Praxedo Features

Praxedo

Cloud-based field service management with mobile app support

4.55/5 (22 reviews)

Praxedo Feature Summary

  • Companion apps for iOS, Android and Windows Phone
  • Schedule updates with mobile push alerts/notifications
  • Mobile signature capture for field authorizations
  • Daily, weekly and emergency scheduling tools for workers
  • Get worker positioning from device and vehicle GPS
  • Drag and drop interactivity for moving/editing work orders
  • Web and mobile instant messaging module
  • Praxedo Share module for sending annotated photos
  • Real-time overviews of worker activity in the field
  • Customizable entry forms to reflect industry-specific rules
  • Map-assisted scheduling capabilities
  • Scheduling and tracking of recurrent work orders
  • Activity report summaries on field workers performance
  • Mobile applications offer offline capabilities also
  • Portail donneurs d'ordres
  • Suivi des pièces détachées / Consomables / Articles

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (395 other apps)
Activity Dashboard (277 other apps)
Activity Tracking (171 other apps)
Audit Trail (152 other apps)
Auditing (234 other apps)
Automatic Notifications (285 other apps)
Compliance Management (175 other apps)
Custom Fields (163 other apps)
Customizable Reporting (222 other apps)
Data Import/Export (222 other apps)
Document Storage (169 other apps)
Inventory Management (186 other apps)
Inventory Tracking (183 other apps)
Invoice Management (164 other apps)
Monitoring (174 other apps)
Multi-Location (155 other apps)
Real Time Data (196 other apps)
Reporting & Statistics (191 other apps)
Third Party Integration (194 other apps)
Workflow Management (191 other apps)

Competitor Feature Comparison

API
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Assignment Management
Authentication
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Biometrics
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Client Portal
Commenting
Contact Database
Contact History
Content Library
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Digital Signature
Document Templates
Drag & Drop Interface
ERP Integration
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Notifications
Employee Location Tracking
Equipment Maintenance
Equipment Tracking
Estimating
Forms Management
GPS
GPS Integration
Geographic Maps
Geolocation
Graphical Planning
Graphical User Interface
History Tracking
Image Library
Inspection Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Offline Access
Order Processing
PDF Conversion
Partial Payments
Performance Reports
Planning Tools
Product Catalog
Project Notes
QuickBooks Integration
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Recurring Tasks
Rights Management
Route Optimization
SMS Integration
SSL Security
Scenario Planning
Scheduled Reporting
Search Functionality
Secure Login
Service Level Management
Sick Leave Tracking
Summary Reports
Task Planning
Task Scheduling
Task Tracking
Team Calendars
Template Management
Third Party Integration
Time / Task Reporting
Trend / Problem Indicators
User Activity Monitoring
User Photos
Wireless Network Support
Work History
Work Order Management
Workflow Management
iCalendar Support
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API
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Assignment Management
Authentication
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Biometrics
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Client Portal
Commenting
Contact Database
Contact History
Content Library
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Digital Signature
Document Templates
Drag & Drop Interface
ERP Integration
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Notifications
Employee Location Tracking
Equipment Maintenance
Equipment Tracking
Estimating
Forms Management
GPS
GPS Integration
Geographic Maps
Geolocation
Graphical Planning
Graphical User Interface
History Tracking
Image Library
Inspection Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Offline Access
Order Processing
PDF Conversion
Partial Payments
Performance Reports
Planning Tools
Product Catalog
Project Notes
QuickBooks Integration
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Recurring Tasks
Rights Management
Route Optimization
SMS Integration
SSL Security
Scenario Planning
Scheduled Reporting
Search Functionality
Secure Login
Service Level Management
Sick Leave Tracking
Summary Reports
Task Planning
Task Scheduling
Task Tracking
Team Calendars
Template Management
Third Party Integration
Time / Task Reporting
Trend / Problem Indicators
User Activity Monitoring
User Photos
Wireless Network Support
Work History
Work Order Management
Workflow Management
iCalendar Support
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API
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Assignment Management
Authentication
Automated Scheduling
Automatic Backup
Automatic Notifications
Barcode Scanning
Barcode Support
Billing & Invoicing
Biometrics
Built-In Database
CRM Integration
Calendar Management
Calendar Sync with Google
Client Portal
Commenting
Contact Database
Contact History
Content Library
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Digital Signature
Document Templates
Drag & Drop Interface
ERP Integration
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Notifications
Employee Location Tracking
Equipment Maintenance
Equipment Tracking
Estimating
Forms Management
GPS
GPS Integration
Geographic Maps
Geolocation
Graphical Planning
Graphical User Interface
History Tracking
Image Library
Inspection Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Offline Access
Order Processing
PDF Conversion
Partial Payments
Performance Reports
Planning Tools
Product Catalog
Project Notes
QuickBooks Integration
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Recurring Tasks
Rights Management
Route Optimization
SMS Integration
SSL Security
Scenario Planning
Scheduled Reporting
Search Functionality
Secure Login
Service Level Management
Sick Leave Tracking
Summary Reports
Task Planning
Task Scheduling
Task Tracking
Team Calendars
Template Management
Third Party Integration
Time / Task Reporting
Trend / Problem Indicators
User Activity Monitoring
User Photos
Wireless Network Support
Work History
Work Order Management
Workflow Management
iCalendar Support
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Mobile apps

iOS App


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Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Praxedo Feature Reviews

20 reviewers had the following to say about Praxedo's features:

Ali AKROUR

Flexible Power

2018-03-15

Modern planification and report tool. Increased treatment capacity

Pros

Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.

Cons

Non-attendance of : reccurence billing, automatic advanced statistics personalisation of scripts based on the customer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frederic Loisel

Easy to use, to change and add individiual features

2018-06-29

Pros

Scenarios sending reports Natives notifications on technician PDA's.

Cons

automatic advanced statistics You cannot work with two mobile devices at the same time (phone and tablet)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrien Virolleaud

We use Praxedo for our on field data collection.

2018-04-07

We gather data from our customers and track maintenance costs.

Pros

Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis.

Cons

It is sometime complicated to gather high volumes of data but this is a marginal use case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ingolf Potgrave

We use Praxedo for maintenance (SWAPS) and in large customer projects

2018-05-16

saftey processes

Pros

the generation of processes and checklists is logical and very flexible. Data handling in the customer area (on devices) is secure and transparent.

Cons

he access to data elements would have to be more flexible (e.g. photos) The access/use of material is limited in the process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Over the years, Praxedo has proven to be a robust and scaleable field service solution.

2018-03-01

Pros

Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface).

Cons

I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tobias Anton

Easy to use and fast to implement

2018-02-16

Pros

The way that the service technicians can document the working time and the planning tool (with the map function.

Cons

You cannot work with two mobile devices at the same time , meaning you can document the working time on a smart phone and at the same time write the service report on a tablet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Environmental Services company, 1-10 employees)

Excellent cloud field management software

2018-09-05

Praxedo has many functionnalities and I really suggest to get learnings before use it. After, it's really simple to work with Praxedo software and the support team is reactive. Also, Praxedo is constantly improving with users' demands.

Pros

It is fully adaptable to your activity and your existing process.

Cons

For me it's only the design of the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CLAUDE Olivier

Praxedo : a revolution for our work

2018-03-24

Pros

In our project management and our interventions, Praxedo made a revolution !

Cons

This software has no major issues. The only problem could be that Praxedo has no office in Belgium... But Paris not very far from Bruxelles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Very nice experience with a team always available and listening. Good job

2018-05-04

Quick return on investment. Very easy to use it.

Pros

Easy to use, setting and getting started.

Cons

Nothing to report on this tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colombine Poujade

HomeServe's contractors use Praxedo to manage claims in our customers' home

2018-03-29

Pros

We get in real time the job sheets signed by our customers and provide us data regarding the job duration.

Cons

Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Loïc Vigouroux

Customers, technicians and managers love it.

2018-07-19

Pros

Interesting billing model, you pay mobile licenses only.

Cons

The billing process would be clearer if based on invoices with a clear recap of what you've been using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Johnson

A Welcome Reliable Dispatch Tool.

2018-09-17

Pros

It is very adaptable with options for customization that we can add if our needs should grow.

Cons

When creating a new work order for an existing rural customer , we cannot open or view there location map without the saved dropped pin being re-geolocated to a wrong location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
GHANI Solène

Praxedo is uselful the way it enables us to customize it. I use it daily and couldn't do otherwise.

2018-05-16

Pros

I like the way it organizes information. It is easy to read and very helpful for me to include the information in my database.

Cons

I don't really like the way we can't classify the customized fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Maxime Quessy

The product perfectly suits to my business.

2018-03-08

Pros

We can customize our interventions report, and we actualy do it every week to fit our needs.

Cons

It's a new feature so I guess it'll be fixed in a near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Théo RULLIAT

I'm the person that set up, implemented and customized this product for company since the beginning

2018-05-16

Pros

We can make differents work order for differents work (for example: one for internal work in workshop and one for exteranl work on the field).

Cons

One think that could be better, I think it is for company like us, mechanical copany. It is very complicated to adapt this application for people who work in a workshop. It is would be good if Praxedo adapt an work order for workshop work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Savard

Help me a Lot for all my project

2018-02-27

Pros

Web base, easy of use, information live from all my technician.

Cons

Possibility to change the hours entered by the technician in automatic entry mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Jermann

Easy to use, to change/add individiual features

2018-03-28

Pros

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarina Smith

Nice Software for route planning (in real time!) and very easy to use!

2018-05-15

Pros

It saves up a lot of time and offers lots of personal settings.

Cons

We sometimes have some problems with up- or downloading the files. Unfortunately the software sometimes crashes completely. The customer service could be a little faster in our eyes. Often, we get now answer at all...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean Carbonneau

Customizable solution, easy to use. Excellent customer service.

2018-08-17

It helps me save time and money and makes my customers happy :)

Pros

Praxedo a truly adaptable. The Praxedo team paid a great deal of attention to my project. They configured the solution to my business and processes by simply adjusting a few settings. Praxedo support is great, responsive and caring, it is very much appreciated!

Cons

Praxedo meets all my requirements so I have nothing to say here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Philippe Fernandez

Praxedo allows us to optimize our interventions and communicate in real time with our customers

2018-04-18

Pros

The other very important point for us is the gain in time that has allowed us to improve our profitability.

Cons

The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more