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NetFacilities vs Urbest Comparison

Overview

Category Leaders

NETfacilities is the facilities management Industry's most comprehensive, easy-to-use CMMS solution.

Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$600/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

76

42

7

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

(27)

5

4

3

2

1

21

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cost effective, extremely mobile and no host software to install, good for us that are always on the move. Asset management is made very useful, efficient and will adapt to different types of assets.
What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy.
The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

Pros

And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.
Customers are more satisfied. The property manager it lso is benefitting.

Cons

The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.
It is difficult to find work orders that I have put in for my location. We have multiple locations in our agency so its difficult to find specific ones.
It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests.

Cons

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features72
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcoding/RFID
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dashboard Creation
  • Depreciation Management
  • Dispatch Management
  • Document Management
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Facility Management
  • For Mechanical Equipment
  • For Property Managers
  • For Schools
  • Forms Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Projections
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features78
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcoding/RFID
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dashboard Creation
  • Depreciation Management
  • Dispatch Management
  • Document Management
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Facility Management
  • For Mechanical Equipment
  • For Property Managers
  • For Schools
  • Forms Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Projections
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NetFacilities vs. Urbest

See how NetFacilities and Urbest stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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