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NetSuite vs ServiceNow Comparison
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Overview
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business. More...
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
Pros
KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Cons
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
Ewan H.
Key features
- Total features322
- "What If" Scenarios
- 1099 Preparation
- 3PL Management
- ACH Payment Processing
- API
- Access Controls/Permissions
- Account Reconciliation
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Availability Management
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Built-in Accounting
- CPA Firms
- CRM
- Calendar/Reminder System
- Campaign Management
- Capacity Management
- Capacity Planning
- Cash Flow Management
- Cash Management
- Cataloging/Categorization
- Change Management
- Channel Management
- Chart of Accounts
- Check Processing
- Check Writing
- Check-in/Check-out
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Core Accounting
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Cross Docking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Statements
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Cycle Count
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Security
- Data Storage Management
- Data Visualization
- Delivery Management
- Demand Forecasting
- Discount Management
- Distribution Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Dues Management
- Duplicate Payment Alert
- EDI
- ERP
- Electronic Funds Transfer
- Electronic Payments
- Email Management
- Email Marketing
- Employee Management
- Enterprise Asset Management
- Event Management
- Expense Claims
- Expense Management
- Expense Tracking
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Accountants
- For B2B
- For Government
- For Hospitality Industry
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Restaurants
- For Retail
- For Small Businesses
- Forecasting
- Fraud Detection
- Fund Accounting
- Fundraising Management
- Gantt/Timeline View
- General Ledger
- Grant Management
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Import/Export Management
- Incident Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Investment Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Item Management
- Kanban Board
- Key Performance Indicators
- Kitting
- Knowledge Base Management
- Knowledge Management
- Labeling
- Lead Management
- Lead Qualification
- License Management
- Lifecycle Management
- Loyalty Program
- MES
- Macros/Templated Responses
- Mail Order
- Maintenance Management
- Manufacturing Inventory Management
- Marketing Automation
- Material Requirements Planning
- Materials Management
- Member Database
- Membership Management
- Merchandise Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Commerce
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Multi-Location
- Multi-Store
- Multiple Projects
- Nonprofits
- Onboarding
- Online Invoicing
- Online Payments
- Order Entry
- Order Fulfillment
- Order Management
- Order Processing
- Order Tracking
- Overpayment Processing
- PO Reconciliation
- Partial Payments
- Payment Collection
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Pipeline Management
- Planning Tools
- Point of Sale (POS)
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Product Configurator
- Product Data Management
- Product Identification
- Product Management
- Production Management
- Production Scheduling
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Promotions Management
- Proposal Generation
- Publishing/Sharing
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Synchronization
- Real Time Updates
- Real-Time Chat
- Receipt Management
- Receivables Ledger
- Receiving/Putaway Management
- Recurring Orders
- Recurring Payments
- Recurring/Subscription Billing
- Referral Tracking
- Relationship Mapping
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Retail Inventory Management
- Returns Management
- Revenue Recognition
- Reviews Management
- Risk Analysis
- Risk Management
- SEO Management
- SKU/UPC Codes
- Safety Management
- Sales & Operations Planning
- Sales Activity Management
- Sales Forecasting
- Sales Orders
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scenario Planning
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Reporting
- Serial Number Tracking
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Labels
- Shipping Management
- Shopping Cart
- Skills Tracking
- Social Media Integration
- Sourcing Management
- Special Order Management
- Spend Management
- Status Tracking
- Stock Management
- Strategic Planning
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Management
- Templates
- Territory Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transaction History
- Transaction Management
- Transportation Management
- Trend/Problem Indicators
- Utilization Reporting
- Vendor Managed Inventory
- Vendor Management
- Vendor Master Data Management
- Vendor Payment
- Version Control
- Visual Analytics
- Volunteer Management
- Warehouse Management
- Website Management
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features66
- "What If" Scenarios
- 1099 Preparation
- 3PL Management
- ACH Payment Processing
- API
- Access Controls/Permissions
- Account Reconciliation
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Aging Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Availability Management
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Built-in Accounting
- CPA Firms
- CRM
- Calendar/Reminder System
- Campaign Management
- Capacity Management
- Capacity Planning
- Cash Flow Management
- Cash Management
- Cataloging/Categorization
- Change Management
- Channel Management
- Chart of Accounts
- Check Processing
- Check Writing
- Check-in/Check-out
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Core Accounting
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Cross Docking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Statements
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Cycle Count
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Security
- Data Storage Management
- Data Visualization
- Delivery Management
- Demand Forecasting
- Discount Management
- Distribution Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Dues Management
- Duplicate Payment Alert
- EDI
- ERP
- Electronic Funds Transfer
- Electronic Payments
- Email Management
- Email Marketing
- Employee Management
- Enterprise Asset Management
- Event Management
- Expense Claims
- Expense Management
- Expense Tracking
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Accountants
- For B2B
- For Government
- For Hospitality Industry
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Restaurants
- For Retail
- For Small Businesses
- Forecasting
- Fraud Detection
- Fund Accounting
- Fundraising Management
- Gantt/Timeline View
- General Ledger
- Grant Management
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Import/Export Management
- Incident Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Investment Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Item Management
- Kanban Board
- Key Performance Indicators
- Kitting
- Knowledge Base Management
- Knowledge Management
- Labeling
- Lead Management
- Lead Qualification
- License Management
- Lifecycle Management
- Loyalty Program
- MES
- Macros/Templated Responses
- Mail Order
- Maintenance Management
- Manufacturing Inventory Management
- Marketing Automation
- Material Requirements Planning
- Materials Management
- Member Database
- Membership Management
- Merchandise Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Commerce
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Multi-Location
- Multi-Store
- Multiple Projects
- Nonprofits
- Onboarding
- Online Invoicing
- Online Payments
- Order Entry
- Order Fulfillment
- Order Management
- Order Processing
- Order Tracking
- Overpayment Processing
- PO Reconciliation
- Partial Payments
- Payment Collection
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Pipeline Management
- Planning Tools
- Point of Sale (POS)
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Product Configurator
- Product Data Management
- Product Identification
- Product Management
- Production Management
- Production Scheduling
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Promotions Management
- Proposal Generation
- Publishing/Sharing
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Synchronization
- Real Time Updates
- Real-Time Chat
- Receipt Management
- Receivables Ledger
- Receiving/Putaway Management
- Recurring Orders
- Recurring Payments
- Recurring/Subscription Billing
- Referral Tracking
- Relationship Mapping
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Retail Inventory Management
- Returns Management
- Revenue Recognition
- Reviews Management
- Risk Analysis
- Risk Management
- SEO Management
- SKU/UPC Codes
- Safety Management
- Sales & Operations Planning
- Sales Activity Management
- Sales Forecasting
- Sales Orders
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scenario Planning
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Reporting
- Serial Number Tracking
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Labels
- Shipping Management
- Shopping Cart
- Skills Tracking
- Social Media Integration
- Sourcing Management
- Special Order Management
- Spend Management
- Status Tracking
- Stock Management
- Strategic Planning
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Tax Management
- Templates
- Territory Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transaction History
- Transaction Management
- Transportation Management
- Trend/Problem Indicators
- Utilization Reporting
- Vendor Managed Inventory
- Vendor Management
- Vendor Master Data Management
- Vendor Payment
- Version Control
- Visual Analytics
- Volunteer Management
- Warehouse Management
- Website Management
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations639
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations425
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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