App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

PENTA ERP vs Zoho CRM Comparison

Add to Compare

Compare similar apps

Google Workspace logo

Google Workspace

4.7

monday.com logo

monday.com

4.6

HubSpot Sales Hub logo

HubSpot Sales Hub

4.5

Cloud ERP logo

Cloud ERP

4.9

ACADEMIA ERP / SIS logo

ACADEMIA ERP / SIS

4.5

Dreeven logo

Dreeven

4.0

Good recommendations?

Overview

PENTA incorporates enterprise-wide document, content and business process management capabilities. We help ensure that engineering...

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

4

5

4

3

2

1

0

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.3

6.6K

5

4

3

2

1

3.3K

2.2K

756

167

75

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Not enoughreviews yet

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Cons

Not enoughreviews yet

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
  • Vendor responds to reviews
  • Last review10 years ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features7
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enterprise Asset Management
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features204
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enterprise Asset Management
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • Financial Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations1
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations566
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Entertainment, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Great for a homegrown ERP solution

Reviewed 5 years ago
Pros

Has allowed me to build an ERP architecture at a fraction of the cost of a commercial ERP solution.

Cons

Does not integrate with TripleSeat is really all it lacks for my organization.

PP
AvatarImg

Paolo P.

Management Consulting, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The best since 2010

Reviewed 4 years ago

I started with zoho in 2010 for my startup and I select It for many customers

Pros

Really easy to use, freemium model and holistic integration. From CRM to ERP!

Cons

No one in my opinion. Better than Salesforce

AR
AvatarImg

Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO CRM Review

Reviewed 5 years ago
Pros

The simplicity of the software and user experience.

Cons

It not all in one software, need different windows for doing the different operation of the ERP.

AvatarImg
AvatarImg

Rahul R.

Alternative Dispute Resolution, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho crm review

Reviewed 2 years ago

mainly user data tracking and management, accounting automation sync with erp and marketing of Product via email

Pros

the user interface and cloud option is quite easy to work on and erp integration is seamless always with Zoho

Cons

the cost is always not match g with the tools look and feel and need more fine saturation in updates

CT
AvatarImg

Christian T.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Good value for money compared to Salesforce

Reviewed 5 years ago

Used it for 3 years.

Pros

Better cost-benefit than Salesforce when you are looking to integrate to other tools like your ERP. Good features.

Cons

Once you look at integrations with an ERP you need a very expensive version, with large sales teams in a developing country it becomes unfeasable. Support was not great.

EG
AvatarImg

Erdem G.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Why pay more for others

Reviewed 6 years ago
Pros

This CRM system does exactly same what other CRM systems do. Price is lower than other CRMs, easy ERP integration.

Cons

I wish it supported flat file integration. Look could be improved, also we need more modules for purchasing.

AR
AvatarImg

Verified reviewer

Machinery, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM

Reviewed 5 years ago

An ERP system for a small manufacturing unit.. My experience has been fine, mostly learning ZOHO, yet to build the complete project.

Pros

The resources are comprehensive and contain excellent guides for learning.

Cons

I dont like much the UI, graphics,fonts and colors on ZOHO. They could be better.

AG
AvatarImg

Akash G.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Good CRM with high customisation options

Reviewed 3 years ago

Awesome.

Pros

The overall experience is good. Every field and flow can be customised in the CRM. The best part is it can be integrated with other Zoho products like Zoho campaigns.

Cons

There are many versions of the ERP which makes selecting the correct version confusing. Also Zoho CRM is a premium software for integration on Zapier.

LD
AvatarImg

Lynnette D.

Security and Investigations, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM

Reviewed 5 years ago

Good options for small business where several users are logging into the CRM or ERP. Add-on features will provide a solution in some way.

Pros

Offers a user friendly interface and custom report options.

Cons

3rd Party add on features are nice but feel they should be incorporated.

KR
AvatarImg

Kyle R.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Love Zoho!

Reviewed 8 years ago
Pros

The product does everything you would expect from a CRM and integrates with every possible SaaS, giving you the flexibility to in a sense develop you own ERP.

Cons

Pricing is a bit steep, but you get what you pay for.

BW
AvatarImg

Bingyi W.

Higher Education, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Good for the price!

Reviewed 5 years ago
Pros

As I know, Zoho prices its CRM product pretty reasonable. I used it when I was working for a small business. And the interface is pretty simple as well. You also got most of the necessary features for your CRM.

Cons

I am not expecting much out of it because I am only using the basics. If you are expecting an entire ERP system, you probably will need to pay more.

Rk
AvatarImg

Regan k.

Biotechnology, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Easy to implement for small and medium size business

Reviewed 4 years ago

Zoho in my opinion one of the best CRM system that drives to be ERP system. It was a big help for my organization that took us from one level to another.

Pros

How easy is to implement and customize without any software development. Easy to train team members. Simple integration steps.

Cons

Zoho is trying to hard to be one stop shop for all your business needs, which makes it great as a starting point but as you grew and your business processes gets more intense and comprehensive, you'll understand that Zoho is missing key points for few of it's offered modules. Another weakness is their support team lake the knowledge of their own products and its capabilities.

MS
AvatarImg

Mara S.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

We wanted a good CRM ticketing system...

Reviewed 4 years ago

Tracking customer inquiries and routing. Ability to see follow up time, and volume of the number of calls we actually take, Many of our customer dont realize the volume of day to day work we do because its not in their face. Zoho allows out client to see that we handle over 150 work order calls per day alone.

Pros

The interface, overall design and layout are appealing and easy to maneuver.I like the breakdown of open ticket - due in 6 hours, 12 hours, or overdue, all laid out in one screen.

Cons

We are still working on linking the software to our in-house ERP. We were told this could be done, but there have been a few glitches that cant be blamed in the software itself necessarily.

AvatarImg
AvatarImg

KJ P.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Good but not great

Reviewed 5 years ago

Overall it was a good software system to start organizing and planning my business in a more structured manner.

Pros

Flexibility—Zoho lets you do what you want and stays out of your way. Let structure and more customizable than other CRM system—reminds more more of an ERP than a CRM in a lot of ways.

Cons

Design and UX are not up to par with the leading competitors in CRM. Feels a bit like a legacy platform.

AvatarImg
AvatarImg

Jav G.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Bast web based CRM

Reviewed 5 years ago
Pros

Zoho CRM comes out of the box in a ready to use format based on best practice sales & account management principles. Yet it is also so easy to customise. So many add-on modules that Zoho products could from your entire ERP

Cons

I have been really happy with Zoho CRM and have now implemented the app across multiple businesses.

WH
AvatarImg

Wael H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zoho CRM logo

Zoho CRM

Inexpensive CRM will eventually turn into a contacts library

Reviewed 3 years ago

Sad to say that I had a terrible experience with this CRM, I also released the difference when I started using other CRM products.

Pros

The inexpensive cost of the product. The integration with ERP and other systems is easy. The support of the product are good and they answer on an acceptable timely-manner. It has a simple mobile app that also works well to update contacts and notes.

Cons

The reporting capabilities are very basis and not helpful. The layouts are difficult to understand and not user-friendly. The role of customer success is missing from Zoho. It works as a contacts library rather than CRM tool.

AvatarImg
AvatarImg

Cab B.

Wholesale, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Great System, Zoho Needs to Make Some Impovements

Reviewed 4 months ago

Overall very good. I have used Sales Force and Hubspot in the past, and Zoho is on par with them for a much lower cost.

Pros

Overall, it works very well. It is especially valuable to look at Zoho One, which offers a comprehensive set of tools for most of your CRM/ERP/Finance needs. Most features work out of the box, and there is easy customization for things that don't.

Cons

There are several areas where Zoho is behind other CRMs - for example managing multiple addresses, emails and phone numbers. While you can build solutions yourself, you shouldn't have to for basic needs. Also with integration for other Zoho products, it typically works well, but when there are issues it takes Zoho a long time to address them. They recently changed how CRM and Campaigns sync and the old way was much better, it feels like they didn't talk to users before doing it.

AvatarImg
AvatarImg

Cristian S.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Great service

Reviewed 5 months ago

My overall experience with Zoho CRM has been very positive. Although it required an initial learning curve to master all its features, once properly configured it has become an essential tool for managing our customer relationships. Its implementation was simple and the support provided was always very complete. In general, you consider that it is a very complete solution due to its quality-price ratio and that it has significantly improved the productivity of our commercial teams

Pros

What I liked most about Zoho CRM was its intuitive and easy-to-use interface. It allows you to manage contacts, accounts and opportunities in a very simple way. Its clean and minimalist design makes it very efficient to navigate between the different functionalities. In addition, I found its complete range of customizable modules that adapt perfectly to the specific requirements of our business very useful

Cons

What I liked least was that being a platform with so many functions and tools, it can be somewhat overwhelming at first until you have mastered its configuration and parameterization. I also missed deeper integrations with our ERP for more complete traceability between orders and customers