TourSolver Reviews

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.

About Toursolver Cloud is a solutions very easy to use to implement with final users

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.

Lets customers know of ETA's via text and email once a route has been planned.

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.

Easy of use (for final user), integration possibilities, strentghness

Implementation requires a deep knowhow...

Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.

It is fairly quick to load info to get map

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!

Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo

De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado

Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.

After lots of time with it it becomes easy to use

Always needs to be connected to the internet

Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

There is not much I dislike about the software.

Thank you for taking the time. We are working hard on our features and fast implementation!

Able to map and Locates almost all sites

-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name

Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.

Route Planning and being able to communicate to the customers

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.

I like the allows certain amounts of time for each job and plots on a gant chart

A bit difficult to rearrange the calls in the order I would like

Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.

availability of user options that can by customised

search bar for adding new addressed not working

Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.

Easy of use and powerful tool. Customizable.

Desired Features like templates based on different bussines

Hello, thank you so much. We are introducing business templates with our next release; stay tuned!

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.

Route planning is very easy and does not require previous experience

More documentation and examples are required to load the information of the multiple optimization variables

Hi Miguel, Thank you so much for the review, feel free to get in touch with our support team if you need more information on the optimization parameters. We are working hard on boosting our self-help documents so stay tuned!

Robust algorithm and routing engine that places more visits than all software I tested in the past (while respecting our business constraints).

It could use a simplified business rules process, way too many options for me!

No pros were added to this review

No cons were added to this review

Thank you for your feedback; we are glad to hear that our solution increased your tech efficiency.

No pros were added to this review

No cons were added to this review

Thank you for taking the time Denis!