PEMAC Assets Reviews

Very simplistic application for mobile use. Easy to learn and very flexible system. Have yet to utilize all features but so far so good.

Some big time savers were missed by not having a bulk import template available. Some very tedious manual entry was required after migration from Pemac 5

works straight away straight out of the back.

The software worked as well as expected.

Thank you Paul for your feedback. Regards, PEMAC

it has the important specifics of work order management for corrective and planned work, has purchasing and stock control that can track asset life costs and maintenance, what you would expect a basic system to do.

the scheduling plans are not user friendly and take ages to load, the training to use this system is a complete waste of time, the trainer we had had very little knowledge about how to use the system, the help section is no help at all. having used 7 other systems over the years, this wouldn't be in the top 5

Software is easy to use. Involved in the validation and the support received from PEMAC was excellent

Slight issues with the configuration, but worked through with PEMAC to resolve

The interface of PEMAC dashboard is very user friendly and intuitive. I also like that only area that users have access to are shown to them which simplifies training. The unplanned ticketing system is very helpful as well, giving most of the site access as a simple user with limited access to be able to submit an equipment maintenance ticket for unplanned events. This allows us to use one ticketing system instead of two, which in turn makes metric determinations for unplanned events easier.

Unfortunately the way that we name our assets (allow 2 to 4 alpha type) is not compatible with PEMAC format numbering automation, so we still have to use an excel sheet to determine the next number per asset type. The licensing for access to different components was quite complicated but the newer version seems to have simplified this to more reasonable level. Something else that we would like to see in the future is a true SaaS cloud model to make it easier to share from site to site across the world.

Thank you James for your feedback. Regards, PEMAC

We mainly use the software to track our vendors Health and Safety documentation, Insurances and their training for their employees attending site for preventative maintenance. With multiple documents from multiple vendors PEMAC offers a one stop package for tracking their documents and notifications when documents have expired.

We did integrate our permit system for Daily Work Permits / Hot Works / Confined Spaces, with your engineer during the initial set up, to remove the paper being used, and although they did capture what we wanted on the permits. In practicality when a vendor arrives on site it proved time consuming using the system rather than writing out the permit. Now this could be down to users not being familiar with the permit system on our PEMAC, and ultimately went back to paper.

The easy to use structure of linking a request to a work order to a purchase order

Annual training for end users should be built into the annual fee, ensuring companies keep up to date with software features The character length restrictions in some of the fields eg costs description or PO task description could do with being increased to allow for more narrative

Thank you Jayne for your feedback. Regards, PEMAC

Bulk uploading new data is very useful. App version is ideal for crafts. Transfer of data from Pemac 5 to Pemac Assets was well supported by PMI

System can be quite slow, number of new releases of app seems excessive. Dashboards need to have more customisation options for users

Thank you Mark for your feedback. Regards, PEMAC

The nice thing about Pemac was its ease of use. For midsize companies it was intuitive and easy to train new employees.

Its a while since I used it but some transactions were slow to process

The Export to excel speed in the report feature is awesome

The filter search capability is ineffective

The Pemac Help desk is a very user friendly system, Basic and to the point. This in my opinion is what makes Pemac work. Pemac 5 works very well in the background but the help desk is used by everyone to drive the system forward inputting all the information and histoy. The help desk requires very little training for each section in it.

Pemac has the ability to export information to Excel, however it does not have the ability to Import information, this would be very useful when creating new plant. I would also like to be able to make Pemac more adaptable in some areas as different plant have different needs from the system. Signing off on work, Approval of work may need to be carried out on some plant equipment, however this may not be required on other work. Report is also not adaptable and is hard to get the relevant information.

The demo was very impressive and comprehensive leading to the purchase of the software

At first glance it looks quite complicated but all new systems have a breaking in period

The fact that is a one stop shop for everything. All asset data, spare parts records, maintenance history etc. and purchasing all linked in the one program.

Very little, But once an order is closed and for some reason you need to chance something it unforgiving. Its closed.

Plenty of options and functionality. Relatively easy to set up

Overall happy with the product, but it does require an investment of time by users and engineers to get the system up and running successfully.

When fully utilized Pemac will support all areas of maintenance.

We work together with Pemac to continually improve the system.

It will automatically produce PM's and you can add a resource person to carry out the work. Good for using for parts tracking. The support was good, just a call or a mail away.

With some details like Assets or routines , they can not be deleted, should be an option maybe once a year, to tidy up the data.

Have all your maintenance jobs in one place

1.- You cannot have an approver around multiple sites. 2.- The system is crashing many times everyday. 3.- If you delete one Purchases line the system does not delete that from the system the line stay as purchases Request. 4.-The system is not really prepare fro a multisites

It covers all our Maintenance requirements and is a power software tool when used correctly.

Mobile ability on Pemac 5 is what I like least.

Overall fairly user friendly, reorder level scan for purchasing is a very effective tool but again it was changed as part of an upgrade and is now not as user friendly

Changes made to modules without any consultation with customer and very poor follow up and support to put fixes in place

Thank you Barry for your feedback, and we would like to offer our sincere apologies that you have had a negative experience in relation to PEMAC support and changes to modules. We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution. Regards, PEMAC

Little

Poor user interface, inflexible, poor reporting, despite the platform and interface update, a significantly less successful implementation of a CMMS compared to Pemac 4/5.

Thank you Tom for your feedback, and we would like to offer our sincere apologies that you have had a negative experience of PEMAC We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution. Regards, PEMAC

Flexibility and the possibility to personalise it. The software gives the possibility to manage contractors as operators on-site. The software prevents people without the correct skills from operating the software.

The feedback is to be completed after each block of training. The videos are not inclusive of all the function

Thank you Michele for your feedback. Regards, PEMAC