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Resolver vs Silvertrac Software Comparison

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Overview

Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Finally,...

Silvertrac Software is a real-time guard management & security incident reporting system that allows users to report issues...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

45

5

4

3

2

1

19

22

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

279

5

4

3

2

1

200

72

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.
Having previously submitted evidence from prior audits is very helpful during audits in progress. While the product is great, the support team is what makes the overall experience the exceptional.
The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth.

Pros

I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.
It has been a great and wonderful promotion for clients and has shown the work ethic of employees and good proof of the guard being on property and walking around.
I've been using Silvertrac for less than six months and so far I'm really impressed with the quality of customer service. Overall great product and easy to use.

Cons

Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded.
There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.
It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports.

Cons

You will always have the same guard have a problem with something. Generally it's user error but still takes time.
It has a tendency to lock up if you accidentally switch out of it.
It glitches alot and is in a delay on notes being updated by guards and the scans as well. Also login lags alot too.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features107
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Billing & Invoicing
  • Business Process Control
  • Case Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Alerts
  • Employee Database
  • Employee Management
  • Enterprise Risk Management
  • Event Logs
  • Event Management
  • Evidence Management
  • Exceptions Management
  • Forms Management
  • Historical Reporting
  • ISO Compliance
  • IT Incident Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Intake Management
  • Internal Controls Management
  • Investigation Management
  • Issue Management
  • KRI (Key Risk Indicator) Monitoring
  • Key & Lock Management
  • Legal Risk Management
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Operational Risk Management
  • PCI Assessment
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Service History
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Training Management
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Visitor Management
  • Workflow Management
  • Total features37
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Billing & Invoicing
  • Business Process Control
  • Case Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Alerts
  • Employee Database
  • Employee Management
  • Enterprise Risk Management
  • Event Logs
  • Event Management
  • Evidence Management
  • Exceptions Management
  • Forms Management
  • Historical Reporting
  • ISO Compliance
  • IT Incident Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Intake Management
  • Internal Controls Management
  • Investigation Management
  • Issue Management
  • KRI (Key Risk Indicator) Monitoring
  • Key & Lock Management
  • Legal Risk Management
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Operational Risk Management
  • PCI Assessment
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Service History
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Training Management
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Visitor Management
  • Workflow Management

Integrations

  • Total integrations8
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

BI
AvatarImg

Brian I.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Excellent products and an even better team to support the products!

Reviewed 6 months ago

The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT], [SENSITIVE CONTENT], has been superb to work with and a good "partner/champion" for us.

Pros

The ability to customize the software and define fields is the most defining positive feature of this software.

Cons

The only con was that we are using an older version that will sunset at some point.

SS
AvatarImg

Sujan S.

Government Administration, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Resolver logo

Resolver

Cost Effective solution thats was easy to support

Reviewed 7 months ago
Pros

Cost, Customer Support, Maintainability

Cons

no advance feature to on premise software

CM
AvatarImg

Claudia M.

Sports, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Resolver logo

Resolver

The product is incredibly functional.

Reviewed 22 days ago

We were very pleased with our Resolver experience. The software is intuitive, easy to use and gives us the tools we need to effectively manage our risk and compliance programs. The support team is always available to answer our questions and provide guidance. Resolver has been an invaluable asset to our organization.

Pros

Resolver is an integrated Governance, Risk, and Compliance software platform that helps organizations streamline their risk management and comply with industry specific regulations. The software provides an all in one platform that allows organizations to manage their compliance obligations and security processes with an intuitive interface and easy to use analytics. With Resolver, organizations can prioritize risk based decision making, automate their security processes, and gain real time insights into their compliance and risk posture. The software includes reporting capabilities, enabling organizations to track their performance over time and identify areas for improvement.

Cons

The customizability of the software is not enough.

JC
AvatarImg

Jayme C.

Apparel & Fashion, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Resolver logo

Resolver

UI was the big win

Reviewed 7 months ago
Pros

We needed to find a software system that was easy to use for non-tech audience.

Cons

The build for templates should be more of a working session with Resolver during the initial build to streamline the use of them based off user groups. The initial build a ton of templates were built and we don't use a lot of them now.

JC
AvatarImg

Juan Carlos C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Resolver logo

Resolver

It is a great tool!

Reviewed 5 years ago
Pros

The interface and the things you can do It is great. When you have different clients you can track them and easy report what is going on and work on It. I can share the information with my team and associates.

Cons

In general the software is good but It takes a Little bit long when you are making the implementation.

AvatarImg
AvatarImg

Wakako K.

Hospital & Health Care, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Helping our Health Care Facilities stay reliable since 2013

Reviewed 7 months ago

Very good! Service desk is always very responsive and helpful which has been important for us as our software usage changed time to time.

Pros

Since 2013, we have been using Resolver software for health care facilities risk management. As our focus is physical asset management and quite unique, it is very important that Resolver was configurable to meet our needs. It benefits us capturing risk assessment discussions at 60+ sites and helps us prioritize our actions as it manages information volume and complexity so well. Risk is global language and for issue escalation, risk data is critical and its reporting functions have been helpful too.

Cons

Configuration of software was challenging, for the first time in 2013 and when we migrated from GRC Cloud to CORE. We have to know what we want, tech supports need to understand our needs, and they need to convert the concept to the software setting. After long many discussions, eventually, it was built as per our needs.

SK
AvatarImg

Shawn K.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Resolver logo

Resolver

Perspective!

Reviewed 7 months ago

We are all about data and numbers. Resolver is great at providing us with both.

Pros

The ability to access historical documentation quickly and effectively.

Cons

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.

BI
AvatarImg

Brian I.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Monumental

Reviewed 5 years ago

This software allowed us to meet several key regulatory related challenges while still allowing us to document and capture the data and metrics that was important to us. On a monthly basis, we take in more than 1,200 incidents. The Perspective product is the vital backbone to our investigations unit. Its parent company has changed and longtime users may perhaps be unaware of the company's future relative to the product.

Pros

The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

Cons

No cons were added to this review

SO
AvatarImg

Sergio O.

Public Safety, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Resolver Review

Reviewed 6 months ago

Overall we are pleased with product, no issues on our end.

Pros

I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product.

Cons

To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically.

GL
AvatarImg

Gavin L.

Hospital & Health Care, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Resolver logo

Resolver

Great Product

Reviewed 6 months ago

I have a positive experience with this software. It is a great tool to identify risk and provide action to mitigate that risk. It provides conclusive and accurate risk assessment of our critical building assets in healthcare.

Pros

the software is a great tool to identify risk and develop risk reduction strategy for our hospital facilities managers. The reporting is easy and if we want a feature changed the technical support is helpful and understanding to our needs. The heat map is also a useful tool for providing managers an idea of current risk levels and post mitigation risk levels. The software is also useful for sharing new strategies with other site managers that may have a similar risk on a critical asset and the workshops help share this experience with all users.

Cons

Sometimes I do have a hard time navigating the software and it's not as intuitive but I am also new to this and feel more comfortable hosting risk management workshops

DT
AvatarImg

Don T.

Utilities, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Resolver logo

Resolver

Reporting Tools and graghs

Reviewed 6 months ago

Reporting and support for developing the proper reports is not the strong point of resolver.

Pros

We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory.

Cons

The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need.

AR
AvatarImg

Verified reviewer

Banking, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Resolver logo

Resolver

Feedback

Reviewed 6 months ago

Resolver is a comprehensive tool. With correct user guide and reference material, it would be even more helpful.

Pros

Resolver has detailed frameworks and also facilitates updation. I think these are great features.

Cons

Its inability to allow downloading of frameworks and relevant report. Also it would be very helpful if the software allowed uploading of documents for integrating internal compliance program with the frameworks and workflows on the platform. Also frequent trainings and refresher could also help in using the platform optimally.

AL
AvatarImg

Alan L.

Hospital & Health Care, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Resolver logo

Resolver

Resolver for Risk Management

Reviewed 6 months ago
Pros

able to create multiple sites, and buildings download the content in excel format for further analysis

Cons

User interface has room for improvement 1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating. 2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want

SP
AvatarImg

Sherry P.

Utilities, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Resolver logo

Resolver

Core daily use

Reviewed 6 months ago

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Pros

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Cons

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

AvatarImg
AvatarImg

Ian W.

Banking, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

A fully customizable product with a dedicated staff

Reviewed 4 years ago

The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Pros

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize...

Cons

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.