OrderWise Features

OrderWise

End-to-end ERP & WMS platform

4.47/5 (19 reviews)

Competitor Feature Comparison

3PL Management
API
Accounting Integration
Alerts/Notifications
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Commission Management
Contact Database
Contract Pricing
Cost Tracking
Customer Database
Data Synchronization
Demand Forecasting
Distribution Management
EDI
Email Marketing
Employee Management
Enterprise Asset Management
Financial Management
For Retail
Forecasting
Import/Export Management
Integrated Business Operations
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Kitting
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Manufacturing Planning
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Order Entry
Real Time Synchronization
Receiving/Putaway Management
Recurring Orders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Transportation Management
Warehouse Management
Workflow Management
eCommerce Management
Learn moreCompare App
3PL Management
API
Accounting Integration
Alerts/Notifications
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Commission Management
Contact Database
Contract Pricing
Cost Tracking
Customer Database
Data Synchronization
Demand Forecasting
Distribution Management
EDI
Email Marketing
Employee Management
Enterprise Asset Management
Financial Management
For Retail
Forecasting
Import/Export Management
Integrated Business Operations
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Kitting
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Manufacturing Planning
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Order Entry
Real Time Synchronization
Receiving/Putaway Management
Recurring Orders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Transportation Management
Warehouse Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Accounting Integration
Alerts/Notifications
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Commission Management
Contact Database
Contract Pricing
Cost Tracking
Customer Database
Data Synchronization
Demand Forecasting
Distribution Management
EDI
Email Marketing
Employee Management
Enterprise Asset Management
Financial Management
For Retail
Forecasting
Import/Export Management
Integrated Business Operations
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Kitting
List Management
Loyalty Program
Mail Order
Manufacturing Inventory Management
Manufacturing Planning
Marketplace Integration
Merchandise Management
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Point of Sale (POS)
Procurement Management
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Order Entry
Real Time Synchronization
Receiving/Putaway Management
Recurring Orders
Remote Order Entry
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
SEO Management
SKU/UPC Codes
Sales & Operations Planning
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Transportation Management
Warehouse Management
Workflow Management
eCommerce Management
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Mobile apps

Android App


18 reviews

OrderWise Feature Reviews

16 reviewers had the following to say about OrderWise's features:

Anonymous
(Retail company, 11-50 employees)

Automate your core business processes

2019-11-13

Great company to deal with and the interactions have been positive throughout over the last 7 years.

Pros

Exporting and importing data is easy too.

Cons

Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi,

Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available!

We appreciate your feedback and will pass this to our Development department.

Kind regards,
The OrderWise Team

Read more
Adam R.

Calder Masonry

2019-12-09

Pros

Keeping track of orders and stock data Reporting

Cons

Difficult to remove remnants of old orders from the system and difficult to stock take in our industry

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hello Adam,

Thanks for reviewing OrderWise, it's great to see you rate us so highly and would recommend our software.

We're pleased the software has helped you in keeping track of orders and stock data reporting. We've passed on your review to our CSM team who can help with your comments on removing old orders within the system.

All the best,
The OrderWise Team.

Read more
Charles L.

A fairly simple system value for money system

2017-01-24

The biggest frustration is the lack of API and interfaces meaning that intergration to other systems.

Pros

Cheap, simple, good stock management

Cons

Sales system little lacking

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering OrderWise

Do a test run before fully implementation.

Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Charles,

Thanks for leaving a review on OrderWise! It's great to hear you have seen the benefits of using OrderWise with the stock management features and Manufacturing module. I have passed on your comments to our CSM team who will happily demonstrate the latest features in our Sales system and more to ensure you're getting the most out of the latest solution!

Thanks again for your review.

All the best,
The OrderWise Team

Read more
Jack T.

All in One

2019-09-18

OrderWise are good at communication and their after care is second to none.

Pros

OrderWise is an excellent package for consolidating all of your business management needs into one connected system.

Cons

Speed of some modules as you get more and more data can be slightly drawn out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hello Jack,

Thank you for leaving a review of our software and services! We're pleased you find OrderWise an excellent all-in-one package for Battles, Hayward & Bower Ltd, it's great to hear of your positive comments on our WMS devices and Android App.

We will pass on your compliments to our aftercare teams, and look forward to our continued work with Battles.

Kind Regards
The OrderWise Team

Read more
Duncan M.

OrderWise ERP

2019-11-21

Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Duncan,

Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service.

We have passed on your requirements regarding the manufacturing pipeline to the CSM team.

Once again, thank you and we look forward to continuing to work with Candle Shack.

Kind regards,
The OrderWise Team

Read more
Freddie H.

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

2021-01-13

I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again.

Pros

They have quite a lot of integration options - so long as you are willing to pay.

Cons

Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent.



As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business.



We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost.



There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.

Read more
Michael H.

OrderWise Transformation

2019-09-12

Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.

Pros

Ease of use, Best support team i have experienced, always developing more useful features, affordable.

Cons

I love everything about this software and to date i have found no downsides

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Michael,

Thank you ever so much for this great review on both our software and our team!

We are over the moon to hear your positive experience of working with us and look forward to many more years of supporting your business.

Kind regards,
The OrderWise Team

Read more
Richard N.

Next Level Software

2019-11-26

We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities.

Pros

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Richard,

Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team.

It's great to hear of the success your business has seen since going live with OrderWise!

We look forward to continuing to work together, as well as providing further updates which will benefit your business.

Many thanks,
The OrderWise Team

Read more
Adam W.

OrderWise

2019-09-13

We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly.

Pros

Data additions and changes are easy to make in bulk through imports which we make use of daily.

Cons

There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Adam,

Thanks for reviewing OrderWise, it's great to see how our software has contributed towards the ever-growing success of Biketart. I will pass on your praise to our Support team, and we look forward to continuing to work with you.

Many thanks,
The OrderWise Team

Read more
Colin S.

Great customisation

2019-12-04

Pros

Also the ability to create new reports (with knowledge of SQL) is fantastic to be able to add reports for almost anything you need

Cons

Technically this can be quite useful for traceability reasons, however, if there are many adjustments made to stock it can make batch trace reports quite complicated to look at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Colin,

Thanks for reviewing OrderWise! We are always grateful to see customers so willing to recommend our software. I have passed your comments to the CSM team who can help ensure the solution meets your requirements when it comes to traceability and batch trace reports.

All the best,
The OrderWise Team.

Read more
Richard B.

Over priced, Unhelpful and 0 regard for customers. Hook you in and fleece you

2020-12-11

Good software terrible company to deal with, no regard for customers

Pros

its based on SQL and you can access the data

Cons

The support and attitude of the company from the top down. I emailed the MD and requested a call back over 6 months ago and still waiting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi, I am sorry to hear you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent.
I can assure you that David takes all customer feedback very seriously and raises both positive feedback and any areas of improvement directly with his management team. David works with his senior management team to help resolve any customer queries raised to him, however, because of the critical nature of his role to the business he is not always able to reply to every message he receives.
We'd like to talk to you further about this, if you are not already in contact with us about this please email customerenquiries@orderwise.co.uk so we can help you further.

Read more
Luke E.

Excellent product

2019-09-23

Orderwise are outstanding company with quality from day one

Pros

The software is is to use - feature heavy everything intergrates together

Cons

Can’t fault the software just wish I had more time to explore some of the features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Luke,

Thank you for your kind comments on our software and for saying you'll happily recommend us. I'm sure you'll get chance to explore some of those other features soon!

Many thanks,

The OrderWise Team

Read more
Paul E.

OrderWise

2019-09-23

Support is quick and responsive, but development can often take over six months.

Pros

Good for small businesses with a flexible interface.

Cons

Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Paul,

Thanks for leaving a review, we are pleased you rate our customer service highly as we strive to achieve this throughout the business.

Once again, thank you and we look forward to continuing the partnership with Choice Shops.

Kind regards,
The OrderWise Team

Read more
Simon T.

Fabulous systems, support and development

2019-09-30

Excellent.

Pros

That reads rather 'corporate-speak', but nevertheless, it's for real!

Cons

Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Simon,

Thanks for your review of OrderWise. Continuous development of the software and a high level of customer service are part of the ethos of our business, so to receive your feedback validating this is very much appreciated.

We look forward to continuing our successful partnership.

Kind regards
The OrderWise Team.

Read more
Gemma D.

Orderwise runs our business

2019-11-12

We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office).

Pros

Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business.

Cons

Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Hi Gemma,

Thank you for this fantastic review of OrderWise. We are pleased to hear the benefits our software is having on your business and that you are putting the modular capability of OrderWise to good use!

Our software has been developed to streamline and optimise processes across the business, allowing companies to easily scale up without the added need for overheads. It's great to hear that you have benefitted from this.

We look forward to continuing to work with you as your business grows.

Kind regards,
The OrderWise Team

Read more
Anonymous
A verified reviewer

Orderwise overall is a good bit of software with alot of functions.

2018-02-15

saved us alot of time and sync with all our online platforms keep our stock spot on.

Pros

Once everything has been setup correctly it has saved us alot of time. It works without a online shops as well as a on-site shop.

Cons

Not such a con but i 100% suggest it, make sure you do alot of prep. work before going live.. test test test test.. Training could of been better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Wise Software


Thanks for this fantastic review of our software.

We are pleased to see you have been able to fully benefit from an omnichannel solution with OrderWise.

We look forward to continuing our partnership!

All the best,
The OrderWise Team

Read more