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PestPac vs ServSuite Comparison

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Overview

Category Leaders

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management...

Category Leaders

ServSuite is a field service management solution designed for pest control, lawn care and arbor care businesses to manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

55

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

112

52

22

8

26

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

67

46

15

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

JS

Jennifer S.

I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible.

JA

Jennifer A.

I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Chris C.

Pros

For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company.

DE

Daniel E.

I love many features of the ServSuite software. We especially love the scheduler feature.

JL

Jennifer L.

I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.

cs

christopher s.

Cons

Try and cancel your subscription they will send you a threatening email reminding you of their auto renewal policy and your obligated to pay off your remain contract or be sent to collections.

TW

Tim W.

There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option.

DC

Dale C.

Keep it simple stupid is my title because this software does everything but that.

RM

Robert M.

Cons

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix.

LM

Laura M.

The only negative experience I’ve had was when they assigned me an intermediate representative, He was slow to respond and often had to get back to me with a question. He is no longer with Ser Suite.

RW

Randy W.

I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame.

JL

Jennifer L.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features51
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Certification Tracking
  • Client Portal
  • Collections Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Equipment Management
  • Estimating
  • Fleet Management
  • For Arborists
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Geographic Maps
  • Incident Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Location Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Property Layouts
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vegetation Mapping
  • Work Order Management
  • Workflow Management
  • Total features79
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Certification Tracking
  • Client Portal
  • Collections Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Equipment Management
  • Estimating
  • Fleet Management
  • For Arborists
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Geographic Maps
  • Incident Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Location Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Property Layouts
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vegetation Mapping
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServSuite logo

ServSuite

Very complete

Reviewed 7 years ago

Has a multiple great features like PestPac, but the synchronization with tablets leaves much to desire. The routing is often off, and so is the navigation interface.

Pros

No pros were added to this review

Cons

No cons were added to this review