OrderWise Pricing Plan & Cost Guide

OrderWise

End-to-end ERP & WMS platform

4.47/5 (19 reviews)

OrderWise Pricing

Pricing model: One Time License

Contact Wise Software for pricing details.

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OrderWise Pricing Reviews

Pros

  • Ease of use, Best support team i have experienced, always developing more useful features, affordable.Michael H.Read the full review
  • Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving.Verified ReviewerRead the full review
  • Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.Verified ReviewerRead the full review

Cons

  • The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.Freddie H.Read the full review
  • Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.Paul E.Read the full review
  • The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.Freddie H.Read the full review
89%
recommended this to a friend or a colleague

10 reviewers had the following to say about OrderWise's pricing:

Charles L.

A fairly simple system value for money system

Reviewed 2017-01-24
Review Source: Capterra

We have been using Orderwise for over a year now and generally it serves its purpose well. The stock management features work well and the manufacturing system is quite good. The system is perhaps a little let down by the sales part where at times it is overly complex and hard to use. The biggest frustration is the lack of API and interfaces meaning that intergration to other systems. If you are looking for a middle level stock system, and a basic sales system it will serve your purpose well.

Pros
Cheap, simple, good stock management

Cons
Sales system little lacking

Response from Wise Software


Hi Charles,

Thanks for leaving a review on OrderWise! It's great to hear you have seen the benefits of using OrderWise with the stock management features and Manufacturing module. I have passed on your comments to our CSM team who will happily demonstrate the latest features in our Sales system and more to ensure you're getting the most out of the latest solution!

Thanks again for your review.

All the best,
The OrderWise Team

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jaron H.

Orderwise Review

Used daily for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

I have worked at two separate businesses with OrderWise and used it for over 4 years. With my experience it does work much better and is more in depth than others.

Pros
I enjoy the multitude of features to use and the traceability involved with the manufacturing side of the business. It is particularly user friendly and the customer services are usually absolutely spot on.

Cons
I feel like some of the licenses and extra features are particularly expensive with the initial cost of implementing the software.

Response from Wise Software


Hi Jaron,

Thanks for your review on OrderWise. We're pleased to hear of your positive experiences with our software and customer services across both of the businesses that you have used OrderWise with.

We look forward to continuing our work with Juice Sauz.

Kind Regards,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael H.

OrderWise Transformation

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.

Pros
Ease of use, Best support team i have experienced, always developing more useful features, affordable.

Cons
I love everything about this software and to date i have found no downsides

Response from Wise Software


Hi Michael,

Thank you ever so much for this great review on both our software and our team!

We are over the moon to hear your positive experience of working with us and look forward to many more years of supporting your business.

Kind regards,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Haidan S.

Well thought through

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

We have been using orderwise for as long as I can remember now and is instrumental in our day to day operations. Would recomend

Pros
The system seems to do everything you can think of. The support are very quick to respond and knowledgeable.

Cons
Expensive for a small company with licenses per user & HHT's

Response from Wise Software


Hi Haidan,

Thank you for leaving a great review of both our software and staff! We have passed on your positive comments to the support team.

We look forward to continuing our partnership.

Kind Regards,
The OrderWise Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Automate your core business processes

Used daily for 2+ years
Reviewed 2019-11-13
Review Source: Capterra

Great company to deal with and the interactions have been positive throughout over the last 7 years.

Pros
Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Cons
Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Response from Wise Software


Hi,

Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available!

We appreciate your feedback and will pass this to our Development department.

Kind regards,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Suzanne P.

Revolutionised our business

Used daily for 6-12 months
Reviewed 2019-09-23
Review Source: Capterra

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros
OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons
I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Response from Wise Software


Hi Suzanne,

Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams.

We look forward to continuing to work together as your business grows.

Many thanks,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Adam W.

OrderWise

Used daily for 2+ years
Reviewed 2019-09-13
Review Source: Capterra

We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly.

Pros
We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service.

Cons
There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated.

Response from Wise Software


Hi Adam,

Thanks for reviewing OrderWise, it's great to see how our software has contributed towards the ever-growing success of Biketart. I will pass on your praise to our Support team, and we look forward to continuing to work with you.

Many thanks,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Duncan M.

OrderWise ERP

Used daily for 2+ years
Reviewed 2019-11-21
Review Source: Capterra

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros
OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons
Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Response from Wise Software


Hi Duncan,

Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service.

We have passed on your requirements regarding the manufacturing pipeline to the CSM team.

Once again, thank you and we look forward to continuing to work with Candle Shack.

Kind regards,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gemma D.

Orderwise runs our business

Used daily for 2+ years
Reviewed 2019-11-12
Review Source: Capterra

We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all.

Pros
Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business.

Cons
Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all!

Response from Wise Software


Hi Gemma,

Thank you for this fantastic review of OrderWise. We are pleased to hear the benefits our software is having on your business and that you are putting the modular capability of OrderWise to good use!

Our software has been developed to streamline and optimise processes across the business, allowing companies to easily scale up without the added need for overheads. It's great to hear that you have benefitted from this.

We look forward to continuing to work with you as your business grows.

Kind regards,
The OrderWise Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freddie H.

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

Used daily for 2+ years
Reviewed 2021-01-13
Review Source: Capterra

I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again.

Pros
Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay.

Cons
Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why.

Response from Wise Software


I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent.



As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business.



We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost.



There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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