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Okdesk

Field management, held desk, post sales, service automation.

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Okdesk Pricing, Features, Reviews and Alternatives

Okdesk product overview

Price starts from

$

19

/momonth
Per User

What is Okdesk?

Okdesk is a powerful helpdesk cloud SaaS focused on maintenance, after-sales & field services. Currently, 700+ B2B companies from North & South America, Europe, Asia, Russia & CIS are using it to automate dispatching, service contracts management & equipment maintenance.

Key benefits of using Okdesk

Service requests (tickets) scheduling and real-time monitoring:
Multichannel ticket registering (phone call, client-portal, web-form, email processing, mobile apps, Telegram chatbot etc.)
Configure automatic email check
Maintenance checklists (possible to attach pictures)
Email conversation on tickets
Tickets routing and user rights customization
Customization of ticket statuses, priorities, and notifications
Automatic assignment of tickets to responsible agents
Similar ticket replicating
Scheduling of recurrent work orders
Excel export generator
Paid tickets and Scheduled maintenance
Quantities of works and materials in a ticket
SLA settings

Clients, client's infrastructure:
Client Web Portal
Company cards
Unlimited number of client locations tracking
Roles and permissions
Mobile app for clients (iOS and Android)
Client’s signature on a smartphone screen

Service contracts:
CRM Module: manage all your customers and contracts in one system
Email notifications of contract renewal
Expiring contract reminder

Service aims and equipment:
Equipment card: types, manufacturers, and models
Recurring and guarantee works scheduling
Setting relations between Equipment, client’s facilities and contracts
QR code generation

Field technicians Management:
Technician’s Mobile Workplace (iOS and Android)
Keeping track of agents’ daily itinerary
Calendar view and user scheduler
Map view and user scheduler
Field technicians roles and permissions management
Printed forms module (allows to create custom template-cased documents)

Mobile application for field technicians (iOS and Android):
Geolocation using mobile embedded GPS
Map view of routes on a mobile device
Creating new tickets (with incident photo)
Chat and photos capture in reports
Field user activities (working time, travel time, etc.)
Offline mode (for places without an Internet connection)
Push notifications

Mobile application for clients (iOS and Android):
Unlimited users
Voice to text ticket submission
QR-codes for a fast ticket registration
Access to a knowledge base

In-built reports and analytics

Knowledge base:
Built-in WYSIWYG article editor
Roles and access management
Articles visibility management

Okdesk integrations & API:
IP Telephony Integration (CTI) via API
Preconfigured reports in Microsoft Power BI
REST & SQL API
Webhooks
Integrations (Wialon, Navixy, Omnicomm, Slack)

Branding and customization:
Customization of client portal (logo, colours, favicon, and title text)
Domain parking
Custom mobile apps publishing + support (iOS & Android)

Analytical multi-level report panel

Dozens of enterprise-level dashboards with various detailizations of performance metrics

Ready-made tools for multi-channel support

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Documentation
Videos
Webinars

Okdesk pricing information

Value for money

5.0

/5

7

Price starts from

$

19

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Okdesk features

Functionality

5.0

/5

7
Total Features91 9 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Document Management
Workflow Management

Functionality contenders

Okdesk users reviews

Overall rating

5.0

/5

7

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.57/10
Rating distribution

5

4

3

2

1

7

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

from developer

Reviewed 3 months ago
Pros

Great combination of features and tariffs price. Powerful SLA module that was very important for our workflow.

Cons

Didn't find any issues for now. Maybe later.

Vendor response

Many thanks for your trust. Developers community recognition is very important for us. Keep working !!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okdesk is perfect solution for all companies

Reviewed 6 months ago

After Okdesk implemetation , i got many informations about our field equipments, it was higly improved client answers and issues solved much quickly and for every equipment we have a perfect history . I cannot imagine to return to previous situation.

Pros

All the feature are excellent and is suitable for any services company or for dispatching needs.

Cons

I did not find any issue untill now relate to our business needs.

Vendor response

Many thanks for your feedback. We'll keep doing our best to offer the most professional solution in the industry and keeping personal touch with all our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

adaptability

Reviewed 3 months ago

The experience with this software is a very good one, achieving a high activity flow and satisfied customers with short waiting times.

Pros

The integration in the equipment service activity is easy and requires accuracy in entering the information, it creates an activity flow that brings an extra benefit to both the team and the end customer.

Cons

an average level of training is required to use this software

Vendor response

Thanks for the great feedback. Looking forward to keep working together!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A cost effective but highly efficient option in the current market.

Reviewed 6 months ago

The help desk worked with us until we felt comfortable with the software. This gave us the feeling that Okdesk would always be there for us when we needed them. I'm confident in our decision to work with them and we have already seen improvements in how we handle our customers due to our working relationship with Okdesk.

Pros

The product's interface allows a novice user to quickly learn what is important to them and how to maximize their time. The use of "drag and drop" lets you see how the work flow happens while keeping it very simple. We didn't have a lot of time to learn another complex system but needed something efficient that provide insight into our tech's and customers needs. This software platform solved that issue for us.

Cons

No matter how simple a software system is there is always a learning curve. Even though we learned how to use the platform quickly we did make several mistakes early on that caused some minor problems. The terms that are used within the software are different than what we use internally at our company which caused some confusion. Once we changed our mindset on how the terms were being used it became much easier.

Vendor response

Thanks for the great review! We look forward to continuing our collaboration and wishing your company success!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Solved our tickets problem

Reviewed 6 months ago
Pros

What I most like is the help desk behind the software. These guys were always prompt to give us the solutions that were according to our own processes and busines model.

Cons

I can't find something wrong from Okdesk

Vendor response

Thanks for the review! We'll keep working hard to deliver a best service for our customers!

Okdesk FAQs and common questions

Okdesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Okdesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Okdesk supports the following languages:
English, French, Romanian, Russian, Spanish


Okdesk supports the following devices:
Android, iPhone, iPad


Yes, Okdesk has an API available for use.


Okdesk integrates with the following applications:
amoCRM, Wialon, Telegram, TeamViewer, Trello, Slack, Asterisk, Navixy, Bitrix24, Microsoft Power BI


Okdesk offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

Common Okdesk comparisons

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