Officetrax Facilities Features

Officetrax Facilities

Cloud-based facility management - more than just CMMS

4.05/5 (37 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Scheduling
Automatic Backup
Barcoding/RFID
Billable Items Tracking
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Client Portal
Commercial Properties
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Digital Signature
Dispatch Management
Document Storage
Document Templates
Electronic Signature
Email Alerts
Employee Database
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
Forms Management
Forum / Discussion Board
GPS
Historical Reporting
IVR / Voice Recognition
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Kitting
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Preventive Maintenance
Product Identification
Project Time Tracking
Proposal Generation
Purchase Order Management
Quotes/Estimates
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Supplier Management
Tagging
Task Scheduling
Technician Management
Territory Management
Third Party Integrations
Time & Expense Tracking
User Management
Vendor Management
Visual Analytics
Warehouse Management
Warranty Tracking
Work History
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Scheduling
Automatic Backup
Barcoding/RFID
Billable Items Tracking
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Client Portal
Commercial Properties
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Digital Signature
Dispatch Management
Document Storage
Document Templates
Electronic Signature
Email Alerts
Employee Database
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
Forms Management
Forum / Discussion Board
GPS
Historical Reporting
IVR / Voice Recognition
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Kitting
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Preventive Maintenance
Product Identification
Project Time Tracking
Proposal Generation
Purchase Order Management
Quotes/Estimates
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Supplier Management
Tagging
Task Scheduling
Technician Management
Territory Management
Third Party Integrations
Time & Expense Tracking
User Management
Vendor Management
Visual Analytics
Warehouse Management
Warranty Tracking
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Scheduling
Automatic Backup
Barcoding/RFID
Billable Items Tracking
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Client Portal
Commercial Properties
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Digital Signature
Dispatch Management
Document Storage
Document Templates
Electronic Signature
Email Alerts
Employee Database
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
Forms Management
Forum / Discussion Board
GPS
Historical Reporting
IVR / Voice Recognition
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Kitting
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Preventive Maintenance
Product Identification
Project Time Tracking
Proposal Generation
Purchase Order Management
Quotes/Estimates
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Supplier Management
Tagging
Task Scheduling
Technician Management
Territory Management
Third Party Integrations
Time & Expense Tracking
User Management
Vendor Management
Visual Analytics
Warehouse Management
Warranty Tracking
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App

Officetrax Facilities Feature Reviews

25 reviewers had the following to say about Officetrax Facilities's features:

Al M.

Great support and functionality.

2018-06-25

Strong support and functionality made it possible for us to centralize and gain better oversight to spending and project decisions.

Pros

Reporting capabilities and real time visibility to retail operations and maintenance enhances our ability to maintain a much improved maintenance profile.

Cons

Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carol C.

Versatile functionality at its best!

2017-05-04

Thank you for always being there, helping, guiding, creating new functionality as we grow! I could not think of a better company to partner with!

Pros

Reporting Capabilities Ability to get custom modifications Vendor tracking and information seen with ease

Cons

Activity reports don's show details what Request they are working on or for how long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Caroline R.

Previously managing call requests thru Excel, now using a very cost efficient, robust program to track, assign and manage work requests from over 100 locations.

2017-05-04

Pros

Historical Data; Electronic work requests submitted from the Retail locations very clear; Reporting functionality is easy

Cons

Implementing changes to the platform is not easy and we do not get the benefit of other user's ideas/changes; The cost of these change implementations as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Becca


Caroline,
Thank you very much for the review! We take our customer’s feedback to heart to make sure we continually improve on Officetrax. With that being said, I am excited to say that in our new version of Officetrax you will be able to benefit from other users’ ideas with more regular updates and new features. I believe you’ve already been in discussions with our team on moving to this new package and we will follow up to make sure that is still the case!

Read more
Al M.

Amazingly flexible platform

2017-05-04

The team at Core 7 are amazing to work with. They are refreshingly accessible. Something that is rare in the age of "on line support" and FAQ that seem to pop up when you need or request support from in most software Suites.

Pros

Their unique process shepherds you through the development of a comprehensive database that transforms into an effective maintenance tracking platform and asset life cycle management tool.

Cons

I find the "clean" look of the interface makes reading and navigation a bit difficult for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
DeWayne D.

Out of date

2018-06-25

Pros

Service Channel and Corrigo Pro are much easier to use and those products have a clean format.

Cons

Other facility management software companies have on-line access along with apps that allow our technicians to check in and out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No

Response from Becca


Hi DeWayne,

Thank you for taking the time to leave us your feedback! We’re sorry to hear that Officetrax missed the mark for you. I would like to invite you to give our newer software a try as it is updated from the version you’re currently using. I think you may find a huge improvement in speed, appearance, and functionality. I’ll have your account specialist reach out to help show you around!

Read more
Max C.

SOFTWARE USER

2018-06-25

Pros

Organized and simplicity and cataloguing for future references allow for one-stop of comprehensive service management.

Cons

There is nothing we can think of right now, although would like to see more personalized approach to each industry and their requirements?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nick F.

Keeps me organized!

2018-12-17

Pros

This program helps me to organize, schedule, and track my maintenance activities more efficiently.

Cons

I wish the dashboard was a little more intuitive but it still gives me the ability to visualize work order amounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elisa C.

GREAT SOFTWARE

2016-10-12

it is easy to navigate in all areas from entering a service call, contacting a vendor, running a quick report, and tracking my facilities expense.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Core 7 Technologies


We really appreciate the positive review - thank you so much for the kind words!

Read more
Shari S.

OfficeTrax Review

2018-06-25

Pros

Great support staff and ease of use. The reporting capabilities satisfy our customers and allow us to teach them the process.

Cons

Cost too much to make minor changes. Would like to make minor changes on our own - delete vendors, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Scott A.

Not Impressed

2018-06-26

Pros

I am allowed to enter my own reference number into the work order and can search via that reference number.

Cons

It's hard to get reports. The colored parts of the screen that tell you the number of open work orders, etc. is never accurate.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No

Response from Becca


Hi Scott,

Thanks so much for taking time to leave us your feedback, we really appreciate it! I’d like to share an invite with you to try our upgraded software that works great on all browsers and devices. I think you’ll notice some other great improvements too! I’ll have one of our account specialists reach out to you to see if you’re interested. I think we’ll be able to resolve these pain points for you. Thanks again!

Read more
Shari S.

Love working with the product and it works well in our industry.

2017-05-04

Pros

Customer support, flexibility, reporting. We always get prompt responses to any issues.

Cons

The cost is always challenging to justify. I understand their is a cost to OfficeTrax but we always struggle with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marion D.

Officetrax is missing end to end solutions for national service providers

2018-04-02

no

Pros

"generally" easy to use.

Cons

- We should have the ability to build our own pull-down menu fields (example: the Dispatch Status field) - When looking at ALL work orders it is difficult to tell which are in Invoice Pending status unless you click on each individual work order

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No

Response from Becca


Hi Marion,

Thank you for taking the time to leave us this feedback! We're so sorry to hear that you were having trouble. Your Account Specialist has already been in touch and we hear that a lot of the cons were addressed immediately for you. Feel free to reach out to us any time you have a question or need any help!

Read more
Kristin R.

Overpriced and unorganized.

2018-06-26

Pros

Time stamp feature is a plus.

Cons

Too many steps to provide a quote, process for invoicing, etc. Not well organized for what we pay to use the site.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carol C.

Favorite

2019-05-14

We are able to effectively track and complete work orders based on our client's Service needs!

Pros

There is never a question where the work order is in the workflow. This system has all you need and if something isn't there they can and will customize your profile.

Cons

While it is hard to find something negative about this software, I do think that the ability to add or customize status' and the work order page by our client's needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sonya W.

Officetrax gets it done

2018-06-26

Pros

Requests are always listed with status in plain site.

Cons

There is no direct access to the customer for emergency situations.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from Becca


Sonya,
We really appreciate you taking the time to share your feedback with us! I wanted to let you know that our updated version of Officetrax works great in chrome (and other browsers too!). You may notice a few other improvements as well. I’ll have one of our account specialists reach out to you to show you around. Thanks again!

Read more
Zaighum A.

OfficeTrax Review

2020-10-13

Overall office assistant means officetrax is office manager for all small property and other businesses.

Pros

Commercial propert, invoicing, trackers and auto popup notifications.

Cons

In officetrax I didn't find ant technical error but customer support is sometimes not work properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sophie L.

User Friendly

2018-06-25

aside from any minor issues, I really love this system,

Pros

We can track past requests , spending at each location and by region across the country

Cons

the hand that hovers over requests is very shaky and takes a long time to connect, and a constant acknowledgement pop up in green

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Asha S.

Not bad, but pretty awkward to navigate in

2018-06-26

Pros

Sending email messages right from the program, and having a record of them under each request as well as in email.

Cons

Keeps switching back every time you go into a task and then back out again.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
April V.

2 of our biggest customers disptach their jobs to us through Officetrax.

2018-06-27

Pros

Easy to receive the requests, add notes, see pictures, and do invoicing all in one place.

Cons

Would love to be above to accept new requests from our phones. 1 of our customers does not allow us to reply to the email with "Accept" or "Decline" and we have to get access to a desktop.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jenna B.

Easy!

2017-05-04

Pros

user friendly, lots of filtering options.

Cons

sometimes a little bit slow or laggy when doing upgrades.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Justin F.

Great system for the value and the customer service is great.

2018-03-28

Office Trax is a great product. We are just beginning to use the system and I am sure our team will have more feedback next year.

Pros

We like that Office Trax is easy to use and you can get out what you put into the system.

Cons

If you need to update lists or add data into the system, you either do it manually or must pay Office Trax additional fees to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Christy G.

Great System!

2018-06-25

Love everthing about it!

Pros

Helps to keep track pf expenses and things needed for out locations/./

Cons

Nothing bad at all. I have had no issues or complaints. Great system, great customer service! Never had any problems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Catherine G.

3***

2018-12-04

Clear up and make it more obvious what each work order means, or group them together easier, it was just very hard to navigate around and get it right the first time, but the customer service was great and they always helped me when i called not knowing what i was doing!

Pros

It is really nice to have a place to go to be able to file all work orders instead of calling someone each time something breaks in the store.

Cons

The selection for work orders, I am always putting in the wrong work order because its very vague on what each work order is

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Steve P.

Its a good program

2018-06-26

Pros

The part that I use is just invoicing but i find it easy to use I'm still learning to navigate it

Cons

I find that having to list all parts separately very time consuming, we include a copy of the invoice with the parts break down

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Charlie L.

Disappointed.

2019-03-14

Solved nothing, created many problems, and added more time and stress to my workday.

Pros

Seeing as it has NEVER recorded my time on site correctly, I would say ABSOLUTELY NOTHING.

Cons

?????? There is nothing to like about the current version I am attempting to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more