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PENTA ERP vs Zoho CRM Comparison
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Overview
PENTA incorporates enterprise-wide document, content and business process management capabilities. We help ensure that engineering...
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
20
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Not enoughreviews yet
Pros
Saqib S.
Cons
Not enoughreviews yet
Cons
Max P.
Dr Navneet G.
Key features
- Total features7
- AB Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Automated Routing
- Behavior Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Distribution Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Enterprise Asset Management
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- FAQ
- Field Sales Management
- Financial Management
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Goal Management
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile Alerts
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Statistical Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Text Analysis
- Third Party Integrations
- Training Management
- Transaction History
- Trend Analysis
- User Management
- Visual Analytics
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Widgets
- Wiki
- Workflow Management
- XML/RSS
- eCommerce Management
- Total features207
- AB Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Automated Routing
- Behavior Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Distribution Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Enterprise Asset Management
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- FAQ
- Field Sales Management
- Financial Management
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Mac Devices
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Goal Management
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile Alerts
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Statistical Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Text Analysis
- Third Party Integrations
- Training Management
- Transaction History
- Trend Analysis
- User Management
- Visual Analytics
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Widgets
- Wiki
- Workflow Management
- XML/RSS
- eCommerce Management
Integrations
- Total integrations1
- Adobe Commerce
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations504
- Adobe Commerce
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Entertainment, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Has allowed me to build an ERP architecture at a fraction of the cost of a commercial ERP solution.
Does not integrate with TripleSeat is really all it lacks for my organization.
Paolo P.
Management Consulting, 1,001-5,000 employees
Used other for 2+ years
Review source
Share this review:
I started with zoho in 2010 for my startup and I select It for many customers
Really easy to use, freemium model and holistic integration. From CRM to ERP!
No one in my opinion. Better than Salesforce
Verified reviewer
Mechanical or Industrial Engineering, 11-50 employees
Review source
Share this review:
The simplicity of the software and user experience.
It not all in one software, need different windows for doing the different operation of the ERP.
Rahul R.
Alternative Dispute Resolution, 51-200 employees
Used weekly for less than 6 months
Review source
Share this review:
mainly user data tracking and management, accounting automation sync with erp and marketing of Product via email
the user interface and cloud option is quite easy to work on and erp integration is seamless always with Zoho
the cost is always not match g with the tools look and feel and need more fine saturation in updates
Erdem G.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 6-12 months
Review source
Share this review:
This CRM system does exactly same what other CRM systems do. Price is lower than other CRMs, easy ERP integration.
I wish it supported flat file integration. Look could be improved, also we need more modules for purchasing.
Christian T.
Health, Wellness and Fitness, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Used it for 3 years.
Better cost-benefit than Salesforce when you are looking to integrate to other tools like your ERP. Good features.
Once you look at integrations with an ERP you need a very expensive version, with large sales teams in a developing country it becomes unfeasable. Support was not great.
Akash G.
Computer Software, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Awesome.
The overall experience is good. Every field and flow can be customised in the CRM. The best part is it can be integrated with other Zoho products like Zoho campaigns.
There are many versions of the ERP which makes selecting the correct version confusing. Also Zoho CRM is a premium software for integration on Zapier.
Verified reviewer
Machinery, 1-10 employees
Review source
Share this review:
An ERP system for a small manufacturing unit.. My experience has been fine, mostly learning ZOHO, yet to build the complete project.
The resources are comprehensive and contain excellent guides for learning.
I dont like much the UI, graphics,fonts and colors on ZOHO. They could be better.
Lynnette D.
Security and Investigations, 1-10 employees
Used weekly for 6-12 months
Review source
Share this review:
Good options for small business where several users are logging into the CRM or ERP. Add-on features will provide a solution in some way.
Offers a user friendly interface and custom report options.
3rd Party add on features are nice but feel they should be incorporated.
Bingyi W.
Higher Education, 1,001-5,000 employees
Used monthly for 6-12 months
Review source
Share this review:
As I know, Zoho prices its CRM product pretty reasonable. I used it when I was working for a small business. And the interface is pretty simple as well. You also got most of the necessary features for your CRM.
I am not expecting much out of it because I am only using the basics. If you are expecting an entire ERP system, you probably will need to pay more.
Kyle R.
Computer Software,
Review source
Share this review:
The product does everything you would expect from a CRM and integrates with every possible SaaS, giving you the flexibility to in a sense develop you own ERP.
Pricing is a bit steep, but you get what you pay for.
Mara S.
Real Estate, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Tracking customer inquiries and routing. Ability to see follow up time, and volume of the number of calls we actually take, Many of our customer dont realize the volume of day to day work we do because its not in their face. Zoho allows out client to see that we handle over 150 work order calls per day alone.
The interface, overall design and layout are appealing and easy to maneuver.I like the breakdown of open ticket - due in 6 hours, 12 hours, or overdue, all laid out in one screen.
We are still working on linking the software to our in-house ERP. We were told this could be done, but there have been a few glitches that cant be blamed in the software itself necessarily.
Regan k.
Biotechnology, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Zoho in my opinion one of the best CRM system that drives to be ERP system. It was a big help for my organization that took us from one level to another.
How easy is to implement and customize without any software development. Easy to train team members. Simple integration steps.
Zoho is trying to hard to be one stop shop for all your business needs, which makes it great as a starting point but as you grew and your business processes gets more intense and comprehensive, you'll understand that Zoho is missing key points for few of it's offered modules. Another weakness is their support team lake the knowledge of their own products and its capabilities.
KJ P.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
Review source
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Overall it was a good software system to start organizing and planning my business in a more structured manner.
Flexibility—Zoho lets you do what you want and stays out of your way. Let structure and more customizable than other CRM system—reminds more more of an ERP than a CRM in a lot of ways.
Design and UX are not up to par with the leading competitors in CRM. Feels a bit like a legacy platform.
Jav G.
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
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Zoho CRM comes out of the box in a ready to use format based on best practice sales & account management principles. Yet it is also so easy to customise. So many add-on modules that Zoho products could from your entire ERP
I have been really happy with Zoho CRM and have now implemented the app across multiple businesses.
Wael H.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Sad to say that I had a terrible experience with this CRM, I also released the difference when I started using other CRM products.
The inexpensive cost of the product. The integration with ERP and other systems is easy. The support of the product are good and they answer on an acceptable timely-manner. It has a simple mobile app that also works well to update contacts and notes.
The reporting capabilities are very basis and not helpful. The layouts are difficult to understand and not user-friendly. The role of customer success is missing from Zoho. It works as a contacts library rather than CRM tool.
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