PEMAC Assets Reviews

Planned Maintenance, Calibration Management

Dashboards are a bit clunky and we export the data to Excel

Many thanks Billy for your excellent review and we greatly appreciate your feedback. We are glad you are working with the PEMAC Support team to overcome difficulties associated with implementation. PEMAC has recently launched a range of CMMS Optimisation services to assist clients that require additional support in terms of setup and management of a new CMMS. If you would like to learn more about these services, please don't hesitate to contact us at info@pemac.com.

works straight away straight out of the back.

The software worked as well as expected.

Thank you Paul for your feedback. Regards, PEMAC

Have all your maintenance jobs in one place

1.- You cannot have an approver around multiple sites. 2.- The system is crashing many times everyday. 3.- If you delete one Purchases line the system does not delete that from the system the line stay as purchases Request. 4.-The system is not really prepare fro a multisites

Thanks Mario for your detailed feedback - pls see our responses below: 1. Multi-Site PO Approvals: An approver can be made visible across all sites as long as they have the required permissions within the system. 2. System Crashing: We understand this was an internal server issue to your business which has since been resolved. 3. Purchase Orders: PEMAC ASSETS is not a purchasing system but many...

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The Pemac Help desk is a very user friendly system, Basic and to the point. This in my opinion is what makes Pemac work. Pemac 5 works very well in the background but the help desk is used by everyone to drive the system forward inputting all the information and histoy. The help desk requires very little training for each section in it.

Pemac has the ability to export information to Excel, however it does not have the ability to Import information, this would be very useful when creating new plant. I would also like to be able to make Pemac more adaptable in some areas as different plant have different needs from the system. Signing off on work, Approval of work may need to be carried out on some plant equipment, however this may not be required on other work. Report is also not adaptable and is hard to get the relevant information.

Many thanks Ken for your positive review and we appreciate your detailed feedback. Please note that users of PEMAC ASSETS have the ability to upload information using over 30 standard bulk import templates, which cover various aspects of CMMS usage. These templates allow approved users to input new information and update existing data. Through PEMAC ASSETS, you can also assign a specific approver...

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The interface of PEMAC dashboard is very user friendly and intuitive. I also like that only area that users have access to are shown to them which simplifies training. The unplanned ticketing system is very helpful as well, giving most of the site access as a simple user with limited access to be able to submit an equipment maintenance ticket for unplanned events. This allows us to use one ticketing system instead of two, which in turn makes metric determinations for unplanned events easier.

Unfortunately the way that we name our assets (allow 2 to 4 alpha type) is not compatible with PEMAC format numbering automation, so we still have to use an excel sheet to determine the next number per asset type. The licensing for access to different components was quite complicated but the newer version seems to have simplified this to more reasonable level. Something else that we would like to see in the future is a true SaaS cloud model to make it easier to share from site to site across the world.

Thank you James for your feedback. Regards, PEMAC

We mainly use the software to track our vendors Health and Safety documentation, Insurances and their training for their employees attending site for preventative maintenance. With multiple documents from multiple vendors PEMAC offers a one stop package for tracking their documents and notifications when documents have expired.

We did integrate our permit system for Daily Work Permits / Hot Works / Confined Spaces, with your engineer during the initial set up, to remove the paper being used, and although they did capture what we wanted on the permits. In practicality when a vendor arrives on site it proved time consuming using the system rather than writing out the permit. Now this could be down to users not being familiar with the permit system on our PEMAC, and ultimately went back to paper.

Many thanks peter for your review and we greatly appreciate your feedback. Please note that PEMAC is currently developing a dedicated Permit to Work module which will be fully integrated with the existing PEMAC ASSETS modules. This will provide our clients with a configurable system designed specifically for digital permitting. Using this new system, you will be able to easily and seamlessly create the Daily Work / Hot Works / Confined Spaces Permits that you require. More information about this exciting new module in development will be announced in the coming months. For more formation on this please contact info@pemac.com

Plenty of options and functionality. Relatively easy to set up

Overall happy with the product, but it does require an investment of time by users and engineers to get the system up and running successfully.

Many thanks Liam for your review and feedback. In terms of getting the most success from PEMAC and ensuring efficient use of thye system, we all recommend that all users are appropriately trained by PEMAC. In addition, we offer a range of Consultancy Services which can assess your current system configuration and advise on best practice with regards to your maintenance planning and scheduling....

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Not many as there is so many dislikes, PEMAC engineers need to test their products on consumers before releasing them for sale. So many bugs and issues..

You cannot edit information before approval. Even the person that submitted it cannot.You cannot complete work orders if the work was completed before the work order was issued. This throws scheduling of regular routines out of sync.

Thanks Ciaran for your feedback. PEMAC would always advise our software clients that work orders should not be completed before they have been generated in the system from planned routines. Routines can be configured to provide sufficent look ahead of upcoming works and the system can automatically generate work orders as defined by the customer. PEMAC offers a range of consultation services which can assess your current system configuration and advise on best practice with regards to planning and scheduling. This will ensure your optimal usage of the system and align your site procedures to enable you to reduce downtime and improve efficiency. If these services are of interest, please email info@pemac.com or call us on +353 151 75154.

The fact that is a one stop shop for everything. All asset data, spare parts records, maintenance history etc. and purchasing all linked in the one program.

Very little, But once an order is closed and for some reason you need to chance something it unforgiving. Its closed.

Many thanks Philip for your excellent review and we greatly appreciate your feedback. PEMAC ASSETS is compliant with CFR part 21 which means it is not possible to retrospectively update work orders for auditability and compliance reasons. However, for indiviual requirements, we would always recommend that clients contact support@pemac.com to see if there is an alternative approach we can help implement to improve your experience of the system.

It covers all our Maintenance requirements and is a power software tool when used correctly.

Mobile ability on Pemac 5 is what I like least.

Many thanks Stephen for your excellent review and we greatly appreciate your detailed feedback. Mobility is one of the key differentiators between our legacy PEMAC 5 system and the latest PEMAC ASSETS CMMS software. In fact, PEMAC ASSETS has a mobile app (both Android and IoS), that allows real time updating and tracking of work for staff on the move. This is also supported by Google Map Integration (both mobile and desktop). The mobile app comes as standard with our PEMAC ASSETS base software package. If you are interested in discussing this further, please do not hesitate to contact sales@pemac.com or call our sales team on +353 1 517 5154.

it has the important specifics of work order management for corrective and planned work, has purchasing and stock control that can track asset life costs and maintenance, what you would expect a basic system to do.

the scheduling plans are not user friendly and take ages to load, the training to use this system is a complete waste of time, the trainer we had had very little knowledge about how to use the system, the help section is no help at all. having used 7 other systems over the years, this wouldn't be in the top 5

Hi John, We are very sorry to learn of your dissatistaction with PEMAC Assets, our Customer Success Team has been made aware of this and we are currently addressing all of the issues which you outlined in review. Speficially, you will notice the following enhancements when we release our new software update at the end of March: • Facility on a Purchase order to amend the Purchase Line delivery...

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Overall fairly user friendly, reorder level scan for purchasing is a very effective tool but again it was changed as part of an upgrade and is now not as user friendly

Changes made to modules without any consultation with customer and very poor follow up and support to put fixes in place

Thank you Barry for your feedback, and we would like to offer our sincere apologies that you have had a negative experience in relation to PEMAC support and changes to modules. We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution. Regards, PEMAC

The easy to use structure of linking a request to a work order to a purchase order

Annual training for end users should be built into the annual fee, ensuring companies keep up to date with software features The character length restrictions in some of the fields eg costs description or PO task description could do with being increased to allow for more narrative

Thank you Jayne for your feedback. Regards, PEMAC

Very simplistic application for mobile use. Easy to learn and very flexible system. Have yet to utilize all features but so far so good.

Some big time savers were missed by not having a bulk import template available. Some very tedious manual entry was required after migration from Pemac 5

Many thanks Eoin for your excellent review and we greatly appreciate your detailed feedback.

It will automatically produce PM's and you can add a resource person to carry out the work. Good for using for parts tracking. The support was good, just a call or a mail away.

With some details like Assets or routines , they can not be deleted, should be an option maybe once a year, to tidy up the data.

Many thanks Mark for your excellent review and detailed feedback. PEMAC is compliant with CFR part 21 and therefore it is not possible to delete certain information by the user to maintain the integrity of the system. Obsolete Assets or Routines can be made Inactive and/or out of Service in the system so they do not appear in searches. For indiviual requirements, we recommend you contact support@pemac.com to see if there is an alternative approach we can take to help improve your experience of the system.

Little

Poor user interface, inflexible, poor reporting, despite the platform and interface update, a significantly less successful implementation of a CMMS compared to Pemac 4/5.

Thank you Tom for your feedback, and we would like to offer our sincere apologies that you have had a negative experience of PEMAC We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution. Regards, PEMAC

Bulk uploading new data is very useful. App version is ideal for crafts. Transfer of data from Pemac 5 to Pemac Assets was well supported by PMI

System can be quite slow, number of new releases of app seems excessive. Dashboards need to have more customisation options for users

Thank you Mark for your feedback. Regards, PEMAC

Pemac is easy to set up and works well for building the history of assets and breakdowns

Have few little issues that are getting resolved with upgrades and needs meters calibration assign to assets

Many thanks Konrad for your excellent review and we greatly appreciate your feedback. Please note that PEMAC ASSETS has an integrated Calibration module which is accessible through multiple screens in the system, including on an individual asset screen to allow for quick analysis of all Calibrations performed on that asset. Assets can also be shared between sites if required. To help us better understand your requirements for a calibration link to assets, please contact our Services Team at services@pemac.com.

The nice thing about Pemac was its ease of use. For midsize companies it was intuitive and easy to train new employees.

Its a while since I used it but some transactions were slow to process

Many thanks Martin for your review and we greatly appreciate your feedback. In relation to transaction processing speed, I would be confident that this issue as a result of continuous enhancements and upgrades to the PEMAC Assets software over the last number of years.

The demo was very impressive and comprehensive leading to the purchase of the software

At first glance it looks quite complicated but all new systems have a breaking in period

Many thanks Jonathan for your excellent review and we greatly appreciate your feedback. If you require additional services or support at any stage, please do not hesitate to email info@pemac.com or call our UK team on +44 1 61710 3346 .

The Export to excel speed in the report feature is awesome

The filter search capability is ineffective

Hi Neil, Many thanks for your review and feedback. In the terms of filter search capability, it would be very helpful if you could provide more detail around this so we could look to enhance this feature. Could you please email info@pemac.com with further information and we will address this matter if this has not been done so already.

When fully utilized Pemac will support all areas of maintenance.

We work together with Pemac to continually improve the system.

Many thanks Ken for your review and we greatly appreciate your feedback.

Easy to use, and a very well supported team

The Liveness of the system could be improved

Many thanks Abin for your review and we greatly appreciate your positive feedback. If PEMAC can be of further service to you, please do not hesitate to contact us at info@pemac.com or call +353 1 517 5157.

Easy to use and good control over mandatory fields

the lists are limited to 30 items so if you have big lists you have to keep flicking through pages

Many thanks Colin for your review and we greatly appreciate your feedback. Your comments about lists being limited has been noted and raised with our Product Development team. If you have any further feedback or requests, please don't hesitate to contact the PEMAC Support team at support@pemac.com or call +35315175157.

Software is easy to use. Involved in the validation and the support received from PEMAC was excellent

Slight issues with the configuration, but worked through with PEMAC to resolve

Many thanks Jason for your excellent review of PEMAC Assets and we greatly appreciate your feedback. If you do encounter any further configuration or other issues, please do not hesitate to contact our support team at support@pemac.com or call +353 1 517 5157.