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osTicket
5
34
4
32
3
10
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source customer support ticket system
Table of Contents
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Find out with a
osTicket - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
osTicket overview
What is osTicket?
osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.
The ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Email Ticketing
Outdated Technology
osTicket’s user interface
osTicket review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.3
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about osTicket?
Users say osTicket provides effective ticket management with customizable workflows, easy ticket assignment, and helpful categorization, making it suitable for handling customer support requests. They appreciate its open-source nature, allowing for extensive customization and free self-hosting, which helps organizations with limited budgets or technical resources adapt it to their needs.
Reviewers indicate that setup can be challenging for beginners, with some finding the installation and configuration process time-consuming. They find the user interface generally intuitive and customizable, though some mention it appears outdated or confusing at first. They value the active community support but note that official support options are limited.
Select to learn more
Who uses osTicket?
Based on 76 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
osTicket's key features
Most critical features, based on insights from osTicket users:
All osTicket features
Features rating:
osTicket alternatives
osTicket
Starting from
12
/user
Per month
SysAid
Starting from
No pricing info
Zoho Desk
Starting from
9
/user
Per month
Freshservice
Starting from
19
/user
Per month
osTicket pricing
Pricing plans
Pricing details:
Virtual Appliance
No pricing info
Features included:
- Customized Solutions
- Daily Backups
- Dedicated Training
- Email Integration
- Guranteed Uptime
- Phone Ongoing Support
- Upgrade Management
User opinions about osTicket price and value
Value for money rating:
To see what individual users think of osTicket's price and value, check out the review snippets below.
James W.
Operations Manager
Sara A.
Engineer
osTicket integrations (4)
Integrations rated by users
We looked at 76 user reviews to identify which products are mentioned as osTicket integrations and how users feel about them.
Integration rating: 5.0 (1)
“Nahtlose Intergration in M365 inkl AD Anbindung”
Christoph D.
Head of Project Management Office
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Zurverfügungstellung Reports aus den vorhandenen Daten anhand der M365 Technologie sowie einfache Anpassbarkeit bzw Erweiterung”
“Lakehouse pointing to DB”
Christoph D.
Head of Project Management Office
Integration rating: 5.0 (1)
osTicket support options
Typical customers
Platforms supported
Support options
osTicket FAQs
osTicket has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does osTicket offer?
osTicket offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
