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Patrol Points vs Novagems Comparison

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Overview

Patrol Points is a cloud-based physical security management solution, which assists security companies and property managers...

Novagems is a workforce management software that helps businesses manage and track activities of security guards. Managers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

75

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

150

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

10

5

4

3

2

1

8

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

20

5

4

3

2

1

12

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Not enoughreviews yet

Pros

I also love being able to call customer service anytime I need help. Sensitive content hidden] is AMAZING.
It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling.
We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

Cons

Not enoughreviews yet

Cons

The mobil app is hard to work with on the go. Not having time off makes things hard.
One problem I faced was getting the entire team onboard.
Sometimes the app crashes or the GPS lag sometimes.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features10
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Dispatch Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Management
  • GPS
  • Geolocation
  • Historical Reporting
  • Investigation Management
  • Job Management
  • Labor Forecasting
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Safety Incident Management
  • Schedule Distribution
  • Scheduling
  • Security Management
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Task Scheduling
  • Territory Management
  • Time Off Management
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Visitor Management
  • Work Order Management
  • Total features53
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Dispatch Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Management
  • GPS
  • Geolocation
  • Historical Reporting
  • Investigation Management
  • Job Management
  • Labor Forecasting
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Safety Incident Management
  • Schedule Distribution
  • Scheduling
  • Security Management
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Task Scheduling
  • Territory Management
  • Time Off Management
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Visitor Management
  • Work Order Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

TH
AvatarImg

Travis H.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Novagems  logo

Novagems

Great all inclusive program

Reviewed 6 months ago

Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

Pros

This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.

Cons

There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.

JP
AvatarImg

John P.

Security and Investigations, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Novagems  logo

Novagems

Novagems, great product, amazing customer service.

Reviewed 3 years ago
Pros

Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours.

Cons

Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio.