Orderhive Reviews

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Wonderful system and extremly good customer service. They are answering by chat directly inside the system, and help you out. The system it self is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.

The order view should be a little easier and it should be possible to change customer data directly inside the order, and not via the customer tab.

- cheap (compared to others). but in the long run it costs you more because the software is full of bugs! - tons of features (that don't consistently work)

- so many bugs! - customer service (9/10 times they wouldn't help and would say "we need to escalate this to our technical team". those 9 times were all time sensitive for our business - no mobile app for iOS - lock you into a contract and then try to charge you more after 4 months of being locked into their buggy software

Pictures of every product at the main screen level. Great customer support Program work flawlessly syncs data in seconds

There is a 4 times a day limit on the number of times you can sync a channel

Hi Chen. Thank you so much for your honest feedback. Looking forward to offering much more. :) Thanks & Regards, Megha Vishnoi

The customer service is excellent. [sensitive content hidden] has been a lot of help. Would not have been able to set it up without her.

Still too new to the software to know...

I was hoping that it would keep my inventory correct

my inventory is always messed up and need more training on the system

Works with Shopify, Prestashop, Ebay and Amazon without a hitch. Their customer service was top notch and were available during US hours either via SKYPE or chat system. This platform is a no brainer if you want a multi channel inventory manager. You can update all stores from one platform in real time. Go get this now you can be up and running in a day.

This software does not offer mapping of shipping method or customer notes.

Good inventory management is very important to me since most of my items are one of a kind, and I sell on multiple venues.

Integration with all venues was very painless and simple, I have never had any trouble using Orderhive.

No pros were added to this review

The only snag is their work hours because the team is on the other side of the planet, but unless you have a crazy emergency that can't wait a day, you'll be fine. We haven't had an issue yet.

Hi Casey. Thank you for your honest feedback. Irrespective of working hours, we try our best to offer support to our users. We'll surely keep raising the bar of customer support. :)

The great UX friendly and easy to use! If you want to manage warehouses, transfer inventory, make wholesale purchases and everything you would need to make your e-commerce business succeed, this great app is for you! Just need to add more advanced filtering options in the dashboard and in the storefront and will be PERFECT!

The app doesn't improve the UX in the storefront, if you can do that, it would be AWESOME! The UX in the dashboard is phenomenal, but you should consider to include the storefront UX enhancers

We like the way this software has live updates and is easy to connect.

The changes to the software design and look.. I actually liked the old school look and feel..

We have been using Orderhive for about 3 years and it has worked very well for us. We don't experience many issues and when we do we get a quick response from their support team. And they have built a few customizations for us so the system fits our needs well.

Some recent UI updates have made the platform less intuitive in my opinion, but that may just be because I was used to how it worked before the updates.

This software is easy to use, intuitive. It provides many different functions for order processing and allow us to dispatch orders between different warehouses and dropshippers. The customer service is always available and provides a good support

The return section is not great. we're always talking in order number and this section is sorting by customer name... (?) not possible to search an order number, and even sometimes to find out with the customer name. On the purchase section, once on order is made, no update is made inside the product. So if you add a barcode to a product after a purchase validation, the barcode won't appear in the...

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Great customer care and simple to use software

Price for each channel is 25$ so if you have 10 channels that will be 250$ a month which is a little high.

Hi Vitalijs. Thank you for your honest feedback. We're glad the software is helping your business. We'll take your suggestions into consideration and keep enhancing. :)

Easy UI Cheaper than other systems

Some basic requirements are covered Support is extremely slow, tedious and nothing ever gets finished

Hello Ruth, Sorry for inconvenience. I provided you the solution to your problem and we are working on changes required by you. Any changes in product takes sometime as it goes through different process of testing and quality assurance. I am sorry in delay for making your required change. It will be available soon.

I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

We are a Food Bank for animals and need a lot of customization on how we fulfill our orders *Love the Custom Templates for our business it is huge to be able to customize our own templates to work with our systems. *Love the sync with our online store, we can also print multiple orders at the same time on separate pages, we can print our own customized shipping labels exactly like we want them also...

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Still working through the learning process but at the moment would say the scanning process but know it is a new feature and they are working to upgrade it's functionality

Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders. Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management. Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night. Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

Having gotten used to our previous system they do need some automation to reduce button clicks. On the cards for development but still not available are Rules system for automating selecting shipping methods. Really need a template system to allow creation of our own packing slip/delivery notes and invoices. Would love a template system for emails being sent to customers

User interface is decent though it takes some time to get used to it.

The company charges for custom invoices, which worked for 2 years until they did a platform update. Custom invoices stopped working (which is core functionality in an order system) and they couldn't fix it. They spend almost two weeks trying to fix it (according to them) and no luck. The fact they couldn't fix some basic functionality is troubling none the less.

The customer service is excellent. Always available to answer any questions

I would prefer the shipping intergrations to not need a 3rd party

visibility on inventory and product managment features

integration with quikbooks is not good and I would like to have better visibility in order managment.

Customer service is amazing, they respond at anytime and get things fixed in no time.

They charge too much for Integration with other apps and softwares, Missing some features important to us in transfer orders and purchase orders modules.

The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders. I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking. I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.

Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.

Active developers and support team are one of our favorite things. Clean interface. Ease of converting sales into shipments. Tracking of packages built in

Can be a bit slow at times to load between pages Updates occur without documentation, so you don't always know what has changed

Thank you Harrison !

The integration with Aliexpress is very important and necessary for us and we would like you to enter among the integrations.

The integration with Aliexpress is very important and necessary for us and we would like you to enter among the integrations.