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NetSuite vs Teamwork Desk Comparison

Overview

NetSuite is the world's #1 cloud ERP solution trusted by more than 24,000 high-growth customers worldwide to run all of your...

Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$499/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$7/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

284

305

103

16

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

76

49

7

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Overall its good as in it does what it needs to do, and then some. It's useful but feel at times we are only touching the capabilities of this software other then really utilizing it.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Netsuite is the best available option at the moment. It's very intuitive when it comes to navigating the software and their customer service is great if you need assistance with something.

Pros

Ease of use, great tracking abilities, exporting as Excel documents, good customer support.
Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat.

Cons

Since it is so customization it is a little more difficult to learn. It is a bit costly and you pay per seat so if you need to have 1 person have multiple seats then it could get a little more costly.
While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies.
To add insult to injury, NetSuite made us renew the license while the tool was in development (late!) and we were not using it.

Cons

Another particularly annoying problem with TW Projects is notifications.
But for me, the worst feature is that with a basic (paid) subscription, you can't remove the 'powered by ...' text at the bottom of each email received by our customers.
I need a way to close task lists even when some items are incomplete. My business is an animal hospital, so there are times when some tasks are deferred to attend to emergency cases.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features65
  • API
  • Accounting Management
  • Activity Dashboard
  • Anti Spam
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Lead Distribution
  • Barcode Scanning
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Capacity Management
  • Cash Flow Management
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contract Management
  • Currency Conversion
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Demand Planning
  • Distribution Management
  • ERP Integration
  • Electronic Payments
  • Email Templates
  • Employee Self Service
  • Event Triggered Actions
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Fraud Detection
  • General Ledger
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Productivity Reporting
  • Project Notes
  • Project Time Tracking
  • Promotions Management
  • Quality Assurance
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receipt Management
  • Reporting & Statistics
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Forecasting
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Vacation Tracking
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • eCommerce Management
  • Total features34
  • API
  • Accounting Management
  • Activity Dashboard
  • Anti Spam
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Lead Distribution
  • Barcode Scanning
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Capacity Management
  • Cash Flow Management
  • Categorization
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contract Management
  • Currency Conversion
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Demand Planning
  • Distribution Management
  • ERP Integration
  • Electronic Payments
  • Email Templates
  • Employee Self Service
  • Event Triggered Actions
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Fraud Detection
  • General Ledger
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Mail Merge
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Prioritizing
  • Procurement Management
  • Product Data Management
  • Productivity Reporting
  • Project Notes
  • Project Time Tracking
  • Promotions Management
  • Quality Assurance
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receipt Management
  • Reporting & Statistics
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Forecasting
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Vacation Tracking
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations378
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations19
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NetSuite vs. Teamwork Desk

See how NetSuite and Teamwork Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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