasing a smaller quantity, but we had purchased the large quantity for a large lunch meeting and had to run to the store to buy more.  We purchased the favorite energy drinks of an employee as a reward and when the vendor was out of stock, Order.co substituted it for the wrong flavors at almost double the cost.

More trouble than value

Hi Stefanie! Thank you for sharing your review. We're happy to hear that your team finds it easy to add products to your catalog, sees the benefits in paying 1 invoice per month, and values our support team. We also hear your frustrations and are sorry about your negative experiences. We appreciate your feedback and would like to work with you to resolve these issues.

We've shared your review with our Customer Success, Operations, and Product teams so that we can do better in the future. Perspectives like yours help us improve Order.co for all users. We'll be reaching out personally to address your concerns.

Please know that Order.co would never intentionally use a customer's vendor account for another customer's order. This happened due to a Home Depot site bug, which has been resolved.

In regards to receiving goods at the line-item level. Order.co supports 3-way matching at the line-item level, and we would be happy to show you how.

Best–Sarah Bergeron, Sr. Director, Customer Success

Order.co Reviews - Page 2

111 reviews

Order.co Makes Suitable Invoice Management

Pretty Decent