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Conga Contracts vs ServiceTitan Comparison

Overview

Offering a potential ROI of 150% - 200% in the 1st year of implementation. It is an easier way to negotiate business & reduce...

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(54)

5

4

3

2

1

28

19

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

124

23

3

3

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Overall, the experience has been amazing. The support and deployment of the product was seamless.
The support team is amazing and the ability to use where ever you have an internet connection is very helpful.
The support you get is amazing. Their teams stand behind every aspect of the product and are continually listening to user feedback to improve it.

Pros

From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Cons

Whenever I need to work on a proposal, I try to do so cautiously out of fear of losing something important. I struggle to trust this tool.
Lack of access to training materials; response time of support when there are system errors.
Conga is unethical and has no culture of customer service.

Cons

If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be.
It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features37
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Charting
  • Compliance Management
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Content Repository
  • Contract Management
  • Customer Experience Management
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Migration
  • Digital Signature
  • Disaster Recovery
  • Dispatch Management
  • Document Storage
  • ERP Integration
  • Electronic Payments
  • Email Marketing Management
  • GPS Integration
  • Geolocation
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • Project Workflow
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Risk Analytics
  • Rules-Based Workflow
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Timesheets
  • Web Analytics
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • Total features57
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Charting
  • Compliance Management
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Content Repository
  • Contract Management
  • Customer Experience Management
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Migration
  • Digital Signature
  • Disaster Recovery
  • Dispatch Management
  • Document Storage
  • ERP Integration
  • Electronic Payments
  • Email Marketing Management
  • GPS Integration
  • Geolocation
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • Project Workflow
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Risk Analytics
  • Rules-Based Workflow
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Timesheets
  • Web Analytics
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Conga Contracts vs. ServiceTitan

See how Conga Contracts and ServiceTitan stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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