Order Time Inventory Reviews

The ability of this program to allow us to build assemblies and kits was our #1 requirement and Order Time does that fabulously. We create a lot of assemblies (Bill of Materials) and this program makes the process easy! Their documentation and customer support has been phenomenal!

It's tough to find a "least" topic for Order Time but...may be updating large groups of "items" proves to be a little challenging for us.

OrderTime is extremely thorough. In searching for our move from only QuickBooks desktop, I knew what I needed for now and wanted for the future. After researching many, many other solutions, all of them fell short in basic needs in one way or another. Finally I found OrderTime, and it was a great fit. They absolutely met my needs and wants for inventory, sales, and customer management. It was also nice to learn that they were deploying OrderTime as an online version after years of the in house NumberCruncher software. Then, it made sense why they were so good at everything.

It is not a complete solution, with accounting, so you still need some type of A/R A/P GL plugin. They are so good at everything else, I want this. But, sometimes you do what you are good at so you can be great at it.

It has a slick UI which is modern and fresh.

From an admin perspective possibly some access to the workflows for customization, on the flip slide it's potentially more robust not having such access!

Did not like anything about it. Maybe the fact that you could custom build reports yourself?

Very buggy, outdated interface, integrations did not work consistently, customer service was basically non-existent.

As our Client's Accountant, I've been using OrderTime for almost 2 years now and have always appreciated the support from the OrderTime team. The knowledgebase they created also provides pretty much everything that a user needed to know about the product. I personally like how versatile the reports are. The UI is really great and the support is really awesome.

There's still a few (but very minimal) bugs but the support team never fails to resolve them every time I encounter some.

Very easy to use and manipulate to exactly what you need.

I wish things like adjustments to inventory or notes left in the system were date stamped automatically. Currently when something is changed it's based on the date the transaction was created, but if you go back to edit that transaction there is no update to the date. Also, nothing is time stamped, only date controlled. Having that high level of control helps with problem solving when things don't go as planned.

The best part about this software is the support behind it. Not only does it have extensive features to help with order taking, generating purchase orders, and tracking orders, but when something is missing or goes wrong, their support is responsive and fast. When we first tested OrderTime, we found that our accounting system was not receiving cross reference information for billing and invoicing purposes to track which orders pertained to the bills and invoices. OrderTime jumped on the problem immediately, worked closely with us to understand the problem, and then fixed the issue even before our trial period ended. This is a company that is able to respond quickly to customer service issues - something you do not see from many software companies.

This is a minor issue, but I would have liked to see more detailed reporting of the changes made during synchronization with our accounting software.

We love the fact that our inventory has really been on point with this software.

There isn't anything we do not like about this software.

OT is user friendly and very versatile. Manuals and training videos are done very well.The best feature is the possibility to customize the software to your specific needs. Reports can be build any way you need.

I will have to think hard to point out about features that are less than perfect.

Overall, the product is easy to use. There are many articles/links/webinars in the help section to help you navigate through areas in questions plus an excellent support team. Being able to submit the purchase orders directly from the system and keep a log of activity, notes, attachments, etc. with each purchase order. This simplifies things when you have multiple individuals keeping track of purchase orders and helping everyone stay on the same page.

There are some features that would be nice to see, like the ability to go to the next item number without having to go through the list items. Serializing for batches with a unique number so you do not have to go into each one.When you are in the reports and need to create your own being able to have access to all the tables regardless of which baseline you start in.

My favorite thing about Order time is that I am able to link together customer backorders to the order I place to my suppliers. This allows me to easily manage all the orders and do follow-ups with my customers and suppliers. I also like that it integrates with my website (Bigcommerce) and with Quickbook online. Also, I love the fact that the team really listen to our feature requests and implements them to make our lives easier!

There was a few quirks with the bigcommerce integration, but OrderTime team is really responsive and solve everything!

The integration with other software is a huge plus for our company, we integrated Ordertime with Quickbooks accounting and a be-spoke app we use in manufacturing. The team of developers worked closely with us to make sure this was all working perfectly. Every obstacle as been overcome.I also like the progressive nature of the company, and their continued updating of features and possibilities.

The printing add on - it is extremely difficult to format labels for printing, we barcode and lot track product, and there is no sense to the formatting rules, it was quite frustrating, it is also not very user friendly.Understanding integration errors is tricky in the beginning, what the errors actually mean, again when using a while, you get used to this and learn quickly.

Easy to use Easy to learn Many great features for a growing company Management of Inventory in one platform B2B Portal for customers CRM capability Simple synchronization with QBs

We have not had anything that we do not like about the software. It is easy to use and learn and the Order Time team has been very helpful with the installation and support of the software.

Between the support and feature-set, this product is the solution to inventory and order management when working with QuickBooks.

If I were to point out a con, it would be the user interface. Until you learn where everything is, many of the "lists" you need aren't in the most intuitive places. That said, they are constantly improving it, and I have no doubt that it will continue to improve with time.

Easy for tracking orders, shipments, and all the activity in between including lot tracking.

Some of the reporting can be confusing to setup for custom output.

OrderTime is primarily our source of truth for inventory. With inventory spread out all over multiple online stores we were unable to keep track of our products. Now, with OrderTime we know exactly what we have available for each marketplace.

The user interface is pretty basic. However, the simplicity works out better in the end.

Order Time is an ideal product for businesses like ours who sell products and need to effectively manage inventory. The integration to Quickbooks gives our business a comprehensive business and business management solution. We track prospects, quotes, sales conversions, customers, Purchase Orders, Sales Orders, and Work Orders. We essentially have an ERP - MRP solution at a fraction of the cost when compared to other mid-level solutions. The customer service form NumberCruncher is great too.

The software met our requirement so I can't think of anything specifically we need.

Ease of use and functionality. A seamless front end software to run a manufacturing or distribution company while using QuickBooks as your back end. Interfaces smoothly with shopping carts so web orders automatically populate and payments are automatically applied.

Moving from the desktop version, the functionality remains the same, it took a bit to get used to navigating.

Once you have an understanding of the product, it is very easy to use. Great support from 1st day until now. (4 years later)

Sometimes it's hard to determine what certain information relates to. What is quantity vs amount. Great support to help with this though.

Ease of Use. Manages inventory and orders.

Wish it would update pricing to Website and Quickbooks

It is the best system out there if you need a system to do what other programs won't do. The team of experts will work with you until it's perfect!

The thing I liked least about the program is that some of the tutorials on the help page aren't very helpful because they don't have ever area covered as to each problem that can possibly arise. That being said, no program has a resolution for ever problem if that problem has never surfaced before. However, the Order Time team of experts are always there to figure out how to fix it!

I sell products out of multiple locations so this is a feature that was not available in Quickbooks. I also do bar code scanning which is part of Order Time. The setup was super easy and the Order Time team held my hand thru the onboarding process. I highly recommend purchasing the extra training so all your users know what to do and don't mess up the system. I also work with Canadian currency for purchasing so the multi-currency feature is a real plus.

I can't think of any cons. Maybe the conversion from Quickbooks was difficult but probably because my Quickbooks file was so messed up after 10 years.

Ordertime is a very intuitive software to use. It eases the burden of taking and shipping orders. The back end data is also very customizable. We are just scratching the surface with the customizations that can be made to our data. It's great to have the power to make customizations yourself.

The sync with Quickbooks desktop works, but requires keeping an eye on. Probably has more to do with the limitations in enterprise.

Order Time has an ease to learn and utilize each day. The ability to scan in copies of invoices, packing slips and other paperwork to share across the company has make a huge difference in time and storage. I love the ability to open up different files and be able to look at them all at one.

Getting started. But once we started it became easy to use.

I love how easy OrderTime is to use, and if I come across any issues it is fixed within the hour.

There are some bugs and some more things that could have better customization options.